Amendment 2 to QLess Queue Management via General Services Administration
General Services Administration
Federal Supply Service
Authorized Federal Supply Schedule Price List
Multiple Award Schedule (MAS)
Note: Contractor has been awarded all SINs under the Cooperative Purchasing and Disaster Recovery Programs.
QLESS, Inc.
150 S Los Robles Ave STE 900
Pasadena, CA 91101-2486
Phone: (800) 405-4637
Fax: (626) 270-4035
http://qless.com/
Contract Administrator: John Brock
Email: john.brock@qless.com
CONTRACT NUMBER: GS-35F-209CA
PERIOD COVERED BY CONTRACT: March 15, 2015 through March 14, 2025
BUSINESS SIZE: Small Disadvantaged Business
Pricelist current through modification PO-0013 effective September 29, 2020
On-line access to contract ordering information, terms and conditions, up -to-date pricing, and the option to create an
electronic delivery order are available through GSA Advantage! ®, a menu -driven database system. The INTERNET
address GSA Advantage! ® is: GSAAdvantage.gov. For more information on ordering from Federal Supply Schedules
click on the FSS Schedules button at fss.gsa.gov.
Q-Less, Inc. GS-35F-209CA Page 2
(800) 405-4637
TABLE OF CONTENTS
INFORMATION FOR ORDERING ACTIVITIES APPLICABLE TO ALL SPECIAL ITEM NUMBERS ......................... 3
AUTHORIZED GSA PRICING .............................................................................................................................................. 5
Q-Less, Inc. GS-35F-209CA Page 3
(800) 405-4637
INFORMATION FOR ORDERING ACTIVITIES
APPLICABLE TO ALL SPECIAL ITEM NUMBERS
1a. AUTHORIZED SPECIAL ITEM NUMBERS (SINs):
SIN DESCRIPTION
54151ECOM Electronic Commerce and Subscription Services
OLM Order-Level Materials (OLMs)
1b. Lowest Priced Model Number and Price for each SIN: See Price List
1c. SERVICES OFFERED: See Price List
2. MAXIMUM ORDER PER SIN:
SIN MAXIMUM ORDER
54151ECOM $500,000 per Order/SIN
3. MINIMUM ORDER LIMITATION: $100 per Order
4. GEOGRAPHIC COVERAGE (DELIVERY AREA): Domestic delivery is delivery within the 48 contiguous
states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a
port or consolidation point, within the aforementioned areas, for orders received from overseas activities.
5. POINT OF PRODUCTION: United States
6. BASIC DISCOUNT: Prices listed are net, discounts have been deducted and the industrial funding fee has
been added.
7. QUANTITY DISCOUNT: Additional 2% for Single Purchase Order at or above $125,000
8. PROMPT PAYMENT TERMS: Net 30 Days
9a. GOVERNMENT PURCHASE CARDS ARE ACCEPTED UP TO THE MICRO-PURCHASE
THRESHOLD.
9b. GOVERNMENT PURCHASE CARDS ARE ACCEPTED ABOVE THE MICRO-PURCHASE
THRESHOLD.
10. FOREIGN ITEMS: None
11a. TIME OF DELIVERY: As negotiated between Contractor and Ordering Activity
11b. EXPEDITED DELIVERY: Contact Contractor
11c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor
11d. URGENT REQUIREMENTS: Contact Contractor
12. F.O.B. POINT: Destination
13a. ORDERING ADDRESS: QLESS, Inc.
150 S Los Robles Ave. STE 900
Pasadena, CA 91101
13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket
Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.
Q-Less, Inc. GS-35F-209CA Page 4
(800) 405-4637
14. PAYMENT ADDRESS: Same as ordering address
15. WARRANTY PROVISION: Standard Commercial Warranty
16. EXPORT PACKING CHARGES: Not Applicable
17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:
Will be accepted above the micro-purchase threshold
18. TERMS AND CONDITIONS OF RENTAL: Not Applicable
19. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable
20. TERMS AND CONDITIONS OF REPAIR PARTS: Not Applicable
20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Not Applicable
21. LIST OF SERVICE AND DISTRIBUTION POINTS: Not Applicable
22. LIST OF PARTICIPATING DEALERS: Not Applicable
23. PREVENTIVE MAINTENANCE: Not Applicable
24a. SPECIAL ATTRIBUTES: Not Applicable
24b. SECTION 508 COMPLIANCE INFORMATION: Not Applicable
25. DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER: 962453648
26. CONTRACTOR HAS REGISTERED IN THE SYSTEM FOR AWARD MANAGEMENT (SAM)
DATABASE. CAGE CODE: 637M8
Q-Less, Inc. GS-35F-209CA Page 5
(800) 405-4637
AUTHORIZED GSA PRICING
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM GVP19 On-Site Queueing Package / EDU
On-Site Queuing (Remote Queuing), On-
site Kiosk: Customer Facing Interface,
On-site Monitor: Customer Facing
Display, Customer Engagement Center
(CEC): Staff User Interface, Command
Center (Account Configuration Tool):
Staff Interface, QLess Historical Reports
& Analytics, Ticket Printing Enabled
(Requires Ticket Printer), Basic QLess
Support Level Configuration Per
Location: Queues per location: 1-10,
Transaction Types/Service Results: 1-12
Per Queue, Service Results: 30 Per
Queue, Custom Fields: Unlimited
Client Branding within Customer Facing
Kiosk and Monitor: Basic Client Logo
CSS: No special design requirements for
Kiosk or Monitor or CSS Style Sheet is
provided by the customer. $231.74
54151ECOM GMP19 1-way SMS Remote Queuing
1-way SMS Remote Queuing, QLess iOS
and Andriod Apps: Customer Facing
Interface, Home Kiosk: User Web Join,
On-site Kiosk: Customer Facing
Interface, On-site Monitor: Customer
Facing Display, Customer Engagement
Center (CEC): Staff User Interface
Command Center (Account
Configuration Tool): Staff Interface,
QLess Historical Reports & Analytics,
Ticket Printing Enabled (Requires Ticket
Printer), Basic QLess Support
Level,Configuration Per Location:
Queues per location: 1-10, Transaction
Types/Service, Results: 1-12 Per Queue,
Service Results: 30 Per Queue, Custom
Fields: Unlimited, Client Branding within
Customer Facing Kiosk and Monitor:
Basic Client Logo, CSS: No special
design requirements for Kiosk or Monitor
or CSS Style Sheet is provided by the
customer. $463.48
Q-Less, Inc. GS-35F-209CA Page 6
(800) 405-4637
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM GIP19 2-way SMS Interactive Queueing
2-way SMS Interactive Queuing, QLess
iOS and Andriod Apps: Customer Facing
Interface, Home Kiosk: User Web Join,
On-site Kiosk: Customer Facing
Interface, On-site Monitor: Customer
Facing Display, Customer Engagement
Center (CEC): Staff User Interface,
Command Center (Account
Configuration Tool): Staff Interface,
QLess Historical Reports & Analytics,
Ticket Printing Enabled (Requires Ticket
Printer), Basic QLess Support Level,
Configuration Per Location: Queues per
location: 1-10, Transaction Types/Service
Results: 1-12 Per Queue, Service Results:
30 Per Queue, Custom Fields: Unlimited,
Client Branding within Customer Facing
Kiosk and Monitor: Basic Client Logo,
CSS: No special design requirements for
Kiosk or Monitor or CSS Style Sheet is
provided by the customer. $695.21
54151ECOM GAL19 Additional Langugage
Adding a language other than English to
the kiosk and in some cases the SMS text
messages $46.35
54151ECOM GCI19 Calendar Integration / EDU 2-way calendar integration for Office 365 $46.35
54151ECOM GFA19 FlexAppointments / EDU
Basic Flex Appointment Set-up: Up to 5:
Resource Types (Ex: Advisor, Agent,
Representative), Up to 5: # of Resources
(Ex: Agent 1, Counselor, Dr. Jones), Up
to 5: Transaction Types (Ex: graduation
check, immunization, permit application) $231.74
54151ECOM GDB19 Live Dashboard / EDU
This is a real-time analytics tool
providing key performance statistics,
throughout the day, across the
organization using QLess. $46.35
Q-Less, Inc. GS-35F-209CA Page 7
(800) 405-4637
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM GAPI19 QLess API Access / EDU
API Access - over 125 RESTful web
service APIs offering precise control over
queue management, customer experience,
monitoring, and reporting. $46.35
54151ECOM GSS19 SMS Survey / EDU
Ability to send to a short survey via SMS
upon completion of service $46.35
54151ECOM EQ4-819
Additiional Queues per location: 11-
20/EDU Additiional Queues per location: 11-20 $92.70
54151ECOM EQ9-1219
Additiional Queues per location: 21-
30/EDU Additiional Queues per location: 21-30 $185.39
54151ECOM EQ13-219
Additiional Queues per location: 31-
40/EDU Additiional Queues per location: 31-40 $278.09
54151ECOM GCFAS11-1519
Complex Flex Appointments Set-up
(Small Size Office) | GOV
Office Size: 0 - 2,500 pil/m 11-15:
Resource Types (Ex: advisor, agent,
representative), 11-15: # of Resources
(Ex: agent 1, counselor, Dr. Jones), 11-
15: Transaction Types (Ex: graduation
check, immunization, permit application) $139.04
Q-Less, Inc. GS-35F-209CA Page 8
(800) 405-4637
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM GCFAM11-1519
Complex Flex Appointments Set-up
(Medium Size Office) | GOV
Office Size: 2,501 - 5,000 pil/m 11-15:
Resource Types (Ex: advisor, agent,
representative), 11-15: # of Resources
(Ex: agent 1, counselor, Dr. Jones), 11-
15: Transaction Types (Ex: graduation
check, immunization, permit application) $278.09
54151ECOM GCFAL11-1519
Complex Flex Appointments Set-up
(Large Size Office) | GOV
Office Size: 5,000+ pil/m 11-15:
Resource Types (Ex: advisor, agent,
representative), 11-15: # of Resources
(Ex: agent 1, counselor, Dr. Jones), 11-
15: Transaction Types (Ex: graduation
check, immunization, permit application) $556.17
54151ECOM LDAPINT LDAP Integration
LDAP Integration up to 100 employees
sign-on $185.39
54151ECOM ESSO19 100users
Single Sign-on Integration (SSO) / 0 -
100 users
Single sign-on provides your staff with
the ability to sign into Queue Manager
and CEC with their organizational
credentials. SSO up to 0 - 100 employee
sign-on SAML integration (set up
included), QLess only authenticates using
SAML. Our identity provider is Auth0.
SSO is supported for both Queue
Manager (QM) and CEC. SSO requires
that your staff members have an account
in our system as well. $92.70
54151ECOM ESSO19 200users
Single Sign-on Integration (SSO) /
101-200 users
Single sign-on provides your staff with
the ability to sign into Queue Manager
and CEC with their organizational
credentials. SSO up to 101 - 200
employee sign-on SAML integration (set
up included), QLess only authenticates
using SAML. Our identity provider is
Auth0. SSO is supported for both Queue
Manager (QM) and CEC. SSO requires
that your staff members have an account
in our system as well. $139.04
Q-Less, Inc. GS-35F-209CA Page 9
(800) 405-4637
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM ESSO19 300users
Single Sign-on Integration (SSO) /
201 -300 users
Single sign-on provides your staff with
the ability to sign into Queue Manager
and CEC with their organizational
credentials. SSO up to 201 - 300
employee sign-on SAML integration (set
up included), QLess only authenticates
using SAML. Our identity provider is
Auth0. SSO is supported for both Queue
Manager (QM) and CEC. SSO requires
that your staff members have an account
in our system as well. $185.39
54151ECOM ESSO19 400users
Single Sign-on Integration (SSO) /
301 -400 users
Single sign-on provides your staff with
the ability to sign into Queue Manager
and CEC with their organizational
credentials. SSO up to 301 - 400
employee sign-on SAML integration (set
up included), QLess only authenticates
using SAML. Our identity provider is
Auth0. SSO is supported for both Queue
Manager (QM) and CEC. SSO requires
that your staff members have an account
in our system as well. $231.74
54151ECOM EVP19 On-Site Queueing Package / EDU
On-Site Queuing (Remote Queuing), On-
site Kiosk: Customer Facing Interface,
On-site Monitor: Customer Facing
Display, Customer Engagement Center
(CEC): Staff User Interface, Command
Center (Account Configuration Tool):
Staff Interface, QLess Historical Reports
& Analytics, Ticket Printing Enabled
(Requires Ticket Printer), Basic QLess
Support Level, Configuration Per
Location: Queues per location: 1-10,
Transaction Types/Service Results: 1-12
Per Queue, Service Results: 30 Per
Queue, Custom Fields: Unlimited
Client Branding within Customer Facing
Kiosk and Monitor: Basic Client Logo,
CSS: No special design requirements for
Kiosk or Monitor or CSS Style Sheet is
provided by the customer. $0.46
Q-Less, Inc. GS-35F-209CA Page 10
(800) 405-4637
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM EMP19 1-way SMS Remote Queuing
1-way SMS Remote Queuing, QLess iOS
and Andriod Apps: Customer Facing
Interface, Home Kiosk: User Web Join,
On-site Kiosk: Customer Facing
Interface, On-site Monitor: Customer
Facing Display, Customer Engagement
Center (CEC): Staff User Interface,
Command Center (Account
Configuration Tool): Staff Interface,
QLess Historical Reports & Analytics,
Ticket Printing Enabled (Requires Ticket
Printer), Basic QLess Support Level,
Configuration Per Location: Queues per
location: 1-10, Transaction Types/Service
Results: 1-12 Per Queue, Service Results:
30 Per Queue, Custom Fields: Unlimited,
Client Branding within Customer Facing
Kiosk and Monitor: Basic Client Logo,
CSS: No special design requirements for
Kiosk or Monitor or CSS Style Sheet is
provided by the customer. $0.93
54151ECOM EIP19 2-way SMS Interactive Queueing
2-way SMS Interactive Queuing, QLess
iOS and Andriod Apps: Customer Facing
Interface, Home Kiosk: User Web Join,
On-site Kiosk: Customer Facing
Interface, On-site Monitor: Customer
Facing Display, Customer Engagement
Center (CEC): Staff User Interface
Command Center (Account
Configuration Tool): Staff Interface,
QLess Historical Reports & Analytics,
Ticket Printing Enabled (Requires Ticket
Printer), Basic QLess Support Level,
Configuration Per Location: Queues per
location: 1-10, Transaction Types/Service
Results: 1-12 Per Queue, Service Results:
30 Per Queue, Custom Fields: Unlimited,
Client Branding within Customer Facing
Kiosk and Monitor: Basic Client Logo,
CSS: No special design requirements for
Kiosk or Monitor or CSS Style Sheet is
provided by the customer. $1.39
54151ECOM EAL19 Additional Langugage
Adding a language other than English to
the kiosk and in some cases the SMS text
messages $0.05
Q-Less, Inc. GS-35F-209CA Page 11
(800) 405-4637
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM ECI19 Calendar Integration / EDU 2-way calendar integration for Office 365 $0.09
54151ECOM SS FlexAppointments / EDU
Basic Flex Appointment Set-up: Up to 5:
Resource Types (Ex: Advisor, Agent,
Representative), Up to 5: # of Resources
(Ex: Agent 1, Counselor, Dr. Jones), Up
to 5: Transaction Types (Ex: graduation
check, immunization, permit application) $0.23
54151ECOM EDB19 Live Dashboard / EDU
This is a real-time analytics tool
providing key performance statistics,
throughout the day, across the
organization using QLess. $0.09
54151ECOM EAPI19 QLess API Access / EDU
API Access - over 125 RESTful web
service APIs offering precise control over
queue management, customer experience,
monitoring, and reporting. $0.05
54151ECOM ESS19 SMS Survey / EDU
Ability to send to a short survey via SMS
upon completion of service $0.09
54151ECOM EFA6-1019
Moderate Flex Appointments Set-up /
EDU
Up to 5: Resource Types (Ex: Advisor,
Agent, Representative) Up to 5: # of
Resources (Ex: Agent 1, Counselor, Dr.
Jones) Up to 5: Transaction Types (Ex:
graduation check, immunization, permit
application) $38.62
Q-Less, Inc. GS-35F-209CA Page 12
(800) 405-4637
SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA
PRICE
54151ECOM EFA11-1519
Complex Flex Appointments Set-up /
EDU
11-15: Resource Types (Ex: advisor,
agent, representative) 11-15: # of
Resources (Ex: agent 1, counselor, Dr.
Jones) 11-15: Transaction Types (Ex:
graduation check, immunization, permit
application) $77.24
150 S Los Robles Ave.
Pasadena, CA 91101
US
Company Address
Purchase Order
Required
N 30Payment Term
AnnualBilling Terms
1 YearTerm of Contract
10300 Torre Avenue
Cupertino, CA 95014
United States
Bill To
City of Cupertino, CA - Permits OfficeBill To NameCity of Cupertino, CA - Permits OfficeShip To Name
nidhim@cupertino.orgAP Contact Email
Address
(408) 777-3377AP Contact Phone
Number
Nidhi MathurAP Contact Name
nidhim@cupertino.orgEmail
(408) 777-3377Phone
Nidhi MathurContact Name
3/1/2022Expiration Date
1/3/2022Created Date
kristen.becker@qless.comEmail
(800) 405-4637Phone
00004652Quote Number
City of Cupertino Permits Office Renewal 2022Quote Name
General Information
Customer Contact Information
Address Information
Terms
Quote Line Items
Product Product Description Sales
Price Quantity Subtotal Total
Price
2-way SMS Interactive
Queuing Package
2-way SMS Interactive Queuing
QLess iOS and Andriod Apps: Customer Facing Interface
Home Kiosk: User Web Join
On-site Kiosk: Customer Facing Interface
On-site Monitor: Customer Facing Display
Customer Engagement Center (CEC): Staff User Interface
Command Center (Account Configuration Tool): Staff Interface
QLess Historical Reports & Analytics
Ticket Printing Enabled (Requires Ticket Printer)
Basic QLess Support Level
Configuration Per Location:
Queues per location: 1-10
Transaction Types/Service Results: 1-12 Per Queue
Service Results: 30 Per Queue
Custom Fields: Unlimited
Client Branding within Customer Facing Kiosk and Monitor: Basic
Client Logo
CSS: No special design requirements for Kiosk or Monitor or CSS
Style Sheet is provided by the customer.
$536.09 12.00 $6,433.08 $6,433.08
150 S Los Robles Ave.
Pasadena, CA 91101
US
Company Address
Signature _______________________________________
Client Success ManagerTitle
Kristen BeckerPrepared By
Signature _____________________________________
Nidhi MathurName
City of Cupertino, CA - Permits OfficeAccount Name
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
TERMS & CONDITIONS:
The customer agrees to allow QLess to promote that you are a customer of QLess.
The customer is responsible for providing electricity, Internet access, a computer, and a QLess-supported browser at each point of
service.
Payable upon receipt
The launch is defined as the Delivery of the standard QLess solution along with the admin login.
In the QLess iOS and Android Apps, customers have to be provided the ability to request priority and trade places with another
customer
To avoid interruption of service, the contract will auto-renew for successive terms (1-time fees excluded) until canceled in writing at
least 90 days in advance of the end of the then-current term.
Rates above include account setup, initial configuration & training.
This Service Order outlines the project and all the deliverables by QLess. It supersedes all prior agreements or discussions with the
company.
Unless otherwise noted, client subscription will begin upon receipt of the Engineering welcome letter and when admin access is
granted or continued. This shall also constitute the renewal date upon completion of the subscription term. In exceptional instances
where renewal invoicing is delayed while services are still active, any lapsed invoicing periods will be retroactively applied, and the
renewal date will remain as aforementioned.
This contract is subject to QLess Terms and Conditions that can be found at https://www.qless.com/terms/
Renewal Term:
3/1/2022 - 2/28/2023
GS-35F-209CA
Miscellaneous
Notes
BASIC SUPPORT - Included at no charge
Access to Knowledge Base
Phone and Email Support
PREMIUM SUPPORT - 20% OF ANNUAL LICENSE FEES ($3,000
Minimum)
20% of Annual Licensing ($3,000 Minimum)
Access to Knowledge Base
SLA with faster resolution time
Online, Phone with Zendesk Talk and Email Support
$6,433.08Grand Total New
$0.00Sales Tax Total
$6,433.08Grand Total
0.00%Discount
$6,433.08Subtotal
Totals & Payment
QLess Support Options & Miscellaneous Notes
Terms and Conditions
Customer and QLess Signature
Kristen Becker
150 S Los Robles Ave.
Pasadena, CA 91101
US
Company Address
Date _______________________________________Date _____________________________________
150 S Los Robles Ave.
Pasadena, CA 91101
US
Company Address
Renewal Term:
3/1/2021 - 2/28/2022
GS-35F-209CA
Miscellaneous
Notes
BASIC SUPPORT - Included at no charge
Access to Knowledge Base
Phone and Email Support
$6,433.08Grand Total New
$0.00Sales Tax Total
$6,433.08Grand Total
0.00%Discount
$6,433.08Subtotal
Purchase Order
Required
N 30Payment Term
AnnualBilling Terms
1 YearTerm of Contract
10300 Torre Avenue
Cupertino, CA 95014
United States
Bill To
City of Cupertino, CA - Permits OfficeBill To NameCity of Cupertino, CA - Permits OfficeShip To Name
nidhim@cupertino.orgAP Contact Email
Address
(408) 777-3377AP Contact Phone
Number
Nidhi MathurAP Contact Name
(408) 777-3377Phone
Nidhi MathurContact Name
3/1/2021Expiration Date
12/8/2020Created Date
kristen.becker@qless.comEmail
00003488Quote Number
City of Cupertino, CA Renewal 2021Quote Name
General Information
Customer Contact Information
Address Information
Terms
Quote Line Items
Product Product Description Sales
Price Quantity Subtotal Total
Price
GSA -
Interactive
Remote Mobile
Queueing
Interactive Remote Mobile Queueing (Push Back, Status Updates, Leave
Notification, On My Way). The solution is Internet-based and includes upgrades
and maintenance on a regular basis at no additional cost. 3000 people in line /
month (pil/m)
$536.09 12.00 $6,433.08 $6,433.08
Totals & Payment
QLess Support Options & Miscellaneous Notes
150 S Los Robles Ave.
Pasadena, CA 91101
US
Company Address
Date _______________________________________
Signature _______________________________________
Senior Account ManagerTitle
Kristen BeckerPrepared By
Date _____________________________________
Signature _____________________________________
Nidhi MathurName
City of Cupertino, CA - Permits OfficeAccount Name
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
TERMS & CONDITIONS:
The customer agrees to allow QLess to promote that you are a customer of QLess.
The customer is responsible for providing electricity, Internet access, a computer, and a QLess-supported browser at each point of
service.
Payable upon receipt
The launch is defined as the Delivery of the standard QLess solution along with the admin login.
In the QLess iOS and Android Apps, customers have to be provided the ability to request priority and trade places with another
customer
To avoid interruption of service, the contract will auto-renew for successive terms (1-time fees excluded) until canceled in writing at
least 90 days in advance of the end of the then-current term.
Rates above include account setup, initial configuration & training.
This Service Order outlines the project and all the deliverables by QLess. It supersedes all prior agreements or discussions with the
company.
Unless otherwise noted, client subscription will begin upon receipt of the Engineering welcome letter and when admin access is
granted or continued. This shall also constitute the renewal date upon completion of the subscription term. In exceptional instances
where renewal invoicing is delayed while services are still active, any lapsed invoicing periods will be retroactively applied, and the
renewal date will remain as aforementioned.
This contract is subject to QLess Terms and Conditions that can be found at https://www.qless.com/terms/
PREMIUM SUPPORT - 20% OF ANNUAL LICENSE FEES ($3,000
Minimum)
20% of Annual Licensing ($3,000 Minimum)
Access to Knowledge Base
SLA with faster resolution time
Online, Phone with Zendesk Talk and Email Support
Terms and Conditions
Customer and QLess Signature
Kristen Becker