TICC Agenda Packet - 060723CITY OF CUPERTINO
TICC
AGENDA
10300 Torre Avenue, City Hall Conference Room C
Wednesday, June 7, 2023
7:00 PM
ROLL CALL
APPROVAL OF MINUTES
1.Subject: Approve the May 3, 2023 regular meeting minutes.
Recommended Action: Approve the May 3, 2023 regular meeting minutes.
A - Draft Minutes 05-03-23
ORAL COMMUNICATIONS
This portion of the meeting is reserved for persons wishing to address the Commission on any matter
within the jurisdiction of the Commission and not on the agenda. Speakers are limited to three (3)
minutes. In most cases, State law will prohibit the Commission from making any decisions with respect
to a matter not on the agenda.
WRITTEN COMMUNICATIONS
NEW BUSINESS
2.Subject: Receive Presentation on ChatGPT and Microsoft CoPilot Artificial Intelligence
(AI) Technologies.
Presenters: Nidhi Mathur, Applications Manager
Ross Slaney, Business Systems Analyst
Adam Araza, Business Systems Analyst
Recommended Action: Receive and file Presentation on ChatGPT and Microsoft
CoPilot Artificial Intelligence (AI) Technologies .
3.Subject: Receive Presentation on Applications Division Overview .
Presenter: Nidhi Mathur, Applications Manager
Recommended Action: Receive and file Presentation on Applications Division
Overview.
OLD BUSINESS
4.Subject: Receive Subcommittee Report on Cyber Security Education from
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TICC Agenda June 7, 2023
Commissioners Soundararajan and Du.
Recommended Action: Receive and Accept Subcommittee Report on Cyber Security
Education.
5.Subject: Review TICC FY22-23 Work Program.
Recommended Action: Review and Accept TICC FY22-23 Work Program update.
A - TICC FY22-23 Work Program
STAFF AND COMMISSION REPORTS
6.Subject: Receive update from the Mayors Meeting.
Recommended Action: Receive update from the Mayors meeting.
7.Subject: Receive Commissioners Reports.
Recommended Action: Receive Commissioners Reports.
8.Subject: Review Activities Calendar.
Recommended Action: Review Activities Calendar.
A - Activities Calendar
9.Subject: Review Action Items List.
Recommended Action: Review Action Items List.
A - Action Items List
FUTURE AGENDA SETTING
ADJOURNMENT
In compliance with the Americans with Disabilities Act (ADA), anyone who is planning to attend this
meeting who is visually or hearing impaired or has any disability that needs special assistance should
call the City Clerk's Office at 408-777-3223, at least 48 hours in advance of the meeting to arrange for
assistance. In addition, upon request, in advance, by a person with a disability, meeting agendas and
writings distributed for the meeting that are public records will be made available in the appropriate
alternative format.
Any writings or documents provided to a majority of the members after publication of the agenda will
be made available for public inspection. Please contact the City Clerk’s Office in City Hall located at
10300 Torre Avenue, Cupertino, California 95014, during normal business hours.
IMPORTANT NOTICE: Please be advised that pursuant to Cupertino Municipal Code section
2.08.100 written communications sent to the Cupertino City Council, Commissioners or City staff
concerning a matter on the agenda are included as supplemental material to the agendized item. These
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TICC Agenda June 7, 2023
written communications are accessible to the public through the City’s website and kept in packet
archives. Do not include any personal or private information in written communications to the City
that you do not wish to make public, as written communications are considered public records and will
be made publicly available on the City website.
Members of the public are entitled to address the members concerning any item that is described in the
notice or agenda for this meeting, before or during consideration of that item. If you wish to address the
members on any other item not on the agenda, you may do so during the public comment .
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CITY OF CUPERTINO
Agenda Item
23-12389 Agenda Date: 6/7/2023
Agenda #: 1.
Subject: Approve the May 3, 2023 regular meeting minutes.
Approve the May 3, 2023 regular meeting minutes.
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A – Draft Minutes
TECHNOLOGY, INFORMATION & COMMUNICATIONS COMMISSION
Regular Meeting
May 3, 2023, 7:00 p.m.
Conference Room C
10300 Torre Avenue, Cupertino
DRAFT MINUTES
CALL MEETING TO ORDER
Meeting was called to order at 7:03 pm
ROLL CALL
Commissioners Present: Mukesh Garg, Rajaram Soundararajan, Eliza Du,
Prabir Mohanty, Emma Shearin
Commissioners Absent: None
Staff Present: Bill Mitchell, Chief Technology Officer (CTO)
Teri Gerhardt, GIS Manager
Guest Speakers: Chris Jensen, City Attorney
Tina Kapoor, Economic Development Manager
APPROVAL OF MINUTES
1. Subject: Approve the April 5, 2023, regular meeting minutes.
Vice Chair Soundararajan made a motion to approve the April 5, 2023, regular meeting
minutes with amendments below:
Motion passes 4‐0 corrected on page 1
Mitchell corrected on page 8.
Due to time constraints, staff and the subcommittee may focus solely on a Panel
presentation. They may no longer pursue a competition amongst Cupertino students
and share content via social media. This item will be decided in the subcommittee,
corrected on page 3.
Commissioner Du second the motion.
Motion passes 3‐0‐2 with Chair Garg and Commissioner Shearin abstaining.
ORAL COMMUNICATIONS
This portion of the meeting is reserved for persons wishing to address the commission on
any matter not on the agenda. Speakers are limited to three (3) minutes a person. In most
cases, state law will prohibit the commission from making any decisions with respect to a
matter not listed on the agenda.
A. None
5
TICC MEETING MINUTES May 3
WRITTEN COMMUNICATIONS
A. None.
OLD BUSINESS
2. Subject: Receive Subcommittee Report on Cyber Security Education from
Commissioners Soundararajan and Du.
Vice Chair Soundararajan provided the following updates:
Event date has been called for Saturday, September 16
Panelist presentation 10 a. m. to 11 a. m.
Student Cyber Fair 11 a. m. to noon
Request for Commissioners to solicit Panelists passionate about Cybersecurity.
City Attorney Jensen addressed the commission regarding Brown Act Violation. He
clarified potential brown act violations and best practices to avoid violations moving
forward.
General discussion followed.
Chief Technology Officer Mitchell reiterated at the request of Subcommittee he has sent
three Palo Alto Networks specialist an invitation letter to be a Panelist.
For clarity, staff defined roles and responsibilities of the Commission sponsored and
Subcommittee lead Cybersecurity Event.
The Commission collectively agreed to have the Cyber Security event scheduled on
Saturday, September 16, from 9 am to noon, at Community Hall.
The Commission thanked staff and Vice Chair Soundararajan and Commissioner Du for the
update.
3. Subject: Review TICC FY22‐23 Work Program
Chief Technology Officer Mitchell relayed City Manager’s Office will be assuming
responsibility for License Plate recognition City Work Program item, amidst budget
constraints.
Chair Garg moved to update License Plate Recognition project as completed in the TICC
FY22‐23 Work Program.
Commissioner Mohanty seconded the motion.
6
TICC MEETING MINUTES May 3
Motion passes unanimously.
License Plate Recognition (LPR) Background: In partnership with the County Sheriff,
install LPR devices for the automated detection of license plates. This data will only be for
official law enforcement purposes, including identifying stolen or wanted vehicles, stolen
license plates and missing persons. It may also be used to gather information related to
active warrants, homeland security, electronic surveillance, suspect interdiction, and stolen
property recovery.
Update: The project is complete.
Cybersecurity Background: Provide education on cybersecurity to City residents, guests,
and businesses. A subcommittee was formed consisting of Commissioners Soundararajan
ad Du.
Update: Deferred to Agenda Item No. 2.
Climate Monitoring and Noise Measurement background: Project Scope consists of
installing sensors to monitor Pollution and Noise Environments in the area adjacent to
Lehigh and Stevens Creek Quarry. Each location has two sensors, to monitor noise and air
quality levels.
Update: The project is complete.
NEW BUSINESS
4. Receive Presentation on Online Cupertino Store.
Presentation tabled to next Meeting.
5. Receive Presentation on GIS Overview
Presentation tabled to next Meeting.
STAFF AND COMMISSION REPORTS
6. Subject: Receive Commissioner Report from the Mayor’s Meeting
7. Subject: Commissioner Updates
8. Subject: Review Activities Calendar
The Commission reviewed the schedule for upcoming Mayors Meetings and
made the following changes:
o May: Commissioner Shearin
o June 14: Chair Garg
o July: Commissioner Mohanty
o August: Chair Garg
o October: Commissioner Du
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TICC MEETING MINUTES May 3
9. Subject: Review Action Items List
ADJOURNMENT
Chair Garg adjourned the meeting at 8:24 pm.
SUBMITTED BY: APPROVED BY:
__________________________________ ________________________________
Marilyn Pavlov, Secretary Mukesh Garg, Chair
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CITY OF CUPERTINO
Agenda Item
23-12388 Agenda Date: 6/7/2023
Agenda #: 2.
Subject:Receive Presentation on ChatGPT and Microsoft CoPilot Artificial Intelligence (AI)
Technologies.
Presenters: Nidhi Mathur, Applications Manager
Ross Slaney, Business Systems Analyst
Adam Araza, Business Systems Analyst
Receive and file Presentation on ChatGPT and Microsoft CoPilot Artificial Intelligence (AI)
Technologies.
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CITY OF CUPERTINO
Agenda Item
23-12395 Agenda Date: 6/7/2023
Agenda #: 3.
Subject: Receive Presentation on Applications Division Overview.
Presenter: Nidhi Mathur, Applications Manager
Receive and file Presentation on Applications Division Overview.
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CITY OF CUPERTINO
Agenda Item
23-12275 Agenda Date: 6/7/2023
Agenda #: 4.
Subject:Receive Subcommittee Report on Cyber Security Education from Commissioners
Soundararajan and Du.
Receive and Accept Subcommittee Report on Cyber Security Education.
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CITY OF CUPERTINO
Agenda Item
23-12274 Agenda Date: 6/7/2023
Agenda #: 5.
Subject: Review TICC FY22-23 Work Program.
Review and Accept TICC FY22-23 Work Program update.
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Project/Task Project Objective Responsibility Estimated
Completion Date
Cybersecurity Public
Education
Provide education on cybersecurity to City residenc, guests and
businesses.Subcommittee 9/16/23
Monitor Pollution and
Noise Environment
adjacent to Lehigh and
Stevens Creek Quarry
Monitor and report on Lehigh and Stevens Creek Quarries. Includes noise
and pollution monitoring for these locations.
Bill Mitchell Completed
A - TICC FY22-23 Work Program
Technology, Information, and Communications Commission
FY 2022-23 Work Program
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CITY OF CUPERTINO
Agenda Item
23-12276 Agenda Date: 6/7/2023
Agenda #: 6.
Subject: Receive update from the Mayors Meeting.
Receive update from the Mayors meeting.
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CITY OF CUPERTINO
Agenda Item
23-12277 Agenda Date: 6/7/2023
Agenda #: 7.
Subject: Receive Commissioners Reports.
Receive Commissioners Reports.
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CITY OF CUPERTINO
Agenda Item
23-12278 Agenda Date: 6/7/2023
Agenda #: 8.
Subject: Review Activities Calendar.
Review Activities Calendar.
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A – Activities Calendar
TECHNOLOGY, INFORMATION & COMMUNICATIONS COMMISSION
2023 Activities Calendar
JANUARY 11
Canceled
FEBRUARY 8
Mayor’s Mtg. at 5 p.m.
Commissioner Du
MARCH 8
Mayor’s Mtg. at 5 p.m.
Commissioner Mohanty
APRIL 12
Mayor’s Mtg. at 5 p.m.
Vice Chair Soundararajan
MAY 10
Mayor’s Mtg. at 5 p.m.
Commissioner Shearin
JUNE 14
Mayor’s Mtg. at 5 p.m.
Chair Garg
JULY 12
Mayor’s Mtg. at 5 p.m.
Commissioner Mohanty
AUGUST 9
Mayor’s Mtg. at 5 p.m.
Chair Garg
SEPTEMBER 13
Mayor’s Mtg. at 5 p.m.
Vice Chair Soundararajan
OCTOBER 11
Mayor’s Mtg. at 5 p.m.
Commissioner Du
NOVEMBER 8
Mayor’s Mtg. at 5 p.m.
Commissioner Shearin
DECEMBER 13
Mayor’s Mtg. at 5 p.m.
Commissioner Du
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CITY OF CUPERTINO
Agenda Item
23-12279 Agenda Date: 6/7/2023
Agenda #: 9.
Subject: Review Action Items List.
Review Action Items List.
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A – Action Items List
TECHNOLOGY, INFORMATION &
COMMUNICATIONS COMMISSION
Action Items
Owner Description Status
Staff Review of Fiber Optics Master Plan during July
meeting
In progress
Staff Agendize Applications Overview for June meeting
Presenter Nidhi Mathur, Applications Manager
In Progress
Staff Agendize GIS Overview for July meeting
Presenter Teri Gerhardt, GIS Manager
In Progress
Staff Agendize Infrastructure Division Overview
for August meeting
Presenter Tommy Yu, Infrastructure Manager
In Progress
Staff Agendize Video Division Overview
for September meeting
Presenter: TBD
In Progress
Completed
Owner Description Status
TICC Agendize action Item to Develop Subcommittee and
appoint Commissioners for FY23 Work Program Item:
Cybersecurity Education at the August Meeting
Completed
Staff Agendize Progress Report on Digitization of City
Business Processes for the September Meeting, with
Presenters Teri Gerhardt, GIS Manager, and Nidhi
Mathur, Applications Manager
Completed
TICC Elect Chair & Vice Chair Positions Completed
Staff Agendize Demo of ChatGPT and Microsoft Co Pilot at
the June Meeting
Completed
19
AI Technology in
Office Productivity Tools
TICC Meeting
TICC JUNE 7 PRESENTATIONS
Agenda
I. Introduction to Artificial Intelligence (AI)
II. ChatGPT
III. AI Applications in Cupertino
IV. AI Tools for Customer Service
V. AI Tools for the Workplace
VI. Summary
VII. Q & A
AI Definition
Artificial intelligence (AI) is a field, which combines computer
science and robust datasets, to enable problem-solving. It also
encompasses sub-fields of machine learning and deep learning,
which are frequently mentioned in conjunction with artificial
intelligence.
-IBM
AI In the World
Creating intelligent machines capable of performing tasks that typically
require human intelligence
AI in the World
Artificial Intelligence continues to grow
nytimes.com vox.com
ChatGPT
ChatGPT
A chatbot that can understand and respond to text communication
in a way that resembles human speech
chat.openai.com
ChatGPT
ChatGPT
A chatbot that can understand and respond to text communication
in a way that resembles human speech
ChatGPT
ChatGPT
Public notification
ChatGPT
ChatGPT
ChatGPT
Email generation
ChatGPT
ChatGPT
Email Refinement
ChatGPT
ChatGPT
Content Generation Ideas
ChatGPT
ChatGPT
Content Generation
Ideas
ChatGPT
AI
Limitations and Concerns
Ethical Functional
AI Applications in Cupertino
AI Applications in Cupertino
3 Focus Areas
Focus Area #1: Customer Service
Focus Area #2: Productivity
Focus Area #3:Data & Analytics
AI Tools for Customer Service
AI Tools for Customer Service
AI Tools for the Workplace
AI Tools for the Workplace
• Draft a 2-page Staff Report on
Solar Permit Review Times
• Update the second paragraph to
be more concise.
• Create a notice to the public
about a new regulation
AI Tools for the Workplace
• Give a breakdown of the Solar
Permit review times
• Project the impact on review
times if we add one more staff
• Model how a change in Hotel
tax would impact revenue
AI Tools for the Workplace
• Create a five-slide presentation
based on a word document
• Consolidate this presentation
into a three-slide summary
• Reformat these three bullets into
three columns, each with a
picture
AI Tools for the Workplace
AI Tools for Data & Analytics
•AI-Powered Analytics: Microsoft Fabric transforms complex data management tasks into
streamlined AI-powered analytics, delivering more efficient and insightful analysis.
AI Tools for Data & Analytics
Summary
Advantages
-Increased
Productivity
-Enhanced
Insights and
Analytics
-Improved
Efficiency
Limitations
-Ethical Concerns
-Privacy Concerns
-Functionality
Emerging
Technology
-Microsoft Copilot
-Microsoft Fabric
AI In the World
Creating intelligent machines capable of performing tasks that typically
require human intelligence
Q&A
BM2
Slide 29
BM2 Bill Mitchell, 4/5/2021
TICC Presentation
6/7/2023
Applications
Overview
Applications Team
Nidhi Mathur
Ross Slaney, BSA
Max Sloan, BSA
Krishna Sastry,
PT, App Specialist
Preeti Gupta
PT, App Specialist
Applications Core OfferingsApplications Core Offerings
Business Enterprise Services
Permitting, Inspections, Licensing, Plan Checks, Recreation Services, Finance & HR
Services, Procurement, Customer Service Management
Access to City Services & Business
Meetings, Public Portals, Employee Portal, Jobs, City Website, Open Bids & RFP,
QLess
Analytics & Transparency
Dashboards, Reports, e-Notification, PRAs, Campaign Finance, Digital Records
Civic & Employee Engagement
Engage HQ, Open Town Hall, Water Cost Share, Volunteer Management, Ride
Amigos, Safe Routes to School, Poet Laureate, Cupertino Store
Applications Core OfferingsApplications Core Offerings
Business Enterprise Services
Permitting, Inspections, Licensing, Plan Checks, Recreation Services, Finance & HR
Services, Procurement, Customer Service Management
Access to City Services & Business
Meetings, Public Portals, Employee Portal, Jobs, City Website, Open Bids & RFP,
QLess
Analytics & Transparency
Dashboards, Reports, e-Notification, PRAs, Campaign Finance, Digital Records
Civic & Employee Engagement
Engage HQ, Open Town Hall, Water Cost Share, Volunteer Management, Ride
Amigos, Safe Routes to School, Poet Laureate, Cupertino Store
Accela - Building, Planning & PW Permitting & Inspections
Accela - Business Licensing & Code Enforcement
ProjectDox – Digital Plan Check Review Application
Cobblestone – Procurement & Contracts
New World - Financial Application Management
New World - HR Services Application
ActiveNet - Recreation Application Management
Core Business ServicesCore Business Services
Applications Core OfferingsApplications Core Offerings
Business Enterprise Services
Permitting, Inspections, Licensing, Plan Checks, Recreation Services, Finance & HR
Services, Procurement, Customer Service Management
Access to City Services & Business
Meetings, ACA Portal, ActiveNet Portal, Jobs, City Website, Open Bids & RFP,
QLess
Analytics & Transparency
Dashboards, Reports, e-Notification, PRAs, Campaign Finance, Digital Records
Civic & Employee Engagement
Engage HQ, Open Town Hall, Water Cost Share, Volunteer Management, Ride
Amigos, Safe Routes to School, Poet Laureate,
Legistar - City Meetings Agendas and Videos
ACA Portal – Permitting, Licensing & Code
ActiveNet Portal – Recreation Classes, Facility Reservation
eSuite – Employee Time-sheets & Benefits
Business Opportunities - Bids, RFPs e-Submission Management
Neogov - City Jobs and Onboarding
Gov Access CMS – City Website
Accessibility to City ServicesAccessibility to City Services
Applications Core OfferingsApplications Core Offerings
Business Enterprise Services
Permitting, Inspections, Licensing, Plan Checks, Recreation Services, Finance & HR
Services, Procurement, Customer Service Management
Access to City Services & Business
Meetings, Public Portals, Employee Portal, Jobs, City Website, Open Bids & RFP,
QLess
Analytics & Transparency
Dashboards, Reports, e-Notification, PRAs, Campaign Finance, Digital Records
Civic & Employee Engagement
Engage HQ, Open Town Hall, Water Cost Share, Volunteer Management, Ride
Amigos, Safe Routes to School, Poet Laureate, Cupertino Store
Gov Delivery: Citywide electronic notifications
Open Gov Finance Dashboard
Accela Insights Dashboards
AciveNet Data Hub – BI dashboards
Next Request & Logikcull – PRA management
Laserfiche – City’s Digital Records
Campaign & Disclosure Docs – Election Campaigns management
Analytics & TransparencyAnalytics & Transparency
Applications Core OfferingsApplications Core Offerings
Business Enterprise Services
Permitting, Inspections, Licensing, Plan Checks, Recreation Services, Finance & HR
Services, Procurement, Customer Service Management
Access to City Services & Business
Meetings, Public Portals, Employee Portal, Jobs, City Website, Open Bids & RFP,
QLess
Analytics & Transparency
Dashboards, Reports, e-Notification, PRAs, Campaign Finance, Digital Records
Civic & Employee Engagement
Engage HQ, Open Town Hall, Water Cost Share, Volunteer Management, Ride
Amigos, Safe Routes to School, Poet Laureate, Cupertino Store
Engage HQ: Citywide Surveys
Open Town Hall: Citywide engagement
Better Impact: Volunteer Management
Ride Amigoes: Employee Engagement
Climate Victory Garden App
Poet Laureate Intake Management
Civic & Employee Engagement Civic & Employee Engagement
Business Process AutomationsBusiness Process Automations
Application Integrations
Accela – ProjectDox, Accela – New World, Accela – GIS, Accela – Laserfiche, Accela – 311
ActiveNet – New World, Square – New World, Simpligov – Laserfiche, Simpligov – SharePoint,
SharePoint – Alert SCC, New World - SharePoint – Alert SCC, Legistar – City Website CMS
Adobe Sign – SharePoint, Adobe Sign – Laserfiche
Power Apps - Laserfiche
Custom Applications
Block Party Permit App, Residential Parking Permit App, Water Cost Share, Recreation Grant Management
Poet Laureate, Victory Garden App, City Vehicles Reservation, Commission Intake app
Internal Process Digitization/ External Forms
Power App Forms, Adobe Sign Forms, Simplygov Forms, CMS Forms
Reports Generated: 20 – 30/month
Enterprise Apps Supported: 24
Custom Applications Supported: 32Service Request Completed: 982/month
Business Dashboards Built: 10Application Integrations supported: 16
Certifications Completed: 20Contracts Executed:
Applications – In a nutshell
Upcoming Projects Update
New City Website and backend CMS
Solar+ Permit on Accela
ERP Need Analysis and RFP
Accela Roadmap
Accela ACA - OpenCities front end
enhancements
AI Chatbots for external facing apps
Q&A