TICC 04-04-07 Technology, Information & Communications Commission
Regular Meeting
April 4, 2007
MINUTES
CALL TO ORDER
Andy Radle called the meeting to order at 7:04 p.m.
ROLL CALL
Commissioners present: Andy Radle, Bill Allen, Eric Klein, Charlie Ahern, Luke Lam,
Peter Friedland
Commissioners absent: Wallace Iimura
Staff: Rick Kitson, Linda Lagergren
APPROVAL OF FEBRUARY 7, 2007 MINUTES
1. Charlie Ahern / Bill Allen moved and seconded to approve the minutes as submitted. Peter
Friedland and Luke Lam abstained. The motion carried.
APPROVAL OF MARCH 7, 2007 MINUTES
2. Charlie Ahern / Luke Lam moved and seconded to approve the minutes as submitted. The
- motion carried.
The Commission discussed ways of keeping the City Council better informed about the TICC
activities. The approved minutes are available to the Council one month after the meeting
occurs. Consensus by the Commission was for the Chair to summarize key discussion items and
actions of the meeting that may be of interest to the City Council. The Chair would them
forward that summary on to the other commissioners for review and then send the message to
the City Council.
COMMUNICATIONS
Oral: None
Written: Commission reviewed the following written communications.
3. February 8, 2007 - Letter from Comcast regarding programming services.
4. Comcast monthly service report for February 2007.
There was significant discussion about Comcast and their failure to meet certain metrics related
to customer service for almost a year now. There is a requirement for customer calls to their call
center to be answered within 30 seconds for 90% of the calls. The most recent reported month,
Feb. 2007 had only 36% answered within 30 seconds. Rick Kitson, working with the City
Attorney and an outside telecom law specialist, are now pursuing financial remedy as described
in the franchise agreement.
The Commission suggested visiting Comcast as a way to get to talk to them, since they won't
attend the TICC meetings. Rick will keep the Commission posted on updates and ask AT&T to
look at the reports and update them. Rick reported that Randy Okamura has replaced Leon
Beauchman. The Commission suggested that Eric Klein call and ask to have a demonstration on
U-Verse and also meet Randy Okamura. The Commission discussed the recent Courier article
on AT&T U-Verse service. The Commission will try to arrange a live demonstration with
AT&T to see the service in action. Current demos around the City appear to be DVD's of the
service and not actual use indicative of City residents.
UNFINISHED BUSINESS -
5. 2007 Work Program Subcommittee reports.
Legislation & Regulations subcommittee Charlie Ahern and Bill Allen will meet next
Tuesday and come to the next meeting with a suggested plan.
Wireless subcommittee - Eric & Andy & Peter Friedland will pull together questions and
conduct interviews with some feedback.
Communication subcommittee - Luke Lam (Wally Iimura) reported that he and Wally will
evaluate the content management systems and report back at the next meeting.
NEW BUSINESS
, 6. Discuss future TICC meeting dates as it relates to vacation/business trip schedules.
The Commissioners discussed upcoming meeting dates and decided that they will hold the June
meeting on June 20th, not meet in July because of the Independence Day Holiday and move the
August meeting to the gtn
Reports from:
7. Mayor's Meeting with Commissioners - Andy sent a written report on the Mayor's
meeting. The Commission reviewed the schedule and made changes as follows:
January - Charlie Ahern
February - Eric Klein
March - Andy Radle
April - Bill Allen
May - Wally Iimura
June - Peter Friedland
July - Luke Lam
August - Andy Radle
September - Eric Klein
October - Charlie Ahern
November - Bill Allen
December - no meeting
8. City of Cupertino -Rick Kitson announced that the City has a new radio station -
WQGH344 - 1670 on the AM dial. Rick distributed the Commissioners handbook and the
Ethics books. Rick also handed out the letter that was sent by Dave Knapp to Mr. Eddie
Garcia, Director of Government Affairs for Comcast, expressing Comcast's failure to meet
the minimum requirements regarding Comcast call center answering calls within thirty
seconds.
9. Video Franchises - No report.
MISCELLANEOUS
10. Activities Calendar - The Commission reviewed the activities calendar and made changes
to the dates for the Mayor's meetings.
11. Action Item List - The Commission reviewed the action items and made changes.
ADJOURNMENT
Peter Friedland / Charlie Ahern moved and seconded to adjourn the meeting at 9:28 p.m. The
motion carried unanimously.
SUBMITTED BY: APPROVED BY:
~f-~'!
inda Lagergren, Re rdi Secretary Andy Ra~ C air