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TICC 04-02-08Technology, Information & Communications Commission Regular Meeting April 2, 2008 MINUTES CALL TO ORDER Andy Radle called the meeting to order at 7:04 p.m. ROLL CALL Commissioners present: Andrew Radle, Wally Iimura, Peter Friedland, William (Bill) Allen Commissioners absent: Eric Klein resigned on 3/25/08 Staff present: Rick Kitson, Linda Lagergren Guests: Eddie Garcia & Laura Macias -Comcast APPROVAL OF MARCH 5, 2008 MINUTES 1. Bill Allen /Peter Friedland moved and seconded to approve minutes. Motion passed unanimously 4 - 0 with an amendment to the minutes. COMMUNICATIONS 2. Oral: None Written: The commission reviewed the memo from the City Clerk on the Implementation of SB343 (materials distributed to legislative bodies). The commission questioned if Comcast had sent any correspondence (service report) this month. Rick reported that Comcast had not sent a service report since April 2007. The commission quickly reviewed some of the items they wanted to review with Comcast. • INET is a problem (our pipeline into Comcast) • Universal coverage • Non compliance in reporting • Multi unit dwellings ELECTION OF VICE-CHAIR Wally Iimura nominated Peter Friedland for Vice-Chair. Bill Allen seconded the motion. All in favor. Peter abstained. Motion carried 3-0-1 UNFINISHED BUSINESS - 3. Discuss Work Program Subcommittee reports. Wireless Towers -The commission discussed the new tower that AT&T was pursuing at Bubb & McClellan. Rick will check with Colin Jung to see if the application will be coming forward. The subcommittee (Bill Allen & Andy Radle) prepared the Municipal code draft and received feedback and changes from Colin Jung. Peter Freidland moved to accept the changes to the draft municipal code (19.108 wireless communications), forward the changes to Planning staff and recommend it go on to the City Council. Wally Iimura seconded the motion. All in favor 4-0. Andy suggested the Commission go before the Council with their work progress. The commission asked if it was possible to go to Council, the second meeting in May, so the commission would have a chance to meet once more before the council meeting. NEW BUSINESS 4. Discuss Comcast Issues -Comcast representatives, Eddie Garcia & Laura Macias, attended the Commission meeting at the request of the Commission. The Commissioners had several concerns. The first concern was the customer service reports. Calls are to be answered within 30 seconds 90% of the time. The reports received showed that calls answered in 30 seconds had not been at 90% since April of 2006. We have not received data since April of 2007. The commission has tried calling Comcast to request a representative from Comcast attend a meeting and have not received any response. The biggest concern the Commission had was the service standards. Eddie Garcia said they attending the meeting and wanted to work with the City to improve the service levels. Eddie asked to get copies of the letters that went to Comcast, so he could see who was handling them. Laura Macias said she would go back and produce the reports from April 2007 to the present. Eddie Garcia said he would make sure that the data was correct. Eddie said there was a direct line to Laura and Rick should call her when he has a question or concern. Rick Kitson mentioned that Comcast staff was great with service related issues, but we need to fix the communication problem. Eddie Garcia said it was fixed. Andy Radle stated that Comcast owes the City for not meeting the service levels as stated in the franchise agreement. Eddie asked what does the City want. Andy said we want to fix the problem and then go forward in a productive way. Peter Friedland said he would like Comcast to look at the multi-family complexes and why aren't they supplying service to these families. Laura Macias said that these locations fall under a different agreement. She stated that Comcast has access on public streets, but not private streets. Comcast would have to have an agreement with the property owners of the multi-family complex, either the HOA or the sole proprietor. They discussed the specifics of the De Anza Oaks HOA. The commission asked for details on the De Anza Oaks situation. The question of Channel 26 & KMVT not being in the Comcast guide came up. Comcast representatives said there is a fee to be in the guide. The Commission asked what the significant changes will be with the State Franchise and how the relationship will change. • Comcast will look at the Service reports and see why we haven't been receiving them and will they continue. • Rick will provide all prior written communication to Comcast • Comcast will look into the condo coverage and specifically De Anza Oaks • Comcast will look at INET - is there a creative solution • Take on the Cable Guide 5. Discuss summer schedule -possible cancellation of meetings -The commission discussed the summer meeting schedule and decided to wait until closer to the summer months to make a decision on cancelling any meetings. 6. Discuss Scene article -Digital TV transition -- It was brought up that Mayor Dolly Sandoval would like to see an article on digital TV. Wally Iimura will write a Scene article on the digital change and will put it in the June Scene. Wally will bring a draft of the article to the next Commission meeting. Reports from: 7. Mayor's meeting with Commissions -Andy Radle attended the Mayor's meeting with Commissioners. The Mayor is looking at meeting regularly on the 4th Monday of each month. However, no meeting will be held in May because of the Memorial Day holiday. 8. City of Cupertino - No report. MISCELLANEOUS 9. Activities Calendar -The commission reviewed the calendar and added the dates for the upcoming Mayor's meetings with commissioners. Peter Friedland will attend the April meeting with the Mayor and the commission will look at the future months. The Commission will put Photo Voltaic on the June TICC meeting. 10. Action Item List: -- The Commission reviewed action item list. ADJOURNMENT Bill Allen /Peter Friedland moved and seconded to adjourn the meeting at 10:05 p.m. Motion passed 4-0. SUBMITTED BY: APPROVED BY: i ~~ Linda Lagergren, e rding Secretary Andy Rad hair