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14-081 Siteimprove for City website maintenance servicesQUOTE M 5865 Siteimprove Web Governance made easy City & County Package Software -as -a -Service Subscription Agreement City of Cupertino, California This document describes the subscription agreement between Siteimprove, Inc. ("Service Provider') and Cltyof Cupertino, Callfornle ("Customer" / "You") for Siteimprove Quality Assurance, Siteimprove Accessibility, Siteimprove SEO, and Siteimprove Response ("Included Services"). Service Description — Quality Assurance (QA) Siteimprove Quality Assurance is a hosted service that crawls your website every 5 days to provide you with an up-to-date overview of quality issues on your website. This allows your web team to work proactively to eliminate typical mistakes such as: Broken links, Misspellings, and Consistency issues Service Description—Accessibility Siteimprove Accessibility is a service that checks your website against the WCAG 2.0 or Section 508 guidelines. Service Description —Search Engine Optimization (SEO) The SEO module helps increase Search Engine traffic to your website by showing you technical and content related issues such as: Page Title issues, Header issues, Meta tag issues, and Link text issues Service Description — Response Siteimprove Response is a web site monitoring service that keeps you informed about your website's availability and performance around the clock by monitoring your chosen URLs every 5 minutes. Access to the services The services described above can be accessed by Customers users from htto://www.siteimi3rove.com using their individual logins. Customer can create, edit, and delete users from the online user -interface. "Green" invoices To reduce waste, all Siteimprove invoices are sent via emails. Please make sure to let us know which email address to send your invoices to on the last page. INIII E Siteimprove, Inc. Page 1 of 4 info@siteimprove.com 8000 Norman Center Drive Phone: 855-SITEIMP Bloomington, MN 55437 Fax: 800-409-5612 QUOTE #:5165 Siteimprove Web Governance made easy Pages included in this agreement This agreement allows Customer to use Included Services on the websites listed below (Included websites) with a limit of the total number of pages as indicated below (Page Limit). Pages are defined as html-based pages on Customer's website(s), and do not include files like images, PDFs, Word documents, etc. Customer can at any time access a list of the pages that are being scanned through the online user -interface. Upgrades are available at the rate indicated below. Upgrades are pro -rated to align with the existing billing period. Subscription Fee The subscription fee for this agreement excluding applicable taxes if any is: $3r696/ Yea r. This offer is valid through May 15, 2014. Siteimprove, Inc. Page 2 of 4 info@siteimprove.com 8000 Norman Center Drive Phone: 855-SITEIMP Bloomington, MN 55437 Fax: 800-409-5612 QUOTE tl: 5865 Terms start Date May 19, 2014 Payment terms Subscription fees are invoiced annually. Payment is due in full thirty (30) days after the invoice date. Subsequent invoices are sent out 45 days before the anniversary date of this agreement. Agreement Period and Renewal This agreement runs for one (1) year and shall automatically renew for one-year terms unless cancelled by either party, no later than sixty (60) days prior to the anniversary date. Service Provider is required to notify Customer in writing ninety (90) days prior to each anniversary date regarding the automatic renewal of this agreement. If Customer does not receive any such prior written notice from Service Provider at the appropriate time then this Agreement shall not automatically renew, and instead shall automatically terminate at the end of the then -current term. Cancellation Either party can cancel this agreement by giving the other party written notice sixty (60) days prior to the anniversary date. Unused subscription fees will not be returned in case of cancellation by the Customer. System Updates & Error Corrections There is no charge for the updates or new releases of Included Services; however Siteimprove may launch new modules / services / products that are not covered by this agreement. Currency All prices are in United States Dollars (USD). INITIAL 'A OSiteimprove Web Governance made easy Consumer Price Index The agreement is made in line with the Consumer Price Index (CPI). At the time of re -invoicing the price will be regulated to the latest CPI. Using the CPI means we keep our prices in line with inflation. Governing Law This Agreement shall be governed by and construed in accordance with the laws of California and controlling United States federal law. Publicity Service Provider reserves the right to reference Customer on public customer lists, including on Service Provider's website with Customer's name and logo, but will not mention Customer in other advertisement, news release, or publication without prior written consent from Customer. Facsimile The parties agree that a facsimile signature may substitute for and have the same legal effect as the original signature. Amendments This Agreement may only be amended by an instrument in writing signed by the parties. Siteimprove, Inc. Page 3 of 4 info@siteimprove.com 8000 Norman Center Drive Phone: 855-SITEIMP Bloomington, MN 55437 Fax: 800-409-5612 QUOTE #:5865 Purchase Order information Is a Purchase Order Number required? ❑ Yes, please provide Purchase Order Number: ❑ No OSiteimprove Web Governance made easy VIII you be providing a new Purchase Order Number for each recurring Invoice? ❑ Yes ❑ No, the provided PO number can be used for the initial invoice and all subsequent invoices Billing information All invoices are sent via email. Please provide your Accounts Payable's name, emai/address, and phone number. Name: Nlp44l MATN[JQ Email: 7)10thlyri ei�erll no v Phone: 14v8) 777-3377 Customer address W print on hnoice: Name: Ne'6 wa-5 fee f r C/'Cy Da �ey Tf^5 Street address: 16.300 %DYYe Oven, -e city: Cu)ffy',0 State: CA Zip Code: '7 111 If you wish to accept this proposal, please change hereafter. r return this on or before May 15, 2014. Prices and conditions may be subject to Signed: ,t&%/L City of Cupertino, California Signed: waz=s� Siteimprove, Inc. Date: / v�� y 4* Date: April 25, 2014 Siteimprove, Inc. Page 4 of 4 info@siteimprove.com 8000 Norman Center Drive Phone: 855-SITEIMP Bloomington, MN 55437 Fax: 800-409-5612