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18-175 Pacific Office Automation; Service and Maintenance for 15 Multi-Function Printers throughout the City/ t 0 1 r{ -00000 /Lt3 CITY OF a PROFESSIONAL/CONSULTING SERVICES AGREEMENT CUPERTINO 1. PARTIES This Agreement is made and entered into as of _Ju_n_e_2~6~2_0_1_8 ____________ _ ("Effective Date") by and between the City of Cupe1tino, a municipal corporation ("City"), and Pacific Office Automation , 14747 NW Greenbrier Parkway , Beave1ton , OR 97006 , ("Contractor"), a corporation for a service and maintenance contract for 15 Multi-function printers throughout the city 2. SERVICES Contractor agrees to provide the services and perfo1m the tasks ("Services") set f01th in detail in Scope of Services, attached here and incorporated as Exhibit A. 3. TIME OF PERFORMANCE 3.1 This Agreement begins on the Effective Date and ends on June 25, 2019 ("Contract Time"), unless terminated earlier as provided herein. Contractor's Services shall begin on June 26, 2018 and shall be completed by June 25, 2019 . The city has the option of four (4) one-year extensions. 3.2 Schedule of Performance. Contractor must deliver the Services in accordance with the Schedule of Performance, attached and incorporated here Exhibit A. 3.3 Time is of the essence for the perfo1mance of all the Services. Contractor must have sufficient time, resources, and qualified staff to deliver the Services on time. 4. COMPENSATION 4.1 Maximum Compensation. City will pay Contractor for satisfactory perf01mance of the Services an amount that will based on actual costs but that will be capped so as not to exceed $25,000.00 ("Contract Price"), based upon the scope of services in Exhibit A and the budget and rates included · in Exhibit A, Compensation attached and incorporated here. The maximum compensation includes all expenses and reimbursements and will remain in place even if Contractor's actual costs exceed the capped amount. No extra work or payment is pe1mitted without prior written approval of City. 4.2 Invoices and Payments . Monthly invoices must state a description of the deliverable completed and the amount due for the preceding month. Within thi1ty (30) days of completion of Services, Contractor must submit a requisition for final and complete payment of costs and pending claims for City approval. Failure to timely submit a complete and accurate payment requisition relieves City of any fmther payment or other obligations under the Agreement. C ity Proj ec t MFP Service and Maintenance Page 1 of 8 Profess ional/Consulting Contracts /Ve rsion: May 22 , 2018 5. INDEPENDENT CONTRACTOR 5.1 Status. Contractor is an independent contractor and not an employee, paitner, or joint venture of City. Contractor is solely responsible for the means and methods of perfonning the Services and for the persons hired to work under this Agreement. Contractor is not entitled to health benefits, worker's compensation or other benefits from the City. 5.2 Contractor's Qualifications. Contractor warrants on behalf of itself and its subcontractors that they have the qualifications and skills to perf01m the Services in a competent and professional manner and according to the highest standards and best practices in the industry. 5.3 Permits and Licenses. Contractor wainnts on behalf of itself and its subcontractors that they are properly licensed, registered, and/or ce1tified to perfo1m the Services as required by law and have procured a City Business License. 5.4 Subcontractors. Only Contractor's employees are authorized to work under this Agreement. Prior written approval from City is required for any subcontractor, and the terms and conditions of this Agreement will apply to any approved subcontractor. 5.5 Tools, Materials and Equipment. Contractor will supply all tools, materials and equipment required to perfo1m the Services under this Agreement. 5.6 Payment of Taxes. Contractor must pay income taxes on the money earned under this Agreement. Upon City's request, Contractor will provide proof of payment and will indemnify City for violations pursuant to the indemnification provision of this Agreement. 6. PROPRIETARY/CONFIDENTIAL INFORMATION In performing this Agreement, Contractor may have access to private or confidential infmmation owned or controlled by the City, which may contain proprietary or confidential details the disclosure of which to third parties may be damaging to City. Contractor shall hold in confidence all City information provided by City to Contractor and use it only to perfonn this Agreement. Contractor shall exercise the same standard of care to protect City infonnation as a reasonably prndent contractor would use to protect its own proprietary data. 7. OWNERSIIlP OF MATERIALS 7.1 Property Rights. Any interest (including copyright interests) of Contractor in any product, memoranda, study, rep01i, map, plan, drawing, specification, data , record, document or other infmmation or work, in any medium ( collectively, "Work Product"), prepared by Contractor in connection with this Agreement will be the exclusive prope1ty of the City and shall not be shown to any third-paiiy without prior written approval of City. 7.2 Copyright. To the extent pe1mitted by Title 17 of U.S. Code, all Work Product arising out of this Agreement is considered "works for hire" and all copyiights to the Work Product will be the prope1iy of City. Alternatively, Contractor assigns to City all Work Product copy1ights. Contractor may use copies of the Work Product for promotion only with City's written approval. C ity Project MFP Service and Maintenance Page 2 o f8 Professional/Cons ulting Contracts !Version: May 22 , 20 18 7.3 Patents and Licenses . Contractor must pay royalties or license fees required for authorized use of any third paity intellectual prope11y, including but not limited to patented, trademarked , or copyrighted intellectual prope11y if incorporated into the Services or Work Product of this Agreement. 7.4 Re-Use of Work Product. Unless prohibited by law and without waiving any rights , City may use or modify the Work Product of Contractor or its sub-contractors prepared or created under this Agreement , to execute or implement any of the following : (a) The original Services for which Contractor was hired; (b) Completion of the original Se1vices by others; ( c) Subsequent additions to the original Se1vices ; and/ or (d) Other City projects. 7 .5 Deliverables and Format. Contractor must provide electronic and hard copies of the Work Product , on recycled paper and copied on both sides, except for one single-sided original. 8. RECORDS Contractor must maintain complete and accurate accounting records relating to its performance in accordance with generally accepted accounting principles. The records must include detailed information of Contractor's performance, benchmarks and deliverables, which must be available to City for review and audit. The records and supp01ting documents must be kept separate from other records and must be maintained for four years from the date of City's final payment. 9. ASSIGNMENT Contractor shall not assign, sublease, hypothecate, or transfer this Agreement, or any interest therein, directly or indirectly, by operation of law or othe1wise, without prior written consent of City. Any attempt to do so will be null and void. Any changes related to the financial control or business nature of Contractor as a legal entity is considered an assignment of the Agreement and subject to City approval, which shall not be unreasonably withheld . Control means fifty percent (50%) or more of the voting power of the business entity . 10. PUBLICITY/ SIGNS Any publicity generated by Contractor for the project under this Agreement, during the te1m of this Agreement and for one year thereafter, will reference the City's contJibutions in making the project possible. The words "City of Cupe11ino" will be displayed in all pieces of publicity, including flyers , press releases , posters , brochures, public service announcements, inte1views and newspaper m1icles. No signs may be posted, exhibited or displayed on or about City prope11y , except signage required by law or this Contract, without prior written approval from the City. 11. INDEMNIFICATION 11.1 To the fullest extent allowed by law, and except for losses caused by the sole and active negligence or willful misconduct of City personnel, Contractor shall indemnify, defend and hold C i ty Projec t MFP Service and M aintenance Page 3 of 8 Profession al/Co nsu lt in g Co ntracts /Ve rs ion: May 22 , 201 8 hannless City, its City Council, boards and commissions , officers , officials , employees , agents , servants, volunteers and consultants ("lndemnitees"), tlu·ough legal counsel acceptable to City, from and against any and all liability, damages , claims, actions , causes of action, demands, charges, losses, costs and e x penses (including attorney fees , legal costs and expenses related to litigation and dispute resolution proceedings) of every nature, arising directly or indirectly from this Agreement or in any manner relating to any of the following : (a) Breach of contract, obligations, representations or waITanties; (b) Negligent or willful acts or omissions committed during perfo1mance of the Services; ( c) Personal injury, prope1ty damage , or economic loss resulting from the work or perfo1mance of Contractor or its subcontractors or sub-subcontractors; ( d) Unauthorized use or disclosure of City's confidential and prop1ietary lnfonnation; (e) Claim of infringement or violation of a U .S. patent or copyright, trade secret, trademark, or service mark or other proprietary or intellectual prope1ty 1ights of any third paity. 11.2 Contractor must pay the costs City incurs in enforcing this provision. Contractor must accept a tender of defense upon receiving notice from City of a third-paity claim, in accordance with California Public Contract Code Section 9201. At City's request, Contractor will assist City in the defense of a claim, dispute or lawsuit aiising out of this Agreement. 11.3 Contractor 's duties under this section are not limited to the Contract Price, workers' compensation payments , or the insurance or bond amounts required in the Agreement. Nothing in the Agreement shall be construed to give 1ise to an implied right of indemnity in favor of Contractor against City or any Indemnitee. 11.4. Contractor's payments may be deducted or offset to cover any money the City.lost due to a claim or counterclaim a1ising out of this Agreement, a purchase order, or other transaction . 12. INSURANCE Contractor shall comply with the Insurance Requirements, attached and incorporated here as Exhibit D, and must maintain the insurance for the duration of the Agreement, or longer as required by City. City will not execute the Agreement until City approves receipt of satisfactory ce1tificates of insurance and endorsements evidencing the type , amount, class of operations covered, and the effective and e xpiration dates of coverage. Failure to comply with this provision may result in City, at its sole discretion and without notice, purchasing insurance for Contractor and deducting the costs from Contractor 's compensation or terminating the Agreement. 13. COMPLIANCE WITH LAWS 13.1 General Laws. Contractor shall comply with all local , state and federal laws and regulations applicable to this Agreement. Contractor will promptly notify City of changes in the law or other conditions that may affect the Project or Contractor 's ability to perfo1m. Contractor is responsible for ve1ifying the employment auth01ization of employees perfo1ming the Services , as required by the Immigration Refonn and Control Act. City Proj ec t MFP Se rvice and Mainte nan ce Page 4 of8 Professional/Consu lting Co ntracts /Ve rsion : May 22 , 20 18 13.2 Labor Laws. Contractor shall comply with all labor laws applicable to this Agreement. If the Scope of Services includes a "public works" component, Contractor is required to comply with prevailing wage laws under Labor Code Section 1720 and other labor laws. 13.3 Discrimination Laws. Contractor shall not discriminate on the basis of race, religious creed, color, ancestry, national origin, ethnicity, handicap, disability, marital status, pregnancy, age, sex, gender, sexual orientation, gender identity, Acquired-Immune Deficiency Syndrome (AIDS) or any other protected classification. Contractor shall comply with all anti-discrimination laws, including Government Code Sections 12900 and 11135, and Labor Code Sections 1735, 1777 and 3077.5. Consistent with City policy prohibiting harassment and disc1imination, Contractor understands that harassment and discrimination directed toward a job applicant, an employee, a City employee, or any other person, by Contractor or its employees or sub-contractors will not be tolerated. 13.4 Conflicts of Interest. Contractor shall comply with all conflict of interest laws applicable to this Agreement and must avoid any conflict of interest. Contractor warrants that no public official, employee, or member of a City board or commission who might have been involved in the making of this Agreement, has or will receive a direct or indirect financial interest in this Agreement, in violation of Ca l ifornia Government Code Section 1090 et seq. Contractor may be required to file a conflict of interest fo1m if Contractor makes certain governmental decisions or serves in a staff capacity, as defined in Section 18700 of the California Code of Regulations. Contractor agrees to abide by the City's mies governing gifts to public officials and employees. 13.5 Remedies. Any violation of Section 13 constitutes a material breach and may result in City suspending payments, requiring reimbursements or terminating this Agreement. City reserves all other rights and remedies available under the law and this Agreement, including the right to seek indemnification under Section 11 of this Agreement. 14. PROJECT COORDINATION City Project Manager. The City assigns Benny Hsieh as the City's representative for all pmposes under this Agreement, with authority to oversee the progress and performance of the Scope of Services. City reserves the 1ight to substitute another Project manager at any time, and without prior notice to Contractor. Contractor Project Manager. Subject to City approval, Contractor assigns Patrick Kirk ______ as its single Representative for all pmposes under this Agreement, with authority to oversee the progress and performance of the Scope of Services. Contractor's Project manager is responsible for coordinating and scheduling the Services in accordance with the Scope of Services and the Schedule of Perf01mance. Contractor must regularly update the City's Project Manager about the progress with the work or any delays, as required under the Scope of Services. City written approval is required prior to substituting a new Representative . 15. ABANDONMENT OF PROJECT City may abandon or postpone the Project or parts therefor at any time . Contractor will be compensated for satisfactory Services perfmmed through the date of abandonment, and will be C ity Proj ect MFP Service and Maintenance Page 5 o f 8 Professional/Co nsultin g Co ntracts /Ve rs ion: May 22 , 20 18 given reasonable time to assemble the work and close out the Services . With City's pre-approval in writing, the time spent in closing out the Services will be compensated up to a maximum of ten percent (10%) of the total time expended to date in the perfo1mance of the Services. 16. TERMINATION City may te1minate this Agreement for cause or without cause at any time. Contractor will be paid for satisfactory Services rendered through the date of termination , but final payment will not be made until Contractor closes out the Services and delivers the Work Product. 17. GOVERNING LAW, VENUE AND DISPUTE RESOLUTION This Agreement is governed by the laws of the State of California. Any lawsuits filed related to this Agreement must be filed with the Superior Court for the County of Santa Clara, State of California. Contractor must comply with the claims filing requirements under the Government Code p1ior to filing a civil action in court. If a dispute mises, Contractor must continue to provide the Services pending resolution of the dispute. If the Parties elect arbitration, the arbitrator's award must be supp01ted by law and substantial evidence and include detailed written findings of law and fact. 18. ATTORNEY FEES If City initiates legal action, files a complaint or cross-complaint, or pursues arbitration, appeal, or other proceedings to enforce its rights or a judgment in connection with this Agreement, the prevailing party will be entitled to reasonable attorney fees and costs. 19. THIRD PARTY BENEFICIARIES There are no intended third patty beneficiaries of this Agreement. 20. WAIVER Neither acceptance of the Services nor payment thereof shall constitute a waiver of any contract provision. City's waiver of a breach shall not constitute waiver of another provision or breach. 21. ENTIRE AGREEMENT This Agreement represents the full and complete understanding of every kind or nature between the Parties, and supersedes any other agreement(s) and understanding(s), either oral or written, between the Parties . Any modification of this Agreement will be effective only if in writing and signed by each Patty 's auth01ized representative. No verbal agreement or implied covenant will be valid to amend or abridge this Agreement. If there is any inconsistency between the main Agreement and the attachments or exhibits thereto, the text of the main Agreement shall prevail. C ity Proj ect MFP Service and Maintena n ce P age 6 of 8 Profess ional/Cons ulting Contracts /Vers ion: May 22, 20 18 22. INSERTED PROVISIONS Each provision and clause required by law for this Agreement is deemed to be included and will be infen-ed herein. Either party may request an amendment to cure mistaken inse1tions or omissions of required provisions. The Paities will collaborate to implement this Section, as appropriate. 23. HEADINGS The headings in this Agreement are for convenience only, are not a pm1 of the Agreement and in no way affect, limit or amplify the te1ms or provisions of this Agreement. 24. SEVERABILITY/PARTIAL INVALIDITY If any te1m or provision of this Agreement, or their application to a pmticular situation, is found by the court to be void , invalid, illegal or unenforceable , such te1m or provision shall remain in force and effect to the extent allowed by such mling. All other te1ms and provisions of this Agreement or their application to specific situations shall remain in full force and effect. The Pmties agree to work in good faith to amend this Agreement to cmTy out its intent. 25. SURVIVAL All provisions which by their nature must continue after the Agreement expires or is te1minated, including the Indemnification, Ownership of Materials/Work Product, Records, Governing Law and Attorney Fees, shall smvive the Agreement and remain in full force and effect. 26. NOTICES All notices, requests and approvals must be sent in writing to the persons below, which will be considered effective on the date of personal delivery or the date confomed by a reputable overnight delivery service, on the fifth calendar day after deposit in the United States Mail, postage prepaid, registered or ce1tified, or the next business day following electronic submission: To City of Cupertino 10300 Torre Ave ., Cupertino CA 95014 Attention: Benny Hsieh Email: BennyH@cupertino.org To Contractor: Pacific Office Automation 4464 Willow Rd ., Suite 103 Pleasanton, CA 94566 Attention: Cory Giddings Email: cory.giddings@ pacificoffice.com 27. VALIDITY OF CONTRACT This Agreement is valid and enforceable only if (a) it complies with the purchasing and contract provisions of Cupertino Municipal Code Chapters 3.22 and 3.23, as amended from time to time, (b) is signed by the City Manager or an authorized designee, and ( c) is approved for f01m by the City Attorney's Office. C ity Proj ec t MFP Service and M aintenance Pa ge 7 of 8 Proj ess iona//Co nsulting Contracts /Vers ion: May 22, 2018 28. EXECUT ION The p e rson executing t hi s Agre ement on behalf of Contractor repres e nt s and warrants that Co ntra ctor ha s full right , power, an d authority to ent er into and carry out al l actions contemplated by this Agreement and that he or she is a uthori ze d to execute thi s Agreement , which constitutes a leg all y binding obligation o f Con tractor . This Agreement ma y be executed in cou nt erparts , each one of which is d ee med an or ig inal and all of whic h, taken togethe r, constitute a sing le bindin g in strument. IN WITNESS WHEREOF, the parties have cause d the Agreement to be exec uted . CONTRACTOR r/lc./Rt .~fhc.c AumntJ/1 J CITY?~ CUPERTI~O p. A Mun1c1pal Co rporation Name Bill Mitch e ll Tit le C hi efTechnol ogy omcer Date ~ · /.£, ·2~/fJ ROVED AS TO FORM: Q-.u~ {z 0 .rµi9 GRACE SCHMIT • / / City Clerk r/ )_ f 15 City Project MFP Service and Maintenance Page 8 of 8 i'ro.fessio11a/!Cons u/1i11g Contra c ts 11 ·ersio 11 : May 12 . 201 8 Monday, June 11, 2018 ::::Exhi bi t:-A- PACIFIC OFFICE AU,TOMATION -?R01 SLIEM SOLVED - Bid Prepared for: City of Cupertino NASPO Contract#7-15-70-26 SHARP PaperCut MF™ AUTHORISED AUTHOR I SED SO L UTIO N CE N TER Pacific Office Automation I 2210 O'Toole Ave, San Jose, CA 9S131 Pa tri ck Kir k I Patrick.Kirk@PacificOffice .com I 408.375.4944 di rec t CITY OF II CUPE RT I N O City of Cupertino Multi-Function Copier Solic i tation Table of Contents 1. Price 2 . Service Level Agreement & CPC 3. M FP Removal Plan 4. Hard Drive Removal Plan 5. Hard Dr ive Warranty 6. References 7. Dedicated Call Center 8. Service Calls 9. Service Response Time 10. Number of Technicians 11. Service Escalation 12. Copier Guarantee & Replacement 13 . Parts In ventory 14. Contact Personnel & Te am City of Cupertino I Copier Bid I June l5t, 2018 Pacific Office Automation I Patrick Kirk I (408) 375.4944 r-i PACIFIC OFFICE AUTOMATION -PROBLEM SOLVED - Page 1 of 8 C I TY O F m ~ PACIFIC OFFICE AUTOMATION -PROBLEM SOLVED - CUPERTINO Pacific Office Automation (POA) Process & Team Info This response to The City of Cupertino's Copier Bid has been prepared by authorized representatives of Pacific Office Automation (POA) in an effort to provide sufficient information and be determined a responsive bidder. We thank you for the opportunity to be involved in this bid process and ultimately establish a m u tually beneficial partnership between both parties. Company Name: Pacific Office Automation Address : 2210 O'Toole Ave , Suite 200, San Jose , CA 95131 Telephone: 925-398-42 0 0 Fax:925-924-0038 Federal Tax Identification: 93-0665413 POA Representative: Pa trick Kirk Title: Account Manager Address : 2210 O'Toole A venue, Suite 200, San Jose, CA 95131 Telephone: 408-375 -49 4 4 Email: Patrick.Kirk@pac i fico ffice.com Dedicated Key Staff Members 1. Patrick Kirk -Account Manager 2. David Renteria -Field Sales Manager 3. Cory Giddings-Branch Manager 4. Damon Webb-Professional Services Manage r 5. Dean Simmons -Software Solutions 6 . John Boyd -Production & Graphic Specialist 7. Wendy Tran -Service Dispatcher 8. Juan Castaneda -Field Service Supervi sor 9. Nicole Grammatica -Adm in & Contracts Manager City of Cupertino I Cop ier Bid I June l 't, 2018 Pacific Office Automation J Patrick Kir k J (40 8 ) 375.4944 Page 2 of 8 CIT Y O F a CUPERTINO Bid Question Responses (1) Price: (See attached spread sheet provided by City of Cupertino) (2) Service Level Agreement (SLA) & Cost per Copy: ri PACIFIC OFFICE AUTOMATION -PR D 8 LEM SD LV ED - • 1 Year Service Agreement covering All Parts, Labor, Service, Toner and Consumables. • Service Level Agreement set for 1 year term with option to extenc;l for added one-year terms, for 4 years. • City of Cupertino has the right to cancel this Service Level Agreement with a 30 day written notice at any point throughout the SLA contract term. • (See attached spread sheet provided by City of Cupertino) (3) MFP Removal Plan Copiers identified to be removed and disposed of, by the City of Cupertino will be recycled by POA. When disposing of equipment and recycling, hard drives are wiped, removed and/or sanitized to meet the strictest measures conform ing to DoD compliance standards and measures that are safe and deemed ethica l for the environment. Prior to removing the Hard Drive from any device, POA will transfer any emails and printing information from each device prior to replacing with a new unit. This will allow our team to simp lify the installation of t he new equipment ensuring a seamless and simple setup process . (4) Hard Drive Removal Plan Prior to removing equipment, Hard Drives can be either sanitized (wiped of data) or removed. When sanitized, the hard drive is overwr itten and secure ly wiped meeting DoD compliance for security standards . In the event that the City would pr efer to physical ly have POA remove the hard drives , we can remove the HDD and hand to a City official that would be designated to destroy the Hard Drive . Additionally , Sharp 's built-in End -of-Lease feature allows for the Hard Drive to be wiped at the end of said usage, in the event that it is traded -in or recycled . (5) Hardware Warranty Warranty on new equipment begins the moment t he equipment leaves our warehouse on its way to be delivered to you . As long as a Serv ice Level Agreement is active and in good standing your warranty continues and is a promise from POA that the equipment will be operational and in working order as it did when it first arrived the first day. Additionally , repa i red , serviced and maintained at no added costs to the Cost Per Copy Service Level Agreement . City of Cupertino I Copier Bid I June l5\ 2018 Pacific Office Automation I Patrick Kirk I (408) 375.4944 Page 3 of 8 CITY OF g ~ PACIFIC OFFICE AUTOMATION -PROBLEM SOLVED - CUPERTINO (6) References: o San Jose State University • 1 Washington Square, San Jose, CA 95192 • Sara Bonakdar • Sara.bonakdar@sjsu.edu • 408.924.1561 o San Jose Sharks • 525 W. Santa Clara Street, San Jose, CA 95113 • Rich Perez • rperez@sapcenter.com • 408.427 .2913 o Berliner Cohen LLP • 10 S. ,Almaden Blvd, San Jose , CA 95113 • Marc Susbilla • marc.susbi lla@berliner.com • 408.286.5800 Service, Service Calls & Support Team (7) Dedicated Call Center for Service Calls Despite the size and scope of POA, our Bay Area branch hand les all decisions internally making the decision making process a breeze in the event that an issue needs to be escalated for a quick remedy. Our warehouse in Pleasanton stores all of our parts & inventory and our. loca l dispatch team ensures that the team supporting you always is in close touch with you and your support team . (8) Service Calls Each machine will have a dedicated ID# located on a sticker on t he front of the machine that will be used to identify the machine by serial number, physical location and mode l of equipment. The sticker will also inc lude a phone number, e-mail and URL to visit for connecti ng with our service department. Whethe r you decide to call , ema il or visit our website, we will ensure the p ro cess is to your liking and can even custom ize the options for requesting service . When cal l ing in, you immediately talk to a live person who will ask for your ID number and what supplies or service is required. Wit h your ID number, we can tell what machine, location and the current supply level to ensure you get your supp lies before you run out. City of Cupertino I Copier Bid I June l 't, 2018 Pacific Office Automation I Patrick Kirk I (408) 375.4944 Page 4 of 8 C I TY O F m C U PERTINO Placing Service Calls There are a few ways in whic h y ou will be a ble to place a se r vice ca l l. ,/ Email us -dispatch44@ Pac i ficOffice .com ,/ Fill out On line Form at h tt p s://www.pacificoffice.com/support ,/ Call us at (888) 896-9029 o r (925) 398 -4200 D1 PACIFIC OFFICE AUTOMATION -PROBLEM SOLVED - 1 W hen calling, the custome r ca lls t h e d i spatcher will ask for the 5-dig it equipment ID#. If that isn 't avai lab le we can use the custome r na m e or p hone to locate them i n the database . 2 Once the correct machine is ve r ified by the customer/dispatc her, we also verify the location is correct, the cal ler's name and direct phone# wh ich is typed in the operator fie ld at that time. 3 Following the confi r mation of t he cal le r a se rvice call verifi cat ion code wi ll be given to the ind ividual p lacing the ca II. 4 The dispatcher will type a b r ief descript ion of the problem in the comment field and also put their initia ls i n that field to identi fy w ho too k the service call. 5 Most mach i nes are already ass i gned to the proper tech via the territ ories worked out by each team. If a tech is absent it is the dispatcher's resp onsib i lity to page the ca ll out to the back-up person. (9) Service response time. Pacific Office Automation guara ntees a 4-hour average field response for the City of Cupertino. Our company goal is to be within t w o (2 ) hours fro m the t ime your service call was placed . POA acknowledges and agrees that service calls rece ived afte r 3:00 PM must be assigned to the first service call the next day. On average our reports show t h at w e averaging a 2 .9 hour response time for a technician to arrive onsite . At any time, City of Cupertino can contact u s to prioritize a service tech ni cian to get a tech onsite ASAP i n the case ever needed . Additional ly, ou r technicians are dedicated to a territory bordered by zip codes, so your service team will always be in t he sa m e area you are at all times making sure that they have access to you a111d can respond to your needs with q uick n otice . (10) Number of technicians assigned to provide copier services Generally, the technic ians are t r ained on a varie t y of copiers but mainly focus on segment specific machines. For example one tec h nician will wo rk on 20-55 ppm machine whi le another wil l focus on 60 -100 ppm machines . This allows for the t echnic i an to be specia l ized in a specific segment and master those machines. Our Bay Area servici n g b r anch current ly has twenty five (25) technicians capable of handling and responding to service issues reported by City of Cupertino. POA is growing rapidly and consistently looki ng to increase our serv ice force . Th e av erage experi en c e and tenure at POA is 9.5 years. Of those 25 se rvicing tec h nicians, 12 are located in the surrou nd i ng a r eas of Cupert ino. As needed, POA will add expert tec h nicians to ens ure that a ll se rvice needs are met with the proper personnel. City of Cupertino I Copier Bid I June 1 •t, 2018 Pacific Office Automation I Patrick Kirk I (408) 375.4944 Page 5 of 8 C I T Y O F El rJ1 PACIFIC OFFICE AUTOMATION -PROBLEM SOLVED - C U PERT I NO (11) Service escalation POA acknowledges and ag r e es t hat service will be esca lated to a senior spec ialized service technician and City of Cupert i no designated account representative after three (3) fai led attempts to fi x a copier. The City representative is to contact the City of Cupertino to inform them of the escalation . In addition, POA offers the following Service Esca lation Procedure . Th is procedure ex p lain s to the technical department the procedure to use when the ma c hine they are working on is not fi xed in a reasonable time or the same problem continues to occu r . 1. If the Technic i an is u na b le to resolve the prob lem within two hours or has wo r ked on the same machine twice for t he same prob lem , the Technician is required to contact the Service Manager. The Serv i ce Manager w il l evaluate t he situation, and if it cannot be resolved r ap i dly, a hotline to the manufacturer w ill b e o p ened i mmediately. 2 . The Service Manage r w i ll perform or confirm t hat all remedies the hotline suggests are accomplis hed as soon a s poss ible . If the hot line indicates parts are needed these parts will be installed . The r esu lts w i l l be fed back to the hot l ine for further diagno sing if the problem is not reso lved . 3 . The Technic ian will con t act the Serv ice Manage r and provide them with the hotline case number and customer cont a ct informat i on plus al l other pertinent i nformation regarding the situation . This will be placed o n t h e Serv ice Manager's da il y to do li st an d wi ll be followed until it is resolved . 4 . If the Technician fee ls th at t h e cop i er will be out of service for more than eight (8) bus i ness hours after the ca ll has been p laced or requires off-s ite service , a loaner copie r will be provided within eight (8) business h ours. 5 . The customer's mac hi nes w ill be bro ught into the shop and completely diagnosed, r epai r ed and tested prior to ret u m ing it to the customer. 6 . If a cop ie r con t inues to expe r ience the same symptoms, a permanent like o r better replacement machine wi ll be de liver e d to the custome r at no additiona l charge . (12) Guaranteed Copier Replacement POA guarantees cop ie r rep l ace m ent if the technician fa ils to fi x a reoccurring problem after ten (10) failed attempts . In addition , POA w ou l d recommend a quarter ly meeting with POA personnel and Ci t y of Cupertino personnel to discu ss and r ev i ew benchmarks of performance on installation , billing and any failures to meet the service level agreements . If there is a machine with reoccurring problems, we w i ll run a Service History Report t o o b ta in Res p onse Time per Ca ll , Service Call Detai ls, Part s Usage and Preventative Maintenance Deta il. W e will als o ha v e a certified technician report on the functiona lity of the machine. POA may also make a replacement su gge st ion based on a "3 and 30" report , in which a machine is reque sted service upon three (3) t ime s in t hirty (30) days . If it is determined that the machine is in need of rep lacement, POA will han dle al l pic k -ups and installs for no additional charge to City of Cupe rtin o . POA handles all service ob l i g ation s i n ternal ly which allows for quick and easy t u rnaround ti m es . As soon as an order is submitted b y your representat ive , equipment w il l be prepared for i nstall and shipped that same City of Cupertino I Copier Bid I Ju n e l 't, 2018 Pacific Office Automation I Patrick Kirk I (408) 375.4944 Page 6 of 8 CITY O F a ~ PACIFIC OFFICE AUTOMATION -PROBLEM SOL V E D - CUPERTINO day . Delivery of the machine wil l take place in 1-5 bu siness days and installation will be done that day, on - site by the delivery dr iver. (13) Parts I Locations I Inventory POA maintains over 28,000 square feet of dedicated warehouse storage in the Bay Area with over $8 Million dollars ' worth of parts and eq uipment inventory ensuring that we have the necessary parts needed to service , respond and repa i r issues at a ny given time w ithout delays . We offer the largest stoc k capacity of any document imaging company in the region . The technicians and the decision makers are literally ne xt door and will provide best -in -cl a ss c u stomer se rvice and prompt response . Through consistent and substan t ia l in vestment in our i n frastructure and workforce , POA is unmatched in regards to our service/suppo r t reso urces . In an industry rippled with downsizing and mergers, POA is extremely unique in regards t o our c onstant investmen t in our service and support infrastructure. Th is infrastructure is one of the man y co m pe t itive advantages that truly set us apart from any competitor in the Bay Area . Technician Accessibility to Ma intenance Parts Our facilities carry $8 ,000,000 in pa rts to ensure our technicians can fix virtually any problem that ar ise the same day. Each technician is i ssued a n inventory of parts recomme nded by our manufactures for a ll systems the technician is respo n sib le for repa i ring typica lly carrying with them in thei r vehicles over $10 ,000 worth of parts inventory on hand . This provides our technicians the ability to solve prob lems and repair equipment on the firs t visit more frequently. In addition each technician has t he ab ility to customize their inventory to meet the needs of the customers in their territory. Technicians re p ort t he ir inventory weekly to the Weekly Parts Report . Parts are delivered on average of less than one (1) b usi n ess day as a result of our substantial inventory and refined de l ive ry process . Our technicians have numerous opt i ons for quick access to maintenance parts. • Local Warehouse : Pr i mary s u ppl y wa r ehouse i n the Bay Area . • Car Stock : Custom i nve n to ry provided to o u r service technicians based on thei r service territory (14) Contact Personnel POA currently services custome r s t hat range from busine ss, government and service enterprises ope r at i ng from a single location to ent ities tha t ha v e a centra l headquarters and carry out globa l operations throughout thousands of offices . POA 's One Contact / One Cont r act ensures that POA 's partners are provided with consistent , qualifi ed local account managers that provide efficient customer support an d problem solving abi lit ie s. Patrick Kirk will be your primary po int of contact and responsib le for managing your account a nd you r overall business re lationship wi t h Pacific Office Automation . Patrick is supported by the enti r e POA se rvi ce team and customer support t eam. M ore spec ifically , David Renteria also works with Patrick Ki r k and is the Field Sales Manager for Cuperti n o a n d t h e local su r rounding area. City of Cupertino I Copier Bid I June l 't, 2018 Pacific Office Automation I Patrick Kirk I (408) 375.4944 Page 7 of 8 Patrick Kirk Phone Number: Email: Address: Responsibil ities i nc lude: CITY O F g C U PE RT INO Account Manager 408 -375-4944 Patrick.Kirk@PacificOffice.com 2210 O'Toole Ave , Suite 200, San Jose , CA 95131 • Manages POA 's proj ect & support team for City of Cupertino • Ma i ntains customer satisfaction • Ensures proper commu nication • Ensures equipment and software implementation • Compl iance w ith all aspects and projects out lined in thi s response Patrick will be assisted in performi ng a ll work by the following individ uals : David Renteria Respons i b ili ties I nclude: Fie ld Sales Manager • Assists Patrick in day -to-day activit ies maintaining customer satisfaction ~ PACIFIC OFFICE AUTOMATION -PROBLEM SOLVED - • Inv olved with cl ients as a second line of support in case Patric k is unavailable or out of the office • Ensures Pa t rick and his team have all necessary tools to he l p client re lationsh i p Nicole Grammatica Responsib ili ties In cl ude : Branch Administrative Manager • Bi lls new orders, Manages fi nanced orders, Supports Co ntracts Marian Jurgensen Respons i bil it ies Include: Order Processor/Delivery Manager • Processes new orders & Coo rd inates deliveries of all new , demo, rental, & loaner copiers • Ma nages set-up team Carolyn Miller Responsibi li ties Inc lude : Supp l y Manager • Manages average usage per copier • Carr ies out supply orders Cory Giddings Responsib ili ties Include : Branch Manager • Oversees overall Branch Support Teams • Field rev iews of customer copiers • Addresses customer service concerns Juan Castaneda Responsibi li ties Include : Field Service Supervisor • Addresses customer service concerns • Fie ld Reviews of custome r copiers • Addresses customer service concern s City of Cupertino I Copier Bid I June l 't, 2018 Pacific Office Automation I Patrick Kirk I (408) 375.4944 Page 8 of 8 PACIFIC OFFICE AUTOMATION City of Cupertino Copier Bid NASPO California Piggyback Contract #7-15-70-26 -C O U A TS I O E CL U B - Sharp NASPO Pricing Pricing Reflects NASPO Contract #7-15-70-26 for Multifunction Copier Systems Ell CITY OF 1 CUPERTINO Model Description and Machine Compatibility MX-B455W 45 P PM B&W -Desktop BIW Document System MX-CS14 600 sheet paper feeder (Max 3 Cassettes) MX-FN32 Inner Finisher (30 sheet staple 300 sheet stack) MX-FR59U Data Security MX-FWX1L Internet Fax AR-D5133NT 15 AMP Power Filter Total (Quinlan 3) Model Description and Machine Compatibility MX-4070V 40 PPM B&W / 40 PPM Full-Color Workgroup Document Syst em MX -DE28N 550+2100 Sheet Tandem Paper Drawer MX-FN27N Inne r Finisher 50 Sheet Stapler 500 Sheet Capacity MX -PN14B 3 Hole Punch Module for FN27N AR-D5133NT 15 AMP Power Filter (3050/3550/4050/3070/3570/4070 and 2630N ) Total (Blackberry Farm) Model Description and Machine Compatibility MX-5070V 50 PPM B&W / 50 PPM Full-Color Workgroup Docume nt System MX-DE28N 550+2100 Sheet Tandem Paper Drawer MX-FN27N Inner Fini sher 50 Sheet Stapler 500 Sheet Ca pac ity AR-D5143NT 20 AMP Powe r Fil ter (5050/6050/5070/6070) Total (McClellan Ranch) Model Description and Machine Compatibility MX -5070V 50 PPM B&W / 50 PPM Full-Color Workgroup Document System MX-DE28N 550+2100 Sheet Tandem Paper Drawe r MX-FN27N In ner Finisher 50 Sheet Staple r 500 Sheet Capacity MX-FR52U Data Security Kit (Commercial Version) (3070/3570/4070/5070/607 0) AR-D5143NT 20 AMP Power Filter (5050/6050/5070/6070) Total (S enior Center -1 smaller) Model Description and Machine Compatibility MX-5070V 50 PPM B&W / 50 PPM Full-Color Workgroup Document System MX-DE28N 550+2100 Sheet Tandem Paper Drawer MX -FN27N Inner Finisher 50 Sheet Stap ler 500 Sheet Capacity MX -FR52U Data Security Kit (Commercial Version) (3070/3570/4070/5070/6070) MX-FX15 Facsimile Expansion Kit MX-PN14B -3 Hole Punch Module for FN 27N MX-TR19N Exit Tray Unit (right side) AR-D5143NT 20 AMP Power Filter (5050/6050/5070/6070) Total (Service Center and Quinlan 2) Model Description and Machine Compatibility MX -5070V 50 PPM B&W / 50 PPM Fu ll -Co lor Workgroup Document System MX-DE28N 550+2100 Sheet Tandem Paper Drawer MX-FN27N Inner Finisher 50 Sheet Stapler 500 Sheet Capacity MX-FX15 Facs imil e Expansion Kit MX-PN14B 3 Hole Punch Module for FN 27N MX -TR19N Exit Tray Unit (right side ) AR-D5143NT 20 AM P Power Filter (5050/6050/5070/6070) Total (Sports Center) Mo del Description and Machine Compatibility MX -6070V 60 PPM B&W / 60 PPM Full-Color Workgroup Document System MX-DE28N 550+2 100 Sheet Tandem Pape r Drawer MX-FN27N Inner Finisher 50 Sheet Stapler 500 Sheet Capacity MX-FR52U Data Secu rity Kit (Commercial Version ) (3070/3570/4070/5070/6070) MX-PN14B 3 Hole Punch Module for FN27N AR-D5143NT 20 AMP Power Filter (5050/6050/5070/6070) Total (Planning 2) Quantity 1 1 1 1 1 1 Quantity 1 1 1 1 1 Quantity 1 1 1 1 Quantity 1 1 1 1 1 Quantity 2 2 2 2 2 2 2 2 Quantity 1 1 1 1 1 1 1 Quantity 1 1 1 1 1 1 Pacific Office Automation 2210 O 'Too1e Avenue, Su ite 200, San Jose, CA 95131 Patrick Kirk I patrick.ki rk@pacificoffice .com I 408.375.4944 MSRP Price Discount Price Total $4,875.00 $1,057.50 $1,057 .50 $220.00 $85.50 $85.50 $1,435.00 $382 .50 $382.50 $575.00 $267.30 $267.30 $570.00 $135.00 $1 3 5 .00 $150.00 $101 .70 $101 .70 $2,029.50 MSRP Price Discount Price Total $18,425.00 $3,082 .00 $3,082.00 $2,000.00 $540.00 $540.00 $2,000.00 $427.00 $427.00 $735.00 $180.00 $180.00 $150.00 $9 1.80 $91 .80 $4,320.80 MSRP Price Discount Price Total $20,625.00 $3,352.50 $3,352.50 $2,000.00 $540 .00 $540.00 $2,000.00 $427 .00 $427.00 $175.00 $101 .70 $101.70 $4,421.20 MSRP Price Discount Price Tot al $20,625.00 $3,352.50 $3,352.50 $2,000.00 $540.00 $540.00 $2,000.00 $427.00 $427.00 $575.00 $267.30 $267.30 $175.00 $101 .70 $10 1.70 $4,688.50 MSRP Price Discount Price Total $20,625.00 $3,352.50 $6,705.00 $2 ,000.00 $540.00 $1,080.00 $2 ,000 .00 $427.00 $854.00 $575.00 $267.30 $534.60 $1,360 .00 $225.00 $450.00 $735.00 $180.00 $360.00 $160.00 $67 .50 $135.00 $175.00 $101.70 $203 .40 $10,322.00 MSRP Price Discount Price Total $20,625.00 $3,352.50 $3,352.50 $2 ,000.00 $540.00 $540.00 $2,000.00 $427.00 $427 .00 $1,360.00 $225.00 $225.00 $735.00 $180.00 $180.00 $160.00 $67.50 $67.50 $175.00 $101 .70 $101 .70 $4 ,893 .70 MSRP Price Discount Price Total $22,825.00 $3 ,982 .50 $3,982.50 $2,000.00 $540.00 $540.00 $2,000.00 $427.00 $427.00 $575.00 $267 .30 $267.30 $735.00 $180 .00 $180.00 $175.00 $101 .70 $101 .70 $5,498 .50 PACIFIC OFFICE AUTOMATION City of Cupertino Copier Bid NASPO Ca li fornia Piggyback Co ntract #7-15-70-26 -C O U RT S I OE C LU B - Model Description and Machine Compatibility MX-6070V 60 PP M B&W / 60 PPM Full-Color Workgroup Document System MX-DE27N 3 x 550 Sheet Paper Feed Desk Unit MX-FN30 3K Stacking Finisher (requires RB25N) MX-FR52U Data Security Kit (Commercial Version) (3070/3570/4070/50 70/6070) MX-LC17N 3,000 Sheet Large Capacity Tray Requires DE25N/DE26N/DE27N /D E28N (Not com patible with 60ABD or DE29) MX-PN16B 3 Hole Punch Module for FN30/31 MX-RB25N Paper Pass Unit Required with FN28/29/30/3 1 AR-05143NT 20 AMP Power Filte r (5050/6050/5070/6070) Total (City Cl erk 2) Model Description and Machi ne Co mpa ti bil ity MX-6070V 60 PPM B&W / 60 PPM Full-Color Wo rkgroup Docume nt System MX-DE2SN 550+2 100 She et Tan dem Paper Drawer MX-FN27N In ner Finisher 50 Sheet Stapler '500 Sheet Capacity MX-FR52U Data Security Kit (Commercial Version) (3070/3570/4070/5070/60 70) MX-FX15 Facsimi le Expansion Kit MX-PN14B 3 Hole Punch Module for FN 27 N MX-TR19N Exi t Tray Unit (right side) AR-05143NT 20 AMP Powe r Filte r (5050/6050/5070/6070) Total (Admln Services) Model Description and Machine Compatibility MX-6070V 60 PP M B&W / 60 PPM Full-Color Workgroup Document System MX-DE2SN 550+2 100 Sheet Ta ndem Paper Drawer MX-FN27N Inner Finisher 50 Sheet Stapler 500 Sheet Capacity MX-FR52U Data Security Kit (Commercial Ve rsion ) (3070/3570/4070/5070/6070) MX-FX15 Facsimile Expansio n Kit MX-LC17N 3,000 Sheet Large Capacity Tray Requires DE25N /DE 26N/D E27N /DE28 N (Not compatible with 60ABD or DE29) MX-PN14B 3 Hole Punch Modu le for FN27 N MX-TR19N Exi t Tray Unit (right side) AR-05143NT 20 AMP Power Fi lter (5050/6050/5070/6070) Total (City Cl erk 1) Model Description and Machine Compatibility MX-6070V 60 PPM B&W / 60 PPM Full-Color Workgroup Document System MX-DE2SN 550+2100 Sheet Tandem Paper Drawer MX-FN27N Inner Finisher 50 Sheet Stapler 500 Sheet Capacity MX-FR52U Data Security Kit (Commercial Ve rsion) (3070/3570/4070/5070/6070) MX-FX15 Facsimile Expansion Kit MX-LC17N 3,000 Sheet Large Capacity Tra y Require s DE 25N/DE2 6N/DE27N /DE28N (Not compatible wi th 60ABD or DE29) MX-PN14B 3 Hole Punch Module for FN 27N AR-05143NT 20 AMP Power Filter (5050/6050/5070/6070) Total (Quinlan 1) Model Description and Machin e Compa tibility MX-75SON 75 PPM B&W / Color -High Speed Color Document Sys tem : MX-FD10 Multi Folding Unit Requires FN 21/FN22 Not Compati ble with RB1 3 MX-FN22 100 Sheet Staple/20 Sheet Saddle Stitch Finis her ( 4,000-sheet output ca pa city ) Requires RB 12N + RB 15 MX-RB12N Paper pass unit for machi ne (req uired for MX-FN1 9, MX-FN20, MX-FN2 1 & MX-FN22) MX-RB15 Curl Correction Unit (Required with MX-FN21 and MX-F N22 configurations) MX-PN13B Punch Unit (for MX-FN21 and MX-FN22) MX-FX15 Fax Expan sio n Kit MX-FRSSU Dat a Security Ki t MX-E524ZNT 208-240V/20A Power Filter Total (Planni ng 1) Model I Descriptio n and Machine Compatibility MX-6070V 60 PP M B&W / 60 PPM Full-Color Workgroup Document System MX-DE2SN 550+2100 Sheet Tandem Pap er Drawer MX-FN29 1 K Saddle Fin isher (requires RB25N) MX-FR52U Data Security Ki t (Commercial Version) (3070/3570/4070/5070/6070) MX-FX15 Fa cs imile Expansion Kit MX-LC17N 3,000 Sheet Large Ca pacity Tray Requires DE 25N/DE26N/D E27N /DE2 8N (Not co mpatible with 60AB D or DE29) MX-PN15B 3 Hole Punch Module for FN28/29 MX-RB25N Pap er Pa ss Unit Required with FN28/29 /30/31 MX-TU16 Cen ter Exit Tray Unit (Required if Finisher not installed-Standard on 2630 N) AR-D5143NT 20 AM P Power Filter (5050/6050/5070/6070) !Total (Senior Center 2) Quantity 1 1 1 1 1 1 1 1 Qua ntity 1 1 1 1 1 1 1 1 Quantity 1 1 1 1 1 1 1 1 1 Quantity 1 1 1 1 1 1 1 1 Quantity 1 1 1 1 1 1 1 1 1 Quantity 1 1 1 1 1 1 1 1 1 1 Pacific Office Automation 2210 O'Toole Aven ue, Suite 200, San Jose, CA 95131 Patrick Kirk I patrick .kirk@pacifi coffice.com I 408.375.4944 MSRP Price Discount Price Total $22 ,825.00 $3,982.50 $3,982.50 $1,570.00 $405.00 $405.00 $3,050.00 $42 7.00 $427.00 $575.00 $267.30 $267.30 $1,570.00 $405.00 $405.00 $735.00 $180.00 $180.00 $445.00 $182.00 $182 .00 $175.00 $101.70 $101.70 $5,950.50 MSRP Price Discount Pri ce Total $22 ,825.00 $3,982.50 $3,982.50 $2,000.00 $540.00 $540.00 $2,000.00 $427.00 $427.00 $575.00 $267.30 $267.30 $1,360.00 $225.00 $225.00 $735.00 $180.00 $180.00 $160.00 $67.50 $67.50 $175.00 $101 .70 $10 1.70 $5,791 .00 MSRP Price Discount Price Total $22 ,825.00 $3,982.50 $3,982.50 $2 ,000.00 $540.00 $54 0.00 $2,000.00 $42 7.00 $42 7.00 $575.00 $267.30 $267.30 $1 ,360.00 $225.00 $225.00 $1,570.00 $405.00 $405.00 $735.00 $180.00 $180.00 $160.00 $67.50 $67.50 $175 .00 $101 .70 $101.70 $6,196.00 MSRP Price Discount Price Total $22,825.00 $3,982.50 $3,982.50 $2,000.00 $540.00 $540.00 $2,000.00 $427.00 $427.00 $575.00 $267.30 $267.30 $1,360.00 $225.00 $225.00 $1,570.00 $405.00 $405.00 $735.00 $180.00 $180.00 $175.0 0 $101 .70 $101 .70 $6,128.50 MSRP Pr ice Dis coun t Pri ce Total $34,500.00 $6 ,592 .50 $6,592.50 $15,700.00 $5,374 .00 $5,374.00 $10,720.00 $3,669.30 $3,669.30 $550.00 $223.20 $223.20 $1 ,140.00 $390.60 $390.60 $945.00 $337.50 $337.50 $1 ,360.00 $225.00 $225.00 $760.00 $322.20 $322.20 $275 .00 $137.70 $137.70 $17,272.00 MSRP Price Discount Price Total $22,825.00 $3,982.50 $3,982.50 $2,000.00 $540.00 $540.00 $950.00 $950.00 $950.00 $575.00 $267.30 $267.30 $1,360.00 $225.00 $225.00 $1,5 70.00 $405.00 $405.00 $180.00 $180.00 $180.00 $182.00 S182.00 $182.00 $36.00 $36.00 $36.00 $101.70 $101 .70 $101 .70 $6,869.50 1 $6,869.50 1 City of Cupe rtino Copier Bid PACIFIC OFFICE AUTOMATION -CDUR TS I OE CLUB - NASPO California Piggyback Contra ct #7 -15-70-26 Model I Description and Machine Compa tibility !Relay 2000 I Pitney Bowes Rela y 2000 for Quinlan 1 I Shipping T ota l I Tax Total I Oth er* Total !Total Define• ! Pha se 2 Description and Machine Compatibility MX-6070V 60 PPM B&W / 60 PPM Full-Color Wo rkg roup Doc u me nt Sys tem MX-DE2BN 550+2100 Sheet Tandem Paper Drawer MX-FN27N Inner Finisher 50 Sheet Stapler 500 Sheet Capaci ty MX-FR52U Data Security Kit (Commercial Version) (3070/3570/4070/5070/6070) MX-FX15 Facsimile Expansion Kit MX-PN14B 3 Hole Punch Module for FN27N MX-TR19N Exit Tray Unit (right sid e) AR-D5143NT 20 AMP Powe r Filter (505016050/5070/6070) Total (CAO) Quantity Quantity 1 1 1 1 1 1 1 1 Pacific Office Automation 2210 O'Toole Avenue, Suite 200, San Jos e, CA 95131 Patrick Kirk I patrick.kirk@pacificoffice.com I 408.375.4944 MSRP Price Discount Price Total $8 ,000.00 ! se.000.00 I se.000.00 I (Included) I $0.00 Cupertino sales Ta x 9% I $8 ,134 .35 Pre~tax Total I $90 ,381 .70 I $98,516 .05 MSRP Pric e Discount Pri ce Total $22,825.00 $3,982.50 $3,982.50 $2 ,000 .00 $540 .00 $540.00 $2 ,000.00 $427.00 $427.00 $575.00 $267 .30 $267.30 $1,360 .00 $225 .00 $225.00 $735.00 $180 .00 $180 .00 $160.00 $67 .50 $67.50 $175.00 $101 .70 $101 .70 $5,791.00 Sales Ta x 9% $521.19 Total Phase 2 $6,312.19 Grand Total $104,828.24 Pacific Office Automation Vendor Name: Model MX-CS14 MX-4070V MX-DE28N MX-DE28N MX-6580N MX-7580N PPI Sharp Electronics Corporation Price per Image Price per Image Color B&W 0 .0045 N/A 0 .0039 0.035 0 .0039 0.035 0 .0039 0.035 0 .0039 0.035 0.0039 0.035 B&W Average Color Average Annual Annual Meter Total Meter Total 958,132 $ 0.0039 $ $ 3,737 $ Contract and PO Total 329,068 1,287,200 0.035 11,517 $ 15,254 $9,746 Buffer 1 s 2s,ooo I based upon estimate EXHIBIT D Insurance Requirements Design Professionals & Consultants Contracts Consultant shall procure prior to commencement of Services and maintain for the duration of the contract, at its own cost and expense, the following insurance policies and coverage with companies doing business in California and acceptable to City. INSURANCE POLICIES AND MINIMUMS REQUIRED I. Commercial General Liability (CGL) for bodily injury, property damage, personal injury liability for premises operations, products and completed operations, contractual liability, and personal and advertising injury with limits no less than $2,000,000 per occurrence (ISO Fonn CG 00 01). If a general aggregate limit applies, either the general aggregate limit shall app ly separately to this project/location (ISO Fonn CG 25 03 or 25 04) or it shall be twice the required occurrencelimit. a . It shall be a requirement that any available insurance proceeds broader than or in excess of the specified minimum insurance coverage requirements and/or limits shall be made available to the Additional Insured and shall be (i) the minimum coverage/limits specified in this agreement; or (ii) the broader coverage and maximum limits of coverage of any insurance policy, whichever is greater. b. Additional Insured coverage under Consultant's policy shall be "primary and non-contributory," will not seek contribution from City's insurance/self-insurance, and shall be at least as broad as ISO Form CG 20 01 (04/13). c. The limits of insurance required may be satisfied by a combination of primary and umbrella or excess insurance, provided each policy complies with the requirements set forth in this Contract. Any umbrella or excess insurance shall contain or be endorsed to contain a provision that such coverage shall also apply on a primary and non-contributory basis for the benefit of City before the City's own insurance or self-insurance shall be called upon to protect City as a named insured. 2. Automobile Liability: ISO CA 00 01 covering any auto (including owned, hired, and non-owned autos) with limits no less than $1,000,000 per accident for bodily injury and property damage. 3. Workers' Compensation: As required by the State of California, with Statutory Limits and Employer's Liability Insurance of no less than $1,000,000 per occurrence for bodily injury or disease. D Not required. Consultant has provided written verification of no employees. 4. Professional Liability for professional acts, errors and omissions, as appropriate to Consultant's profession, with limits no less than $2,000,000 per occurrence or $2,000,000 aggregate. If written on a claims made form: a. The Retroactive Date must be shown and must be before the Effective Date of the Contract. b. Insurance must be maintained for at least five (5) years after completion of the Services. c. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the Contract Effective Date, the Consultant must purchase "extended reporting" coverage for a minimum of five (5) years after completion of the Services. OTHER INSURANCE PROVISIONS The aforement ioned insurance shall be endorsed and have all the following conditions and provisions: Exh. D-Insurance Requirements for Design Professionals & Consultants Contracts Form Updated Feb. 2018 1 Additional Insured Status The City of Cupertino, its City Council, officers , officials, employees, agents, servants and volunteers ("Additional Insureds") are to be covered as additional insureds on Consultant's CGL policy. General Liability coverage can be provided in the fonn of an endorsement to Consultant's insurance (at least as broad as ISO Fonn CG 20 10 (11/ 85) or both CG 20 10 and CG 20 37 forms, if later editions are used). Primary Coverage Coverage afforded to City/Additional Insureds shall be primary insurance. Any insurance or self-insurance maintained by City, its officers, officials, employees, or volunteers shall be excess of Consultant's insurance and shall not contribute to it. Notice of Cancellation Each insurance policy shall state that coverage shall not be canceled or allowed to expire, except with written notice to City 30 days in advance or 10 days in advance if due to non-payment of premiums. Waiver of Subrogation Consultant waives any right to subrogation against City/ Additional Insureds for recovery of damages to the extent said losses are covered by the insurance policies required herein. Specifically, the Workers' Compensation policy shall be endorsed with a waiver of subrogation in favor of City for all work performed by Consultant, its employees, agents and subconsultants . This provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. Deductibles and Self-Insured Retentions Any deductible or self-insured retention must be declared to and approved by the City. At City's option, either: the insurer must reduce or eliminate the deductible or self-insured retentions as respects the City/ Additional Insureds; or Consultant must show proof of ability to pay losses and costs related investigations, claim administration and defense expenses. The policy shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the insured or the City. Acceptability of Insurers Insurers must be licensed to do business in California with an AM. Best Rating of A-VII, or better. Verification of Coverage Consultant must furnish acceptable insurance certificates and mandatory endorsements ( or copies of the policies effecting the coverage required by this Contract), and a copy of the Declarations and Endorsement Page of the CGL policy listing all policy endorsements prior to commencement of the Contract. City retains the right to demand verification of compliance at any time duringthe Contract term. Subconsultants Consultant shall require and verify that all subconsultants maintain insurance that meet the requirements of this Contract, including naming the City as an additional insured on subconsultant's insurance policies. Higher Insurance Limits If Consultant maintains broader coverage and/or higher limits than the minimums shown above, City shall be entitled to coverage for the higher insurance limits maintained by Consultant. Adequacy of Coverage City reserves the right to modify these insurance requirements/coverage based on the nature of the risk, prior experience, insurer or other special circumstances, with not less than ninety (90) days prior written notice. Exh. D-Insurance Requirements for D esign Professionals & Consultants Contracts Form Updated Feb . 2018 2 Exhibit D ACORD® CERTIFICATE OF LIABILITY INSURANCE I DATE (MM/DD /YYYY) ~ 6/7/2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER , AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies ) must be endorsed . If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER ~~~r~CT Holly Pfister JD Fulwiler & Co. Insurance, Inc. ;.~9N,;n Evtl· (503) 293-8325 I rt~ Nol: (503)293-5418 5727 SW Macadam Ave !t1l~~ss: hpf is ter@j dfulwiler. com PO Box 69508 INSURER(S) AFFORDING COVERAGE NAIC# Portland OR 97239 INSURER A :Liberty Mutual Fire Ins Co 23035 INSURED INSURER B :Liberty Insurance Corp. 42404 Pacific Office Automation, Inc. INSURER C :Travelers Casualty Insurance 001704 14747 NW Greenbrier Pkwy INSURER D : INSURER E: Beaverton OR 97006 INSURER F : COVERAGES CERTIFICATE NUMBER:18/19 Gen Use REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN IS SU ED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN . THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS , EXCLUSIONS AND CONDITIONS OF SUCH POLICIES . LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDL SUBR POLICY EFF POLICY EXP LTR TYPE OF INSURANCE ,.,~n lv\/\J n POLIC Y NUMBER /MM/DD/YYYY\ IMM/DD NYYY \ LIMITS X COMMERCIAL GENERAL LIABILITY EACH OCCURRENC E $ 1,000,000 -D CLAIMS -M ADE w OCCUR DAMAGE TO RENTED A PREMISES /Ea occu rre nce\ $ l,D00,000 - X Terrorism Included X y TB7Z61920018057 5/17/2018 5/17/2019 MED EXP (Any one person) $ 5,000 - PERSONAL & ADV INJURY $ 1 ,000,000 - GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 ~ 0 PRO-0LOC PRODUCTS -COMP/OP AGG $ 2,000,000 POLICY JECT OTHER: Total Aggregate $ 15,000,000 AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT $ 1,000,000 /Ea accident\ - X ANY AUTO BODILY INJ URY (Per person) $ A -ALL OWNED -SCHEDULED AUTOS AUTOS X y AS2Z619200l8047 5/17/2018 5/17/2019 BODILY INJURY (Per accident) $ --NON-OWNED PROPERTY DAMAGE X HIRED AUTOS X AUTOS /Per accide nt\ $ -- $ X UMBRELLA LIAB M OCCUR EACH OCCURRENCE $ 5 ,000,000 - B EXCESS LIAB CLAIMS-MADE AGGREGATE $ 5,000,000 OED I X I RETENTION $ 10 ,0 00 TH7Z61920018077 5/17/20 18 5/17/2019 $ WORKERS COMPENSATION XI ~ffTUTE I I OTH- AND EMPLOYERS ' LIABILITY ER Y/N ANY PROPRIETOR/PARTNER/EXECUTIVE [!] N/A E.L. EACH ACCIDENT $ 1,000,000 OFFICER/M EMBER EXCLUDED? A (Mandatory In NH) y WC2Z61920018087 10/1/2017 10 /1/20 18 E.L. DISEASE -EA EMPLOYEE $ 1,000,000 If yes , describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $ 1,000,000 A Washington Stop Gap Liab TB7Z61920018057 5/17/2018 5/17/2019 Limit 1,000,000 C Professional Liability 105712268 12/1/2017 12/1/2018 Limit 3,000 ,0 00 DESCRIPTION OF OPERATIONS/ LOCATIONS/ VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached If more space Is re quired) City of Cupertino, its City Council, Boards and Commissions, Officers, Officials, Employees, Agents, Servants, Volunteers and Consultants for Certificate No TB7Z61920018057 10300 Torre Ave Cupertino, CA 95014 The insured scheduled above includes the Insured' s officers, officials, employees and volunteers. This insurance shall be primary as respects the Insured shown in the schedule above, or if excess, shall stand CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Cupertino, A Municipal THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Corporation ACCORDANCE WITH THE POLICY PROVISIONS. 10300 Torre Ave Cupertino, CA 95014 AUTHORIZED REPRESENTATIVE Holly Pfister/HOLLY Akt..t~/ _i;;i I~ .,. © 1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014/01) INS025 (201401) The ACORD name and logo are registered marks of ACORD COMMENTS~EMARKS in an unbroken chain of coverage excess of the Named Insured's scheduled underlying primary coverage. In either event, any other insurance maintained by the Insured scheduled above shall be in excess of this insurance and shall not be called upon to contribute with it. The insurance afforded by this policy shall not be canceled except after thirty days prior written notice by certified mail return receipt requested has been given to the Entity. The General Liability policy evidenced herein is Primary & Non-Contributory where required by written contract with the named insured. A Waiver of Subrogation is granted in favor of the additional insureds with respects to General Liability and Workers Compensation in accordance with the policy's provisions. Attached forms AC8407, AC8423, CG2010, CG2404 and WC000313 apply. OFREMARK COPYRIGHT 2000, AMS SERVICES INC. POLICY NUMBER: TBZ61920018057 COMMERCIAL GENERAL LIABILITY CG20100413 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED -OWNERS, LESSEES OR CONTRACTORS -SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following : COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Organization(s) Location(s) Of Covered Operations City of Cupertino , its City Council, Boards and Per written contract Commissions , Officers , Officials , Employees, Agents, Servants, Volunteers and Consultants for Certificate No TB7Z61920018057 10300 Torre Ave Cupertino , CA 95014 Information required to complete this Schedule, if not shown above, will be shown in the Declarations . A. Section II -Who Is An Insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused , in whole or in part , by: 1. Your acts or omissions; or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above . However: 1. The insurance afforded to such additional insured only applies to the extent permitted by law; and 2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured . B. With respect to the insurance afforded to these additional insureds, the following additional exclusions apply: This insurance does not apply to "bodily injury" or "property damage" occurring after : 1. All work , including materials, parts or equipment furnished in connection with such work , on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed ; or 2. That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. CG 20 10 04 13 © ISO Properties , Inc., 2012 Page 1 of 2 D C. With respect to the insurance afforded to these additional insureds, the following is added to Section Ill -Limits Of Insurance: . If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits of Insurance shown in the Declarations; whichever is less . This endorsement shall not increase the applicable Limits of Insurance shown in the Declarations. *The insured scheduled above includes the lnsured's officers, officials, employees and volunteers. This insurance shall be primary as respects the Insured shown in the schedule above, or if excess, shall stand in an unbroken chain of coverage excess of the Named lnsured's scheduled underlying primary coverage . In either event, any other insurance maintained by the Insured scheduled above shall be in excess of this insurance and shall not be called upon to contribute with it. The insurance afforded by this policy shall not be canceled except after thirty days prior written notice by certified mail return receipt requested has been given to the Entity Page 2 of 2 © ISO Properties, Inc ., 2012 CG 20 10 0413 Policy Number: AS2Z61920018047 Issued: 5/17/2016 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. DESIGNATED INSURED · NONCONTRIBUTING This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM GARAGE COVERAGE FORM MOTOR CARRIERS COVERGE FORM TRUCKERS COVERAGE FORM With respect to coverage provided by this endorsement, the provisions of the Coverage Form apply unless modified by this endorsement. This endorsement identifies person(s) or organization(s) who are "insureds" under the Who Is An Insured Provision of the Coverage Form . This endorsement does not alter coverage provided in the Coverage form. Schedule Name of Person(s) or Organizations(s): As Required by a written contract Regarding Designated Contract or Project: As Required by a written contract Each person or organization shown in the Schedule of this endorsement is an "insured" for Liability Coverage, but only to the extent that person or organization qualifies as an "insured" under the Who Is An Insured Provision contained in Section II of the Coverage Form . The following is added to the Other Insurance Condition: If you have agreed that this policy will be primary and without right of contribution from any insurance in force for an Additional Insured for liability arising out of your operations and the agreement was executed prior to the "bodily injury" or "property damage", then this insurance will be primary and we will not seek contribution from such insurance. AC 84 23 0811 © 2010 , Liberty Mutual Group of Companies . All rights reserved . Includes copyrighted material of Insurance Services Office , Inc . with its permission . Page 1 of 1 Policy Number AS2-Z61-920018-047 Issued by Liberty Mutual Fire Insurance Co. THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. AUTO ENHANCEMENT ENDORSEMENT This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM I. Newly Acquired or Formed Organizations II. Employees as Insureds Ill. Lessor -Addit ional Insured and Loss Payee IV. Supplementary Payments -Increased Limits V. Fellow Employee Coverage VI. Personal Property of Others VII. Additional Transportation Expense and Cost to Recover Stolen Auto VIII. Airbag Coverage IX. Tapes, Records and Discs Coverage X. Physical Damage Deductible -Single Deductible XI. Physical Damage Deductible -Glass XII. Physical Damage Deductible -Vehicle Tracking System X III. Duties in Event of Accident, Claim, Suit or Loss XIV. Unintentional Failure to Disclose Hazards XV. Worldwide Liability Coverage -Hired and Nonowned Autos XV I. Hired .Auto Physical Damage XV II. Auto Medical Payments Coverage Increased Limits XVIII. Drive other Car Coverage -Broadened Coverage for Designated Individuals XIX. Rental Reimbursement Coverage XX. Notice of Cancellation or Nonrenewa l XXL Loan/Lease Payoff Coverage XX II. Limited Mexico Coverage XXIII. Waiver of Subrogation I. NEWLY ACQUIRED OR FORMED ORGANIZATIONS Throughout this policy, the words you and your also refer to any organization you newly acquire or form, other than a partnership or joint venture, and over which you maintain ownership of more than 50 percent interest, provided: A. There is no similar insurance available to that organization; B. Unless you notify us to add coverage to your policy , the coverage under this provision is afforded only until: 1. The 90th day after you acquire or form the organization; or 2. The end of the policy period, whichever is earlier; and C . The coverage does not apply to an "accident" which occurred before you acquired or formed the organization. AC 84 07 0713 © 2013 Liberty Mutual Insurance . All rights reserved . Includes copyrighted material of Insurance Services Office, Inc ., with its permission. Page 1 of 11 Policy Number AS2-Z61-920018-047 Issued by Liberty Mutual Fire Insurance Co . II. EMPLOYEES AS INSUREDS Paragraph A.1. Who Is An Insured of SECTION II -LIABILITY COVERAGE is amended to add: Your "employee" is an "insured" while using with your permission a covered "auto" you do not own, hire or borrow in your business or your personal affairs . Ill. LESSOR -ADDITIONAL INSURED AND LOSS PAYEE A. Any "leased auto" will be considered an "auto" you own and not an "auto" you hire or borrow. The coverages provided under this section apply to any "leased auto" until the expiration date of this policy or until the lessor or his or her agent takes possession of the "leased auto" whichever occurs first. B. For any "leased auto" that is a covered "auto" under SECTION II -LIABILITY COVERAGE, Paragraph A.1 . Who Is An Insured provision is changed to include as an "insured" the lessor of the "leased auto". However, the lessor is an "insured" only for "bodily injury" or "property damage" result ing from the acts or omissions by: 1. You. 2. Any of your "employees" or agents; or 3. Any person, except the lessor or any "employee" or agent of the lessor, operating a "leased auto" with the permission of any of the above . C. Loss Payee Clause 1. We will pay, as interests may appear, yoL1 and the lessor of the "leased auto" for "loss" to the covered "leased auto". 2. The insurance covers the interest of the lessor of the "leased auto" unless the "loss" results from fraudulent acts or omissions on your part. 3. If we make any payment to the lessor of a "leased auto", we will obtain his or her rights against any other party . D. Cancellation 1. If we cancel the policy, we will mail notice to the lessor in accordance with the Cancellation Common Policy Condition. 2. If you cancel the policy , we w ill mail notice to the lessor. 3. Cancellation ends this agreement. E. The lessor is not liable for payment of your premiums. F. For purposes of this endorsement, the following definitions apply: "Leased auto" means an "auto" which you lease for a period of six months or longer for use in your business , including any "temporary substitute" of such "leased auto". AC 84 07 0713 © 2013 Liberty Mutual Insurance . All rights reserved. Includes copyrighted material of Insurance Services Office, Inc .. with its permission . Page 2 of 11 Policy Number AS2-Z61-92001 8-047 Issu ed by Liberty Mutual Fire Insurance Co. "Temporary substitute" means an "auto" that is furnished as a substitute for a covered "auto" when the covered "au to" is out of service because of its breakdown, repair, servicing, "loss" or destruction . IV . SUPPLEMENTARY PAYMENTS-INCREASED LIMITS Subparagraphs A.2 .a.(2) and A.2.a .(4) of SECTION II -LIABILITY COVERAGE are deleted and replaced by the following: (2) Up to $3,000 for the cost of bail bonds (including bonds for related traffic law violations) required because of an "accide nt" we cover. We do not have to furnish these bonds. (4) All reasonable expenses incurred by the "insured" at our re quest, including the actual l oss of earnings up to $5 00 a day because of time off from work. V. FELLOW EMPLOYEE COVERAGE A. Exclusion 8.5. of SECTION II -LIABILITY COVERAGE does not apply. B. For the pu rpose of Fellow Employee Coverage only , Paragraph B.5. of BUSINESS AUTO COND ITIO NS is changed as follows: This Fellow Employee Coverage is excess over any other col lectible insurance . VI. PERSONAL PROPERTY OF OTHERS Exclusion 6. in SECTION II -LIABILITY COVERAGE for a covered "a uto " is amended to add: This exclc1sion does not apply to "property damage" or "covered pollution cost or expense" involving "personal property" of your "employees" or others while such property is carried by the covered "auto". The Limit of Insurance for this coverage is $5,000 per "acci dent". Payment under this coverage does not increase the Limit of Insuranc e. For the purpose of this section of this endorsement, "personal property" is defined as any property that is not used in the individual's trade or business or held for the production or collection of income. VII. ADDITIONAL TRANSPORTATION EXPENSE AND COST TO RECOVER STOLEN AUTO A. Paragraph A.4.a . of SECTION Ill -PHYSICAL DAMAGE COVERAGE is amended as follows: The amount we will pay is increased to $50 per day and to a maximum limit of $1 ,000 . B. Paragraph A.4.a . of SECTION 111-PHYSICAL DAMAGE COVERAGE is amended to add the following: If your business is shown in the Declarations as something other than an auto dealership, we will also pay up to $1,000 for reasonable and necessary costs incurred by you to return a stolen covered "auto" from the place where it is recovered to its usual garagi ng location . VIII. AIRBAG COVERAGE Exclusion 8.3.a. in SECTION Ill -PHYSICAL DAMAGE COVERAGE is amended to add: This exclusion does not apply to the accidental discharge of an airbag . AC 84 07 0713 © 2013 Liberty Mutual Insurance. All righ ts reserved. Includes copyrighted material of Insurance Services Office , Inc ., with its permission. Page 3 of 11 Policy Number AS2-Z61-920018-047 Issu ed by Liberty Mutual Fire Insurance Co . IX. TAPES , RECORDS AND DISCS COVERAGE Exclusion B.4 .a. of SECTION Ill -PHYSICAL DAMAGE COVERAGE is deleted and replaced by the following: a. Tapes, records, discs or other similar audio, visual or data electronic devices designed for use with audio, visual or data electronic equipment except when the tapes, rec ords , discs . or other similar audio, visual o r data electronic devices: (1) Are your property or that of a family member; and (2) Are in a covered "au to " at the time of "loss". The most we will pay for "loss" is $200. No Physical Damage Coverage deductible applies to this coverage. X. PHYSICAL DAMAGE DEDUCTIBLE • SINGLE DEDUCTIBLE Paragraph D. in SECTION Ill -PHYSICAL DAMAGE COVERAGE is deleted and replaced by the following : D. Deductible For each covered "auto", our obligation to pay for, repair, return or replace damaged or stolen property will be reduced by the applicable deductible shown in the Declarations. Any Comprehensive Coverage deductible shown in the Declarations does not app ly to "loss" caused by fire or lightning. When two or more covered "autos" sustain "loss" in the same collision , the total of all the "loss " for all the involved covered "autos" will be reduced by a single deductible , which will be the largest of all the deductibles applying to all such covered "autos". XI. PHYSICAL DAMAGE DEDUCTIBLE -GLASS Paragraph D. in SECTION Ill -PHYSICAL DAMAGE COVERAGE is amended to add : No deductible applies to "loss" to glass if you elect to patch or repair it rather than replace it. XII. PHYSICAL DAMAGE DEDUCTIBLE -VEHICLE TRACl<I NG SYSTEM Paragraph D. in SECTION Ill -PHYSICAL DAMAGE COVERAGE is amended to add: Any Comprehensive Coverage Deductible shown in the Declarations will be reduced by 50% for any "loss" caused by theft if the vehicle is equipped with a vehicle tracking device such as a radio tracking device or a global positioning device and that device was the method of recovery of the vehicle . XIII. DUTIES IN EVENT OF ACCIDENT, CLAIM, SUIT OR LOSS Subparagraphs A.2.a . and A.2 .b. of SECTION IV-BUSINESS AUTO CONDITIONS are changed to : a. In the event of "accident", claim, "suit" or "loss", your insurance manager or any other person you designate must notify us as soon as reasonably possible of such "accident", claim, "suit" or "loss". Such notice must include: (1) How, when and where the "accident" or "loss" occurred; AC 84 07 0713 © 2013 Liberty Mutual Insu rance. All rights reserved . Includes copyrighted material of Insurance Services Office, Inc ., with its permission. Page 4 of 11 Policy Number AS2-Z61-920018-047 Issued by Liberty Mutual Fire Insu ra nce Co. (2) The "insured 's" name and address; and (3) To the extent possible, the names and addresses of any injured persons and witnesses. Knowledge of an "accident", claim, "suit" o r "loss" by your agent, servant or "employee" shall not be considered knowledge by you unless you, your insurance manager or any other person you designate has received notice of the "accident", claim, "suit" or "loss" from your agent. servant or "employee". b. Additionally, you and any other involved "insured" must: (1) Assume no obligation, make no payment or incur no expense without our consent, except at the "insured's" own cost. (2) Immediately send us copies of any request, demand, order, notice , summons or legal paper received concerning the claim or "suit". (3) Cooperate with us in the investigation or settlement of the claim or defense against the "suit". (4) Authorize us to obtain medical records or other pertinent information. (5) Submit to examination, at our expense, by physicians of our choice, as often as we reasonably require . XIV . UNINTENTIONAL FAILURE TO DISCLOSE HAZARDS Paragraph 8 .2. in SECTION IV -BUSINESS AUTO CONDITIONS is amended to add the following: Any unintentional failure to disclose all exposures or hazards existing as of the effective date of the Business Auto Coverage Form or at any time du r ing the policy period will not invalidate or adversely affect the coverage for such exposure or hazard. However, you must report the undisclosed exposure or hazard to us as soon as reasonably possible after its discovery XV. WORLDWIDE LIABILITY COVERAGE-HIRED AND NONOWNED AUTOS Condition B.7. in SECTION IV -BUSINESS AUTO CONDITIONS is amended to include the following : For "accidents" resulting from the use or operation of covered "autos" you do not own, the coverage territory means all parts of the world subject to the following provisions: a. If claim is made or "suit" is brought against an "insured" outside of the United States of America, its territories and possessions, Puerto Rico and Canada, we shall have the right, but not the duty to investigate, negotiate, and settle or defend such claim or "suit". If we do not exercise that right. the "insured" shall have the duty to investigate , negotiate , and settle or defend the claim or "suit" and we will reimburse the "insured" for the expenses reasonably incurred in connection with the investigation, settlement or defense. Reimbursement will be paid in the currency of the United States of America at the rate of exchange prevailing on the date of reimbursement. The "insured" shall provide us with such information we shall reasonably request r egarding such claim or "suit" and its investigation, negotiation, and settlement or defense. The "insured" shall not agree t o any settlement of the cla im or "suit" without our consent. We shall not unreasonably withhold consent. AC84070713 © 2013 Liberty Mutual Insurance. All rights reserved. Includes copyrighted material of Insurance Services Office, Inc., with its permission. Page 5 of 11 Policy Number AS2-Z61-920018-047 Issued by Liberty Mutual Fire Insurance Co. b. We are not licensed to write insurance outside of the United States of America, its territories or possessions . Puerto Rico and Canada. We will not furnish certificates of insurance or other evidence of insurance you may need for the purpose of complying with the laws of other countries relating to auto insurance. Failure to comply with the auto insurance laws of other countries may result in fines or penalties. This insurance does not apply to such fines or penalties. XVI. HIRED AUTO PHYSICAL DAMAGE If no deductibles are shown in the Declarations for Physical Damage Coverage for Hired or Borrowed Autos, the following will apply: A. We will pay for "loss" under Comprehensive and Collision coverages to a covered "auto" of the private passenger type hired without an operator for use in your business: 1. The most we will pay for coverage afforded by this endorsement is the lesser of: a. The actual cost to repair or replace such covered "auto" with other property of like kind and quality ; or b. The actual cash value of such covered "a uto" at the time of the "loss". 2. An adjustment for depreciation and physical condition will be made in determining actual cash value in the event of a total "loss". 3. If a repair or replacement results in better than like kind or quality, we will not pay for the amount of the betterment. B. For each covered "auto", our obligation to pay for. repair. return or replace the covered "auto" will be reduced by any deductible shown in the Declarations that applies to private passenger "autos" that you own . If no applicable deductible is shown in the Declarations. the deductible will be $250. If the Declarations show other deductibles for Physical Damage Coverages for Hired or Borrowed Autos, this Section XVI of this endorsement does not apply . C. Paragraph A.4.b. of SECTION Ill -PHYSICAL DAMAGE COVERAGE is replaced by : b. Loss of Use Expenses For Hired Auto Physical Damage provided by this endorsement, we will pay expenses for which an "insured" becomes legally responsible to pay for loss of use of a private passenger vehicle rented or hired without a driver, under a written rental contract or agreement. We will pay for loss of use expenses caused by: (1) Other than collision only if the Declarations indicate that Comprehensive Coverage is provided for any covered "auto"; (2) Specified Causes of Loss only if the Declarations indicate that Specified Causes of Loss Coverage is provided for any covered "auto"; or (3) Collision only if the Declarations indicate that Collision Coverage is provided for any covered "auto". AC 84 07 0713 © 2013 Liberty Mutual Insurance. All rights reserved. Includes copyrighted materia l of Insurance Services Office, Inc., with its permission. Page 6 of 11 Policy Number AS2-Z61-920018-047 Issued by Liberty Mutual Fire Insurance Co. However, the most we will pay under this coverage is $30 per day, subject to a maximum of $900. XVII. AUTO MEDICAL PAYMENTS COVERAGE -INCREASED LIMITS For any covered "loss", the Limit of Insurance for Auto Medical Payments will be double the limit shown in the Declarations if the "insured" was wearing a seat belt at the time of the "accident". This is the maximum amount we will pay for all covered medical expenses, regardless of the number of covered "autos", "insureds", premiums paid, claims made, or vehicles involved in the "accident". If no limit of insurance for Auto Medical Payments is shown on the Declarations, this paragraph Section XVII of this endorsement does not apply. · XVIII. DRIVE OTHER CAR COVERAGE -BROADENED COVERAGE FOR DESIGNATED INDIVIDUALS A. This endorsement amends only those coverages indicated with an "X" in the Drive Other Car section of the Schedule to this endorsement. B. SECTION II -LIABILITY COVERAGE is amended as follows: 1. Any "auto" you don't own, hire or borrow is a covered "auto" for Liability Coverage while being used by any individual named in the Drive Other Car section of the Schedule to this endorsement or by his or her spouse while a resident of the same household except: a. Any "auto" owned by that individual or by any member of his or her household; or b. Any "auto" used by that individual or his or her spouse while working in a business of selling , servicing , repairing or parking "autos". 2 . The following is added to Who Is An Insured: Any individual named in the Drive Other Car section of the Schedule to this endorsement and his or her spouse, while a resident of the same household, are "insureds" while using any covered "auto" described in Paragraph B.1 . of this endorsement. C. Auto Medical Payments, Uninsured Motorist, and Underinsured Motorist Coverages are amended as follows: The following is added to Who Is An Insured: Any individual named in the Drive Other Car section of the Schedule to this endorsement and his or her "family members" are "insured" while "occupying" or while a pedestrian when struck by any "auto" you don't own except: Any "auto" owned by that individual or by any "family member". D. SECTION Ill -PHYSICAL DAMAGE COVERAGE is changed as follows: Any private passenger type "auto" you don't own, hire or borrow is a cove r ed "auto " while in the care. custody or control of any individual named in the Drive Other Car section of the Schedule to this endorsement or his or her spouse while a resident of the same household except: 1. Any "auto" owned by that individual or by any member of his or her household ; or AC84070713 © 2013 Liberty Mutual Insurance . All rights reserved. Includes copyrighted material of Insurance Services Office , Inc ., with its permission . Page 7 of 11 Policy Number AS2-Z61-920018-047 Issued by Liberty Mutual Fire Insurance Co . 2. Any "auto" used by that individual or his or her spouse while working in a business of selling, servicing, repairing or parking "autos". E. For purposes of this endorsement, SECTION V-DEFINITIONS is amended to add the following: "Family member" means a person related to the individual named in the Drive Other Car section of the Schedule to this endorsement by blood, marriage or adoption who is a resident of the individual's household, including a ward or foster child. X IX . RENTAL REIMBURSEMENT COVERAGE A. For any owned covered "auto" for which Collision and Comprehensive Coverages are provided , we will pay for rental reimbursement expenses incurred by you for the rental of an "auto" because of a covered physical damage "loss" to an owned covered "auto". Such payment applies in addition to the otherwise applicable amount of physical damage coverage you have on a covered "auto". No deductibles apply to this coverage. B. We will pay only for those expenses incurred during the policy period beginning 24 hours after the "loss" and ending with the earlier of the return or repair of the covered "auto", or the exhaustion of the coverage limit. C. Our payment is limited to the lesser of the following amounts: 1. Necessary and actual expenses incurred; or 2. $30 per day with a maximum of $900 in any one period. D. This coverage does not apply: 1. While there are spare or re serve "autos" available to you for your operations; or 2. If coverage is provided by another endorsement attached to this policy. E. If a covered "loss" results from the total theft of a covered "auto" of the private passenger type, we will pay under this coverage only that amount of your rental reimbursement expenses which is not already provided for under Paragraph A.4. Coverage Extensions of SECTION Ill -PHYSICAL DAMAGE COVERAGE of the Business Auto Coverage Form or Section VII of this endorsement. XX . NOTICE OF CANCELLATION OR NONRENEWAL A. Paragraph A.2. of the COMMON POLICY CONDITIONS is changed to: 2. We may cancel or non-renew this policy by mailing written notice of cancellation or non-renewal to the Named Insured, and to any name(s) and address(es) shown in the Cancellation and Non-renewal Schedule: a. For reasons of non-payment, the greater of: (1) 10 days; or (2) The number of days specified in any other Cancellation Condition attached to this policy; or b. For reasons other than non-payment, the greater of: AC 84 07 0713 © 2013 Liberty Mutual Insurance . All rights reserved. Includes copyrighted material of Insurance Services Office, Inc ., w~h its permission. Page 8 of 11 Policy Number AS2 -Z61-92001 8 -047 Issued by Lib erty Mutual Fire Insurance Co . (1) 60 days; (2) The number of days shown in the Cancellation and Non -renewal Schedule; or (3) The number of days specified in any other Cancellation Condition attached to this policy , prior to the effective date of the cancellation or non-renewal. B. All other terms of Paragraph A. of the COMMON POLICY CONDITIONS, and any amendments thereto , remain in full force and effect. · XXL LOAN/LEASE PAYOFF COVERAGE The following is added to Paragraph C . Limit of Insurance of SECTION 111-PHYSICAL DAMAGE COVERAGE: In the event of a total "loss" to a covered "auto " of the private passenger type shown in the schedule or declarations for which Collision and Comprehens ive Coverage apply, we will pay any unpaid amount due on the lease or loan for that covered "auto", less: 1. The amount paid under the PHYSICAL DAMAGE COVERAGE SECTION of the policy; and 2 . Any : a. Overdue lease/loan payments at the time of the "loss"; b . Financial penalties imposed under a lease for excessive use, abnorma l wear and tear or high mileage; c . Security deposits not return ed by the l essor; d. Costs for extended warranties, Credit Life Insurance, Health , Accident or Disability Insurance purchased with the loan or lease; and e. Carry-over balances from previous loans or leases. This coverage is limited to a maximum of $1500 for each covered "auto ". XXII. LIMITED MEXICO COVERAGE WARNING AUTO ACCIDENTS IN MEXICO ARE SUBJECT TO THE LAWS OF MEXICO ONLY -NOT THE LAWS OF THE UNITED STATES OF AMERICA. THE REPUBLIC OF MEXICO CONSIDERS ANY AUTO ACCIDENT A CRIMINAL OFFENSE AS WELLAS ACIVIL MATTER. IN SOME CASES THE COVERAGE PROVIDED UNDER THIS ENDORSEMENT MAY NOT BE RECOGNIZED BY THE MEXICAN AUTHORITIES AND WE MAY NOT BE ALLOWED TO IMPLEMENT THIS COVERAGE AT ALL IN MEXICO. YOU SHOULD CONSIDER PURCHASING AUTO COVERAGE FROM A LICENSED MEXICAN INSURANCE COMPANY BEFORE DRIVING INTO MEXICO. THIS ENDORSEMENT DOES NOT APPLY TO ACCIDENTS OR LOSSES WHICH OCCUR BEYOND 25 MILES FROM THE BOUNDARY OF THE UNITED STATES OF AMERICA. AC 84 07 0713 © 2013 Liberty Mutual Insurance. All rights reserved . Includes copyrighted material of Insurance Services Office, Inc ., with its permission . Page 9 of 11 Policy Number AS2-Z61-920018-047 Issued by Liberty ML1tual Fire Insurance Co. A. Coverage 1. Paragraph B.7 . of SECTION IV -BUSINESS AUTO CONDITIONS is amended by the addition of the following: The coverage territory is extended to include Mexico but only if all of the following criteria are met: a. The "accidents" or "loss" occurs within 25 miles of the United States border; and b. While on a trip into Mexico for 10 days or less. 2. For coverage provided by this section of the endorsement, Paragraph B.5 . Other Insurance in SECTION IV -BUSINESS AUTO CONDITIONS is replaced by the following: The insurance provided by this endorsement will be excess over any other collectible insurance . B. Physical Damage Coverage is amended by the addition of the following : If a "loss" to a covered "auto" occurs in Mexico, we will pay for such "loss" in the United States. If the covered "auto" must be repaired in Mexico in order to be driven, we will not pay more than the actual cash value of such "loss" at the nearest United States point where the repairs can be made. C. Additional Exclusions The following additional exclusions are added: This insurance does not apply: 1. If the covered "auto" is not principally garaged and principally used in the United States. 2. To any "insLired" who is not a resident of the United States . XXIII. WAIVER OF SUBROGATION Paragraph A.5. in SECTION IV -BUSINESS AUTO CONDITIONS does not apply to any person or organization where the Named Insured has agreed, by written contract executed prior to the date of "accident", to waive rights of recovery against such person or organization . AC84070713 © 2013 Liberty Mutual Insurance. All rights reserved . Includes copyrighted material of Insurance Services Office , Inc ., with its permission. Page 10 of 11 WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule . (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us .) This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. Schedule Where required by contract or written agreement prior to loss and allowed by law. In the states of AZ, CO, ID and NM, the premium charge is 2% of the total manual premium, subject to minimum premium of $100 per policy. In the state of OR, the premium charge is 1 % of the total manual premium, subject to a minimum premium of $250 per policy. Issued by Liberty Mutual Fire Insu rance Company16586 For attachment to Policy No. WC2-Z61-920018-087 Effective Date 10-1-2017 Issued to Pacific Office Automation Inc WC 00 0313 Ed. 04/01/1984 © 1983 National Council on Compensation Insuran ce. Premium$ Page 1 of 1 POLICY NUMBER: TB2Z61920018057 Insured : Pacific Office Automation COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following : COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: Any person or organization from whom you are required by written contract or agreement to obtain this waiver of rights from us Information required to complete this Schedule, if not shown above, will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV -Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above . CG 24 04 05 09 © Insurance Services Office, Inc., 2008 Page 1 of 1 D