TC 05-04-05
Telecommunications Commission
Regular Adjourned Meeting
May 4, 2005
MINUTES
CALL TO ORDER
L.T. Guttadauro called the meeting to order at 5:34 p.m. at the Comcast Call Center at 18665
Madrone Parkway, Morgan Hill, CA 95037.
ROLL CALL
Commissioners present: Andrew Radle, Eric Klein, L.T. Guttadauro CharJon Mcintosh,
Steven Ting - joined at 5:40 p.m.
Commissioners absent: None
Staff: None
Guests: Eddie Garcia, Linda Grodt, Greg McMichael
COMMUNICA nONS
Oral: None.
Written: Commission reviewed the following written communications.
I. April 7, 2005 - Comcast monthly service report for April 2005
MISCELLANEOUS
2. Activities Calendar
Discussed the upcoming CREST awards ceremony on May 18,2005.
Discussed attendance of Gary Schultz of Multi Media Research at June meeting.
Discussed holding July meeting July 20th at 5 :30 p.m. at the Comcast loth Street facility for
tour Purposes.
Discussed canceling August regular meeting.
Eric Klein made a motion to cancel the August meeting, Charlon Mcintosh seconded the
motion and it passed unanimously.
Andrew Radle made a motion to hold the July meeting on July 20th at 5:30 p.m. at the
Comcast loth Street facility. Eric Klein seconded the motion and it passed unanimously.
3. Action Item List
Discussed Commissioners Reception and added question to action items for Rick to give an
update.
Discussed issues with Comcast High Speed Internet outages that had affected subscribers in
the City and resolutions. High speed Internet is not under the authority of the
Telecommunications Commission but Eddie Garcia provided information on the outages
and expressed willingness to respond to customer issues with the Commission in the future.
The major cause was traced to Domain Name System (DNS) problems in the mid to late
April timeframe.
Discussed Comcast monthly call report and discussed requesting removal of the Customer
Concern Summary since it always has zeroes on it. Added to Action Item list for Rick to
formally request the removal.
Discussed the Commission name change and municipal code changes pending with City
Council. No one had an update. Action item added for Rick Kitson to provide an update at
the next Commission meeting.
Steven Ting departed meeting.
NEW BUSINESS
4. Tour Comcast Call Center - Greg McMichael led tour of Comcast Call Center facility in
Morgan Hill.
ADJOURNMENT
Eric Klein made a motion to adjourn the meeting. Charlon Mcintosh seconded the motion. All
in favor. Motion passed
SUBMITTED BY: APPROVED BY:
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Linda Lagergren,~ry L.T. Guttadauro, Chairperson