CC 04-16-19 #12 2018 Community Shuttle Survey PresentationApril 16, 2019
Community Shuttle Update
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Community Shuttle Update
Shuttle Background
2018 Shuttle Survey
Proposed Shuttle Pilot
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Shuttle Background
Tri-school area congestion
2007 Memo on Shuttle
Safe Routes 2 School Efforts
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Shuttle Background
Mountain View Community Shuttle (2015)
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2018 Community Shuttle Survey
Online survey open between May 2018 – August 2018
Robust public outreach
806 Responses from community
14 questions
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2018 Community Shuttle Survey
Online survey open between May 2018 – August 2018
Robust public outreach
806 Responses from community
73% residents
8% employees
5% De Anza students
16% live + work in Cupertino
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2018 Community Shuttle Survey
83% rarely/never use VTA
79% want Caltrain connection
76% fast travel times + short wait times
77% envision walking to a shuttle
86% primarily use a car
69% would use a shuttle service
Survey Summary
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2018 Community Shuttle Survey
Popular Destinations:
Caltrain
Library/Civic Center
Main Street Cupertino/Vallco
De Anza College
Stevens Creek/De Anza Blvds
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Shuttle Pilot Program
Community Feedback:
Fast & efficient
commuter-oriented
Door-to-door for seniors
Accessible by walking
Survey Takeaways
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Shuttle Pilot Program
Fixed-route shuttle unlikely to meet community expectations:
Long trips
Indirect routes
Duplicate VTA services
Informal Proposals
Survey was short and to the point.
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2018 Community Shuttle Survey
Destination Map
This map should be updated
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Shuttle Pilot Program
Pilot Program Proposal
18-Month On-Demand Shuttle
Powered by Via, industry leader
No fixed routes, corner-to-corner +
door-to-door for disabled
1-800-CUP-RIDE
Survey was short and to the point.
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Shuttle Pilot Program
About the Mercedes Metris
6 Passenger Vans
Safety Features:
Crosswind Assist/ESP
Front/side/window Airbags
Back-up Camera
Bicycle Racks
Wheelchair Accessible
Survey was short and to the point.
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Shuttle Pilot Program
How Does it Work?
Survey was short and to the point.
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Shuttle Pilot Program
When & Where Can You Ride
Proposed Hours:
Monday – Friday
6am – 8pm
Saturdays
9am – 5pm
Average Estimated Arrival Time: 15-16 min
Survey was short and to the point.
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Shuttle Pilot Program
Fare & Fare Structure
$0 - $3.50 per trip
$15 Weekly Pass
$1.75 for seniors & disabled
Payment: Credit card + PayPal
Survey was short and to the point.
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Shuttle Pilot Program
Who Can Ride?
Anyone ages 14 +
14-18 w/adult consent
13 & under w/adult
Must be in service area
Age and state law
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Shuttle Pilot Program
A Turn-key Service
Vehicles
24/7 Customer Service / App & phone
Hiring & Training of Drivers
Program Management
Marketing, payments, etc.
Monthly payments.
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Shuttle Pilot Program
Drivers & Rider Safety
Driver background checks
Approved driver pool
24/7 Customer Service
Real time vehicle monitoring
Riders get to know drivers
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Shuttle Pilot Program
18-Month Estimated Cost of Program
Farebox No Farebox
8 Vans: $1.7M $1.9M
10 Vans: $2.1M $2.2M
12 Vans: $2.4M $2.6M
Survey was short and to the point.
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Shuttle Pilot Program
Next Steps
Receive comment from Council
2019/2020 Budget Process
Contracting Process
Survey was short and to the point.
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April 16, 2019
Community Shuttle Update
https://www.youtube.com/watch?v=frwT1D8QTeI
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Shuttle Pilot Program
Fare Cost Chart
Total Implied Farebox ($ in ‘000s)
Survey was short and to the point.
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Shuttle Pilot Program
Fare Cost Chart
Costs Net of Farebox ($ in ‘000s)
Survey was short and to the point.
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Shuttle Pilot Program
VTA Transit Serving Cupertino
Survey was short and to the point.
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Shuttle Pilot Program
Survey was short and to the point.
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Shuttle Pilot Program
Survey was short and to the point.
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Shuttle Pilot Program
National Transit Trends:
15% decrease in bus ridership
8% increase in rail ridership
Transit riders spend 1/3 of commute waiting for transit… 150 hours per year
Survey was short and to the point.
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Shuttle Pilot Program
Data Led Transportation Decisions
Transportation Dashboard
VMT/GHG Reductions
Utilization rate/KPR
Travel Patterns
Anonymized Data reported to City
Survey was short and to the point.
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Shuttle Pilot Program
Mountain View Shuttle Info
Approximately $2M per year
50 stops
Operates from 10am – 6pm
Loops around the City
Service every 30 minutes
Survey was short and to the point.
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