TC 12-07-05
Technology, Information & Communications Commission
Regular Meeting
December 7, 2005
MINUTES
CALL TO ORDER
L.T. Guttadauro called the meeting to order at 7:00 p.m.
ROLL CALL
Commissioners present: Andrew Radle, L.T. Guttadauro, Steven Ting
Commissioners absent: Eric Klein
Staff: Rick Kitson, Linda Lagergren
Guests: Andrea Dorry
COMMUNICA nONS
Oral: None
Written: Commission reviewed the following written communications.
I. October 13, 2005 - Comcast letter and monthly service report for September 2005
The Commission was concerned that in August there was a larger volume of calls to
Comcast and they did a better job of answering them then in September, in which the
volume was down and the response time was longer.
2. November 22, 2005 - Comcast letter re: January 1, 2006 price changes -- The
Commission commented that there is a big discussion in the community regarding price
adjustments for analog and digital service levels. As of March of 1999, no one regulates
cable prices except Congress. The Commission requested that this type of information be on
the City website.
UNFINISHED BUSINESS
3. E-Services Update - Eric Klein will send the revised mission statement and objectives to
the Commissioners, so they are prepared to vote at the next meeting.
Rick Kitson reported that the webmaster, Nidhi Mathur would be attending the next
meeting. He also stated that e-services are going forward. It is a priority for the City
Manager. Several tracks are being pursued. The Admin Services Director, Carol Atwood, is
working on an integrated plan. After reviewing the plan, Rick and Nidhi have found the
plan to be significantly outdated in several areas. The last two years we have made a lot of
progress in specific service areas, where they are not reflected in that document. One thing
that is specifically missing is the work the Commission did at the previous commission
meeting. It is a business portal, there is really no customer focus at all. It is all about
organizational informational infrastructure. We are looking forward to putting that
sensibility into this document. For the City Manager, it's not the plan, it's the results.
At the next commission meeting the webmaster will go through with the Commission and
compare what is on the list as to what we already have. We probably will be able to mark
off quite a few including customer response management system and e-notification. We are
in an intermediary stage for forms. We've put a lot of forms on-line but they are not
automated. Our H.R. department has been able to contract with a service whereby they are
able to plug in a robust H.R. functionality. The big question right now is, what will we use
as the financial backbone type software or database.
The Commission will get an update from the webmaster at the next meeting.
L.T. Guttadauro suggested that we look at Texas Instruments website as a model. It is state
of the art. Andy Radle said Seattle was one to look at. Radle also suggested we put real
people in front of it in terms of screen mockups to see how people think they should find
these things on the website.
It was suggested that heavy traffic pages be more up front to minimize the number of clicks
a person has to make to get to an activity. It was also suggested one should be able to fill
out the Commission application and submit it online. It's a good first step.
4. Report on Scene articles - This item will be continued to next meeting.
5. Report on Public Forum - This item will be continued to next meeting.
NEW BUSINESS
The commission discussed that Cupertino has a city-wide broadband network through Metro-Fi for
a charge of $19.95 per month. Metro-Fi announced that beginning in December Sunnyvale has the
first free citywide wi-fi coverage in the country. Metro-Fi called to inform the City that Cupertino
would be getting free, ad-supported citywide coverage beginning in January.
Reports from:
6. City of Cupertino - Kitson reviewed Comcast's monthly report.
7. Com cast - No report
MISCELLANEOUS
8. Activities Calendar The Commission reviewed the activities calendar and Linda
Lagergren will prepare the 2006 calendar for the next meeting.
9. Action Item List - The Commission reviewed the action items, deleted the completed
items and added the following three additional items:
a. Invite Metro-Fi to a meeting
b. Provide input for questions in the upcoming city-wide survey
c. Review latest attorney letter to Com cast regarding services.
ADJOURNMENT
L.T. Guttadauro made a motion to adjourn the meeting at 9:00 p.m. Steve Ting seconded the
motion. All in favor. Motion passed
SUBMITTED BY:
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APPROVED BY:
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L.T. Guttadauro, Chairperson