21-072 Amendment #3 dated 6-5-23 to Avocette AgreementChristopher D. Jensen
City Manager
Jun 5, 2023
Jun 5, 2023
Deliver to:
City of Cupertino
Attn: Nidhi Mathur
Phone: (408) 777-3377
E-mail: nidhim@cupertino.org
Response Contact:
Iain Cavanagh
Avocette Technologies Inc.
Phone: (604) 256-9070
E-mail: iain.cavanagh@avocette.com
2nd Floor – 422 Sixth Street, New Westminster, BC V3L 3B2
(604) 395-6000
(604) 395-6004
1-866-285-8885
GST # 889977195-RT0001
Head Office:
Phone:
Fax:
Toll Free:
City of Cupertino
ServicePlus++
Operational Support Services Contract for Accela Automation
ServicePlus++ Support Services Agreement
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Service + Vendor Services Agreement
Between Avocette Technologies Inc. (the
VENDOR)
at the following address:
2nd Floor – 422 Sixth Street
New Westminster, BC
V3L 3B2
Phone: 604 395 6000
Phone Toll Free: 1 866 285 8885
City of Cupertino
(the CLIENT)
at the following address:
Cupertino City Hall
10300 Torre Avenue
Cupertino CA 95014-3202
Phone: (408) 777-3377
CLIENT AND THE VENDOR AGREE TO THE TERMS OF THIS DOCUMENT AND IN THE SCHEDULE
OUTLINE BELOW.
SCHEDULE A – SERVICES: (As Per Attached Schedule A.)
ServicePLUS++ AS AND WHEN - Provide support and consulting services in support of the Client’s Accela
Automation system,
FY 24 - From: July 1, 2023 To and including: June 30, 2024
Budget: Not to exceed $50,000
FY25 - From: July 1, 2024 To and including: June 30, 2025
Budget: Not to exceed $50,000
FY26 - From: July 1, 2025 To and including: June 30, 2026
Budget: Not to exceed $50,000
SCHEDULE B – PROJECTS: (As Per Attached Schedule B.)
Licensing Implementation Statement of Work.
From: April 1, 2023 To and including: June 30, 2023
Budget: Not to exceed $50,000
CONTINGENCY
From: April 1, 2023 To and including: June 30, 2026
Budget: Not to exceed $20,000
There is a 20% contingency ($20,000) available in this contract. Both Avocette and the City of Cupertino agree
there may be unforeseen challenges that can affect the budget and that adjustments may need to be made.
Avocette will monitor progress against requested work and report budget burn monthly. The City of Cupertino and
Avocette agree that the if the contingency funds are required, Avocette will prepare and present a proposal for the
contingency funds based on a revised estimate to complete mutually agreed upon deliverables.
READ TERMS ON THE FOLLOWING PAGES
EXHIBITS B2 & C2
ServicePlus++ Support Services Agreement
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TERMS OF CONTRACT
VENDOR’S OBLIGATIONS
1. The VENDOR will:
a) notwithstanding the date of execution and delivery of this agreement, provide the services (The “Services”) during
the term (The “Term”) at the contract price established in Schedule “A” in accordance with this agreement;
b) supply all labour resources necessary to provide the Service outlined in Schedule “A”;
c) upon request of CLIENT, fully inform CLIENT of the work done by the VENDOR nominee in connection with the
provision of the Services and permit CLIENT at all reasonable times to inspect, review and copy all accounting
records, findings, data, specifications, drawings, working papers, reports, documents and material (collectively
called the “Material) whether complete or otherwise that have been produced received or acquired by the VENDOR
nominee as a result of this agreement;
d) ensure that the VENDOR complies with the CLIENT’s request that all time spent must be detailed in the
ServicePLUS++ IT Service Management System along with a descriptor of the work carried out on a daily basis;
e) comply with all applicable municipal, provincial/State and federal laws;
f) at all times maintain a standard of care, skill and diligence in performance of the Services exercised and observed
by persons engaged in the provision of services similar to the Services;
g) at all times treat as confidential all information or material supplied to or obtained by the VENDOR and its nominees
as a result of this agreement and will not permit the publication, release or disclosure of the same without the prior
written consent of CLIENT;
h) be an independent Contractor and not be the servant, employee or agent of CLIENT
i) ensure that all persons employed by it in connection with the provision of the Services are competent to perform
them, adequately trained, fully instructed and supervised;
j) ensure that all personnel hired by the VENDOR to provide the Services will be the employees or subcontractors
of the VENDOR and not of CLIENT.
CLIENT OBLIGATIONS
2. CLIENT will:
a) make available to the VENDOR all available information considered by CLIENT to be pertinent to the Services;
b) make available to the VENDOR such staff and subject matter experts for consultation as required to ensure the
VENDOR can meet their obligation to the CLIENT;
c) ensure that the Client Point-of-Contact is available to review and approve the completion of incident resolution in
a timely manner;
d) ensure that the Client Contract Manager is available to approve such Service Requests as may be necessary for
the VENDOR to fulfill its obligations under the contract;
e) ensure that staff are available to review and approve Service Requests in a timely manner;
THE CONTRACT PRICE and PAYMENT TERMS
3. Contract Price and Payment Terms
a)Subject to the terms of this agreement the VENDOR will invoice the CLIENT for approved services as outlined in
Schedule “A”. Fees will be calculated on the “Additional Hourly Service Request rate” on an hourly basis as outlined
in Schedule “A”;
b)The VENDOR will submit written statements of account to CLIENT commencing no sooner than the date set out
in Schedule “A” as the “Billing Date” and thereafter as Specified in Schedule “A”;
ServicePlus++ Support Services Agreement
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c)All pricing is in the currency of the CLIENT;
d)Preapproved expenses for travel and living if required will be invoiced at cost;
e)All invoices are payable net 30 days.
TERMINATION
4. In the event of a substantial failure of a party to comply with the provisions of this agreement, it may be terminated
by the other party on ten (10) days written notice.
5. CLIENT may, in its sole discretion, terminate this agreement on 10 days written notice and the payment of funds
required to be made pursuant to Section 8, will discharge CLIENT of all its liability to the VENDOR under this
agreement.
6. Where this agreement is terminated before 100% completion of the Services, CLIENT will, subject to Section 7,
pay to the VENDOR that portion of the Contract Price which is equal to the portion of the Services completed.
NON HIRE
7. The CLIENT agrees that during the term of this Agreement, and for the non-solicitation period of six months
thereafter, shall not, without the prior written consent of VENDOR, induce or attempt to influence, directly or
indirectly, an employee or subcontractor of VENDOR to leave the employ of VENDOR;
GENERAL
8. This agreement will be governed and construed in accordance with the laws of the Province of British Columbia.
9. Time will be of the essence of this agreement.
10. Any notice required to be given hereunder will be delivered by hand or mailed by prepaid registered mail to the
address on this agreement or at such other address as either party may from time to time designate by notice in
writing to the other, and any such notice mailed will be deemed to be received 48 hours after mailing.
11. This agreement will be binding upon CLIENT and its assigns and the VENDOR, its successors and permitted
assigns.
12. A waiver of any provision or breach by the VENDOR of this agreement will be effective only if it is in writing and
signed by CLIENT and will not be deemed to be a waiver of any subsequent breach of the same or any other
provision of this agreement.
13. All materials provided to the VENDOR are to be treated confidentially.
14. The copyright for independent work produced prior to the start of this project and brought into this project remains
exclusively the copyright of the producing party, all other copyright in the Material will belong to CLIENT.
15. The Schedules form an integral part of this agreement.
16. No amendment or modification to this agreement will become effective unless the same will have been reduced to
writing and duly executed by the parties hereto.
17. This agreement, and any amendment made pursuant to Section 18, constitute the entire agreement between the
parties.
18. Sections 1(b), (c), and (e) of this Agreement will notwithstanding the expiration or earlier determination of the Term,
remain and continue in full force and effect.
ServicePlus++ Support Services Agreement
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SIGNATURES
Avocette Technologies Inc. City of Cupertino
Name: Name:
Signed: Signed:
Title: Title:
Date: Date:
Iain Cavanagh
VP, Public Sector
2023/05/02
Pamela Wu
City Manager
Jun 5, 2023
ServicePlus++ Support Services Agreement
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Schedule “A” – “As and When”
ServicePlus++ level of Service selected: AS AND WHEN
Hourly Service Requests rate:
FY24: $130/Hour
FY25: $133.90/Hour
FY26: $137.90/hour
1 ServicePlus++™ AS AND WHEN Service
Avocette’s ServicePlus++ AS AND WHEN service provides defined on-going support services aimed at
maintaining a stable Accela environment.
ServicePlus++ AS AND WHEN Service Desk hours: 9:00 – 17:00 PST Monday to Friday exclusive of
Statutory Holidays
1.1 Service Levels
The following service levels are included with ServicePlus++ AS AND WHEN service in order to achieve
the level of support required for CLIENT’s Accela environment.
Service levels are divided into five priority levels and are monitored and measured against the service
level commitment as shown below. Avocette uses the following definitions to measure service levels:
Acknowledge Request is an email from an Avocette representative that confirms that the
request has been received and a ticket number has been assigned in our service request
management system (defined in section 2.1);
Incident Resolution Time is the time from when the incident is reported to the time a work
around or temporary solution has been implemented to address the specific incident;
Incident Closure is the time from when the incident was reported to the time to hand over for
production deployment with a permanent correction for the incident. If the incident closure
requires an Accela fix, the Incident Closure times will not apply and will require direct
participation of Accela which Avocette will assist with.
EXHIBIT A2
ServicePlus++ Support Services Agreement
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ServicePlus++ ™ AS AND WHEN service levels
Priority Definition
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Priority 1 Service Disruption for major
applications/systems and/or has major
impact on business operations and/or
impacts external customers
Guideline – has significant business impact.
Exclusive of CLIENT network or system
issues not covered.
Exclusive of external disaster or disruption.
< 1 Hour
Phone call
Acknowledgement is
required
< 4 Hours
Phone call to
Accela
Customer
Support
Center every
60 minutes
with updates
(if required)
< 3 Business
days
Priority 2 Partial service disruption for major
application/system and/or service
disruption for minor system and/or has
moderate impact on business operations
Guideline – affects business operation for at
least one department.
< 2 Hour
< 4 Hours < 5 Business
days
Priority 3 Minor service disruption impacting 1-2 users
significantly and/or has minimal impact on
business operations. Does not affect service
delivery to external clients.
Service Request may be raised for incident
remediation and resolution (refer section
2.1 for Service Request process).
< 1 Business day
Priority 4 Minor Service disruption with insignificant
or no impact on business operations
Workaround available
Guideline – Affects < 5people
Service Request may be raised for incident
remediation and resolution (refer section
2.1 for Service Request process).
< 1 Business day
ServicePlus++ Support Services Agreement
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Priority Definition
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Priority 5 Causes no service disruption with no impact
on business operations and does impact
service deliver to clients. Additional work
needed to perform some functions.
Service Request may be raised for incident
remediation and resolution (refer section
2.1 for Service Request process).
< 5 Business days
Priority 3, 4 and 5 Service Levels are dependant on Avocette resource availability.
The following are required in order for Avocette to meet the above service levels:
CLIENT will provide all required subscription, software and/or hardware licenses required to
support the application.
The support team will not be on-site at CLIENT’s location and Avocette’s support team will be
able to access the CLIENT network remotely using an SSTP VPN connection to access the
necessary application environments.
1.2 Service Level Reporting (optional for As and When)
Service level reporting is a key means of communication between CLIENT and Avocette. It is a forum to
discuss the performance with respect to service levels, the accomplishments and challenges, and to
have open honest dialog about the service delivery and relationship. It also allows potential risks to be
discussed and addressed proactively. Service level reporting is provided through the Avocette service
manager and as agreed to by the CLIENT. Service level meetings are recommended to review the report
and to have dialog around the service delivery and support relationship.
1.2.1 Service Level Meetings
The following service level meetings are optional under AS AND WHEN service but Avocette
recommends that they be conducted:
Weekly Prioritization meeting to review and rank incidents in priority.
Monthly Planning meeting to assess service request planning, status, priority and actions.
Annual Service Delivery review meeting to review the previous year and determine what
adjustments are required for the next year.
ServicePlus++ Support Services Agreement
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Attendees will include at least:
Avocette Service Delivery Manager
CLIENT Contract Manager
Note: Actual time spent conducting and documenting service level meetings will be charged at
the contract rate.
Note: Avocette Weekly, Monthly, Quarterly and Annual meetings will occur via conference
call unless otherwise requested.
1.2.2 Service Level Report
The service level report is prepared weekly and monthly and will include the following information:
An itemized list of all active requests/incidents annotated by Avocette ticket number in the
current month and previous month.
Hourly usage for each ticket in the current month, the previous month and overall.
The status of each ticket as of the end of the period as well as any information that will assist
both CLIENT and VENDOR in resolving the ticket.
Service Delivery
Service delivery is oriented around two specific processes:
1) Incident Management
a. The handling of Break Fix situations. In CLIENT terminology this is the ‘support’ type of
requests that involve software fixes.
b. In the event of a Priority 1 or 2 incident, Avocette resources will be required to attend
the Incident Report Meeting that will be scheduled by CLIENT within 48 hours of the
incident.
2) Service Request Management
a. The handling of any request that is not expected to result in a software fix. This includes
Maintenance, Enhancement and Operational (non-software related) requests. See
section 5 for a list of optional services available.
The following sections will outline all the elements involved in Service Delivery and also walk through
the expected workflow for both Incident Management and Request Management.
1.3 Service Request Management
Avocette uses a Service Management system to record and track all incidents and service requests
under this contract. Once submitted, service request management application is used to support
incidents and requests, assign tasks to internal team members and track time spent on specific requests.
The features offered are:
ServicePlus++ Support Services Agreement
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Application Change Management by logging and tracking requests, bugs, and enhancements by
application and client
Automatic email notifications within Avocette Systems for: new incidents; closed incidents;
Escalations; Priority changes; Remediation, Resolution or Recovery; and Task Assignments
Cross-referencing of incident reports
Time recording for activities and reporting on effort
Root Cause capture
Control of user access to ensure security and privacy
The service request management application is configured for each client and can be modified to
accommodate business related requirements for reporting. CLIENT will be defined along with the
details necessary to provide the reporting and incident management required to meet CLIENT Service
Level reporting needs.
1.4 Incident Management
The incident management process occurs when CLIENT has a request to fix a production problem with
your Accela environment.
The goal of incident management is to:
Maintain service level objectives; and
Return to the normal service level as soon as possible with the smallest impact on the business
and user.
The process is triggered when the authorized CLIENT individual or group makes the request through:
Entry into the Cherwell Service Request Management System
E-mail to Avocette (for non-emergency items only)
Phone call to Avocette (for emergency and high priority issues, phone is mandatory)
1.4.1 Incident Management Process
The following describes how Avocette will respond to an incident request. This process can be reviewed
and adjusted if necessary to meet CLIENT’s specific needs. As noted previously, some incident may
require an Accela fix and in those cases Avocette will support the reporting and communication with
Accela.
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Avocette Application Management
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1.1
Request Support
1.2
Acknowledge
Request
1.3
Create Incident
Receive
Acknowledge-
ment
Update
Request
1.5
Resolve issue
within SLA
1.4
Assign Team
Resources
1.7
Recover
Application
1.6b
Approve Closure
Phone/Email
Priority 1 or 2?Warm HandoffYes
No
Email/Phone Acknowledgement
Application
Recovered?
Yes
No
1.6a
Request Closure
Figure 1: Procedure for Incident Management.
Task # Task Actor(s)
1.1 The CLIENT point-of-contact or Customer Service Center contacts the Avocette Service
Desk via toll-free telephone number or email address.
CLIENT
application point-
of-contact
1.2 All contacts are acknowledged upon receipt. Acknowledgement can be through email or
by phone. In the event an incident is submitted which in the judgement of the service
desk should be a level 1 or 2 incident the service desk will acknowledge by phone and
recommend an upgrade of the incident priority.
Avocette Service
Desk
1.3 Avocette Service Desk creates a ticket for the request, assigning the request to
Avocette’s primary support person and Service Delivery Manager.
Automatic email notifications are generated and sent to the Avocette Service Manager.
Avocette Service
Desk
1.4 If the request is a priority 1 or 2, the Avocette Service Desk speaks to the support
resource and Service Delivery Manager directly to ensure the request is received in a
timely manner (i.e., warm handover). CLIENT and Avocette’s managers are informed of
priority 1 and priority 2 requests.
The Service Delivery Manager liaises with the primary resource to coordinate a solution,
and may approach service manager to assign additional support team resources to
recover and resolve the issue.
Avocette
Support Team
1.5 The support team works to recover the issue within the service levels. This may involve
working directly with CLIENT staff to provide access to data, database logs,
performance data, etc., in order to resolve the incident.
The support team promotes the fix to the CLIENT environment and completes the
necessary requests to migrate to production.
Avocette
Support Team
1.6a If resolution of the issue provides recovery of the application, the Service Delivery
Manager will seek approval from CLIENT to close the request.
CLIENT point-of-
contact
ServicePlus++ Support Services Agreement
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Task # Task Actor(s)
1.7 If resolution of the issue does not also provide recovery of the application, the support
team will work to complete the long-term solution to the issue.
Avocette
Application
Support Team
1.6b Avocette obtains approval from the CLIENT point-of-contact to close the request. The
incident is only considered closed once it is successfully deployed to production and
verified as being resolved by the CLIENT point-of-contact.
CLIENT point-of-
contact
1.5 Request Management
Avocette’s request management services support the management of service requests. This includes
requests for maintenance, enhancements or other operational (non-software) requests. The goal of
Request Management is to keep track of all requests, allow prioritization of the requests, track time
spent, and report on the status of each request. Service request may be raised to address all Priority 3, 4
and 5 incident remediation and resolutions.
1.5.1 Request Management Process
The following describes how Avocette will respond to a service request.
Figure 2: Procedure for Maintenance, Enhancement and Operational Requests
Task # Task Actor(s)
1.1 The CLIENT point-of-contact creates the initial service request by documenting
the specific request and sending this to the Avocette’s Service Desk by sending
an email. A template is used to document the Service Request.
This will be logged if not already initiated as a service request and assigned to
the service delivery manager to assess.
CLIENT
application
point-of-
contact
1.2 The Service Delivery Manager will coordinate the team to assess the Service
Request, complete the request with impacts and estimates, and return the
Avocette
Support Team
ServicePlus++ Support Services Agreement
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Task # Task Actor(s)
service request to CLIENT for approval. The development of the service request
may involve collaboration between CLIENT and Avocette to ensure the
requirements are understood and impacts accurately accounted for.
CLIENT will review and approve the Service Request. CLIENT
1.3 The service delivery manager will then schedule the work to be completed
based on the agreed timeline expectations in the service request.
Avocette
Support Team
1.4 The service request is executed and the deliverables provided to CLIENT. Avocette
Support Team
1.5 CLIENT will review the deliverables and complete any necessary user
acceptance testing before giving the approval to proceed to production or
accept the deliverable.
CLIENT
Service Requests must be approved and signed by the CLIENT Contract Manager and Avocette’s Client
Manager before any work proceeds.
1.6 Approach to Maintain Service Levels
Avocette will assign qualified and cross trained resources to the support of the Supported Application
Components. The support team will include a primary and backup resource fully trained in the
application as well as the support procedures necessary to adhere to CLIENT standards. The Service
Delivery Manager will ensure that the backup resource is ready in the event that the primary resource is
unavailable for any reason. The primary goal is to ensure that service levels are maintained regardless
of the individual schedules of the support team.
In addition, the Avocette Service Desk is provided with primary and backup resource contact
information and will be kept informed when the primary resource is unavailable.
Cross training of the backup resources will be provided as part of initial transition to support and will
occur annually thereafter as a refresher.
Avocette will maintain a repository for information, materials and details pertaining to support of the
Supported Application Components (Knowledge Management). This will also include details on the
specific CLIENT policies and procedures that will apply to this support service.
The Service Delivery Manager will ensure that there is adequate coverage during any absences or
traditional vacation periods (Christmas Holidays) and will also communicate any upcoming absences to
CLIENT during the service level report meetings.
In the event of a disaster in the Avocette Offices, CLIENT will be notified immediately, provided direct
contact phone numbers for the support team, and support resources will work from home.
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1.7 Facilities and Equipment Requirements
CLIENT is not required to provide any permanent desk or office space. However, Avocette may require
access to a drop in station at CLIENT from time to time during onsite visits. Avocette resources will
require remote access into the CLIENT environment using a secure VPN or similar connection.
Support Team
Avocette’s support team is comprised of the following roles and provides on-going operation support for
CLIENT’s Accela environment as follows:
Role Role Description
CLIENT Contract Manager/Point of Contact The CLIENT will assign a CLIENT Contract Manager/Point of
Contact to be the primary contact for the Avocette Service
Delivery Manager. (Note that other roles may be assigned as
required)The CLIENT Contract manager/Point of Contact will:
1. Facilitate communications between Avocette and the
CLIENT to clarify incident/service request particulars (as
needed)
2. Facilitate communications between Avocette and other
CLIENT departments or technical areas in order to
diagnose and resolve the request
3. Arrange for User Acceptance Testing as required
4. Provide priorities and guidance to the Avocette support
team for outstanding issues
5. Complete resolution details in the support tracking
system and closing the ticket
6. Attend monthly service level meetings
7. The following additional responsibilities are primarily
related to Service Request Management:
8. Facilitate Authorization of work to proceed.
9. Manage communication with other application
stakeholders on implementation or significant changes
10. Facilitate approval of requirements and functional
specifications
Avocette Service Desk Support Analyst Avocette’s Service Desk is staffed with Service Desk Support
Analysts who are responsible for receiving and acting upon
incidents reported by ServicePlus++ clients.
The Avocette Service Desk Support Analyst:
1. Responds to incidents from ServicePlus++ clients
submitted by email or phone.
2. Provides basic user support as required such as password
resets and other user support issues.
3. Based on the priority of the incident takes appropriate
action to respond to the incident by performing a warm
handoff.
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4. Provides regular updates for high priority incidents.
Avocette Account Manager An Avocette Account Manager is assigned to each
ServicePlus++ client and will be the person responsible for
ensuring Avocette meets its commitments under this
contract. The Client Account Manager is also responsible for
approving service requests on behalf of Avocette.
The Avocette Account Manager will:
1. Be responsible for Avocette’s commitments under the
contract.
2. Be available when necessary to meet with the client to
address issues and concerns.
3. Approve Service Requests in a timely manner.
Service Delivery Manager A Service Delivery Manager is assigned to each ServicePlus++
client and will be the primary contact for managing incident
resolution and service requests. Avocette always assigns a
backup Service Delivery Manager, typically the Subject
Matter Expert, to each account so that service disruptions
are avoided in the case of the primary service delivery
manager not being available.
The Service Delivery Manager will:
1. Be responsible for ensuring service levels are met for all
reporting incidents and communicating status of incident
resolution processes to stakeholders
2. Manage the delivery team and ensures support coverage
is in place to meet or exceed all service levels
3. Ensure proper communication to CLIENT regarding
release scope and expected delivery schedule and status
during the implementation process
4. Provide estimates for Service Requests and work with
the CLIENT Contract Manager to set priorities
5. Work with the CLIENT Contract Manager to develop
release plans for Service Requests
6. Ensure all required authorizations have been provided
prior to initiating work or conducting migrations
7. Be responsible for adjusting the release processes if
necessary in order to improve quality, reliability,
timeliness or overall customer satisfaction with the
releases and documenting the revised processes
8. Ensure decisions, priorities and action items are properly
documented and communicated to the team members
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9. Work with the CLIENT Contract Manager and the
Avocette Support Team to prioritize incident resolution
and closure
10. Conduct regular team meetings involving release scope,
scheduling and status
11. Reports regularly to the Avocette Account Manager
Subject Matter Experts / Business Analyst A primary and secondary Subject Matter Expert is assigned to
each ServicePlus++ client and is responsible for providing
analysis of and recommendations for resolving incidents and
providing analysis and design for service requests.
The Subject Matter Expert will:
1. Be responsible for understanding the business needs in
relation to the application
2. Gather requirements for enhancements or service
requests
3. Document both “as is” and “to be” to enable technical
team members to effectively configure the application
4. Liaise with CLIENT staff to understand and document
reporting requirements
5. Work with CLIENT to understand business problems in
relation to the application
6. Works with the Avocette Service Delivery Manager to
effectively timetable and deliver business analysis tasks
as part of releases or service requests
Database Administrator Avocette’s core team also includes a Database Administrator.
The Database Administrator is not assigned to the team but
is available as and when needed.
Assigned resources may hold one or more roles described above.
ServicePlus++ Support Services Agreement
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Schedule “B” – “Projects”
Project Overview
The City of Cupertino is expanding their current Accela Civic Platform Implementation to include
functionality which will include Code Enforcement.
Project Objectives
The purpose of this project will be to have the City of Cupertino Code Enforcement business Area
handled through Accela
Methodology Overview
It is anticipated that the Code Enforcement Module Implementation project will follow a waterfall
approach and will be completed in six stages. The data conversion stage will run concurrently to the
Analysis and Documentation and Build and QA stages.
Scope
The following section describes the high-level scope for each stage of the project to meet the business
objectives of City of Cupertino.
Stage Scope
Project Initiation Detailed planning and development of SOW and Project Plan,
including approvals.
Analysis and
Documentation
Requirements analysis and documentation of system configuration
design.
Build and QA Configuration, based on approved requirements and design and QA
testing including test cases and remediation of defects.
Data Conversion Data conversion from existing Code Enforcement system to Accela.
UAT and Remediation UAT including test cases and remediation of defects
GO-Live Implementation readiness and final go-live
ServicePlus++ Support Services Agreement
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Project Timeline
Project timeline will be further defined closer to project initiation.
Project Estimate
The Code Enforcement project will be implemented as fixed price based on a blended rate of $130/hour
with specific deliverables and estimates defined closer to project initiation.
Deliverables
The following section describes the expected deliverables that will be executed to meet the business
objectives and business requirements of the City of Cupertino. In support of the implementation effort
as described above, Avocette will provide the following detailed implementation services. For each
deliverable, a description is provided as well as criteria for acceptance of the deliverable.
Deliverable # Deliverable Name
1 Project Initiation
2 Analysis and Documentation
3 Build and QA
4 Data Conversion
5 UAT and Remediation
6 GO-Live
Project Management
Avocette’s Project Manager will lead the project team to ensure all tasks are progressing according to
the schedule. The Project Manager is empowered to make decisions on behalf of Avocette to best suit
the needs of the City of Cupertino implementation and will work closely with the City of Cupertino
Project Manager providing oversight to ensure synchronized execution of this agreement. Through the
weekly status meetings, the Avocette Project Manager will coordinate with the City of Cupertino Project
Manager to review and report on the following activities:
Status Reporting
Resource Management
Executive Project Oversight (Avocette)
Deliverable 1: Project Initiation
The following key deliverable are completed and accepted in this stage:
Deliverable Name Description
Project Initiation Kick off the project and develop statement of work
ServicePlus++ Support Services Agreement
A-3
In terms of specific output, the following will be executed for this deliverable:
Statement of Work
Project Plan – to be completed by Cupertino
Deliverable 2: Analysis and Documentation
The following key deliverable are completed and accepted in this stage:
Deliverable Name Description
Analysis and Documents Requirements analysis and documentation of system
configuration design.
In terms of specific output, the following will be executed for this deliverable:
Analysis data gathering activities including workshops and remote analysis sessions
Analysis Documents
Acceptance Criteria:
Completion of Analysis Sessions
Delivery of Analysis documents resulting from analysis
Deliverable 3: Build and QA
Avocette will develop the solution in accordance with requirements established and documented in
Deliverable 2: Analysis Sessions, Design and Documentation. Avocette will perform QA to ensure the
implemented system aligns with the requirements outlined in Deliverable 2: Analysis Sessions, Design
and Documentation.
Deliverable Name Description
Build and QA Build the solution and QA test of the system
In terms of specific output, the following will be executed for this deliverable:
Completed Solution as detailed in the analysis documents
QA Testing Results
Acceptance Criteria:
Demonstration of the solution
ServicePlus++ Support Services Agreement
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Approve the Solution is as detailed in the analysis documents
Review and acceptance of QA Testing Results (verification that the test results are
within acceptable tolerances)
Deliverable 4: Data Conversion
This deliverable is comprised of the development of data conversion scripts to import existing Code
Enforcement data into Accela and the running of the scripts. The deliverable includes two test runs. A
final PRODUCTION run will be completed during Deliverable 6: Go Live.
Deliverable Name Description
Data Conversion Data conversion from existing Code Enforcement system
to Accela.
In terms of specific output, the following will be executed for this deliverable:
Two test imports of data into SUPP environment
Necessary remediation to prepare the data for PRODUCTION
Acceptance Criteria:
Successful import of existing data into SUPP environment
Sign off that the data conversion is complete and ready for PRODUCTION
Deliverable 5: User Acceptance Testing and Remediation
This deliverable is comprised of the assistance Avocette will provide to allow the City of Cupertino
resources to accept that the solution meets the requirements as documented. Avocette will assist the
City of Cupertino in the testing and validation of the solution and its readiness to be released for
Production.
Deliverable Name Description
User Acceptance Testing and
Remediation
Provide UAT support for the City of Cupertino and
remediate any issues found.
In terms of specific output, the following will be executed for this deliverable:
Resolution of issues resulting from User Acceptance Testing
Fully tested system that is ready to move to production
ServicePlus++ Support Services Agreement
A-5
Acceptance Criteria:
Completion of UAT
Sign off that the solution is complete and ready for PRODUCTION
Deliverable 6: GO-Live and Support
Production Go-Live date is defined as the official date in which the solution moves from the test
environment to production for daily City of Cupertino usage. This date will be agreed to by both
Avocette and the City of Cupertino at project inception. In the weeks prior to moving to Production,
Avocette will assist in final system validation, staff preparation assistance and training, and coordination
of deployment.
Deliverable Name Description
Go-Live and Support Provide pre deployment and go-live support to facilitate
the implementation of the solution
In terms of specific output, the following will be executed for this deliverable:
Develop and deliver the Deployment Checklist
Transfer of configuration data from Non-Prod to Production
Acceptance Criteria:
Execution of deployment from Non-Prod to Production
Production system is first used by the City of Cupertino for daily use
ServicePlus++ Support Services Agreement
A-6
Appendix A: Definitions
The following definitions are used throughout this proposal:
“Acknowledge Request” means an email from an Avocette representative that confirms that a request
has been received.
“Additional Support Services” means any additional work requested by CLIENT beyond the Base
Support Services.
“Additional Support Services Fees” means the monthly fee paid to the VENDOR for the delivery of
Additional Support Services.
“Approved Service Request” means a Service Request or a VENDOR Service Proposal for which the
proposal and budget estimate provided by VENDOR has been approved by CLIENT and VENDOR has
been instructed to proceed with delivery of the subject matter.
“Base Support Services Fee” means the monthly fee paid to the VENDOR for the delivery of Base
Support Services.
“CLIENT Point of Contact” means the person in CLIENT responsible for managing the contract and
approving all expenditures. This person is also the CLIENT reference of all administrative matters
associated with this contract.
“Contract Manager” means the Avocette Manager responsible for the delivery of Managed Services
across multiple clients. The Service Delivery Manager reports to the Contract Manager. The Contract
Manager is present at Monthly, Quarterly and Annual Service Level Review meetings with CLIENT.
“Customer Support Center (CSC)” means CLIENT’s first level helpdesk service if used. The Customer
Support Center is responsible for declaring the initial priority of an Incident.
“Incident” means an event that degrades or disrupts the normal operation of the application that is
reported to the Service Desk and given a unique tracking number.
“Incident Resolution Time” means the time to complete the permanent corrective solution (resolve the
root cause).
“On-call Hours” means those hours beyond the Standard Business Day. On-call services are available on
request by CLIENT with one day’s notice.
“Preapproved Expenses” means those expenses incurred by the VENDOR in the execution of this
contract including travel and living expenses as preapproved by the CLIENT.
“Priority” means the degree of impact that an incident has on CLIENT business areas and clients. The
priorities are graded from 1 through 5 and agreed response and resolution times are based on these
priorities in the form of a Service Level Agreement. The Priority definitions can be found in Section 2
Service Levels.
“Services” means Base Support Services and Additional Support Services.
ServicePlus++ Support Services Agreement
A-7
“Service Desk” means the service desk operated by the VENDOR providing a single point of contact and
2nd level support for all Services Incidents, and 1st level support for all Service Requests and Approved
Service Requests for In-Scope Servers and In-Scope Applications.
“Service Delivery Manager” means the Avocette resource responsible for ensuring CLIENT service levels
are met and that CLIENT remains satisfied with the service being provided. The Service Delivery
Manager manages the support team, ensures adequate coverage is in place, provides communication to
CLIENT during incident recovery periods, and prepares the Service Level Reports. The Service Delivery
Manager is present at Monthly, Quarterly and Annual Service Level review meetings at CLIENT.
“Service Levels” means the operational performance required of, and guaranteed by, the VENDOR in
the delivery of the Services, as set out in Section 2.
“Service Management Reporting” means the design, generation and delivery by the VENDOR of reports
and reporting sufficient to meet CLIENT’s operational management requirements for the Services.
“Service Request” means a formal request issued by CLIENT for maintenance (upgrades, preventative
maintenance) and enhancements.
Service Requests are developed by CLIENT and typically include the description of the requested service,
scope, expected deliverables and timeline expectations. Avocette will provide estimates for Service
Requests within 5 business days. All service requests are sent to the Avocette Service Desk and given a
unique tracking number.
“Standard Business Day” will be 7:00 a.m. to 5:00 p.m. Monday to Friday, not including Statutory
Holidays.
“Statutory Holidays” – In the United States means New Year’s day, Martin Luther King day, Presidents
Day, Memorial day, Independence day, Columbus Day, Veteran’s day, Thanksgiving day, Christmas day,
Christmas day holiday and in Canada means New Year’s Day, Family Day (including Islander day, Louis
Riel day, Viola Desmond day), Good Friday, Easter Monday, Victoria Day, Canada Day, Civic holiday
(including AB, BC, SK, ON, NB, NU), Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day,
and Boxing Day.
“Support Team” means the Avocette resources that are involved in the day to day support of the
Supported Application Components.
“Ticket” is a generic term for a unique tracking number that is generated by the Customer Service
Centre or Avocette’s service request management application.
Exh. D-Insurance Requirements for Design Professionals & Consultant Contracts
1
Form Updated Jan. 2022
Consultant shall procure prior to commencement of Services and maintain for the duration of the contract,
at its own cost and expense, the following insurance policies and coverage with companies doing business in
California and acceptable to City.
INSURANCE POLICIES AND MINIMUMS REQUIRED
1.Commercial General Liability (CGL) for bodily injury, property damage, personal injury liability for
premises operations, products and completed operations, contractual liability, and personal and
advertising injury with limits no less than $2,000,000 per occurrence (ISO Form CG 00 01). If a
general aggregate limit applies, either the general aggregate limit shall apply separately to this
project/location (ISO Form CG 25 03 or 25 04) or it shall be twice the required occurrence limit.
a. It shall be a requirement that any available insurance proceeds broader than or in excess of the
specified minimum insurance coverage requirements and/or limits shall be made available to the
Additional Insured and shall be (i) the minimum coverage/limits specified in this agreement; or (ii) the
broader coverage and maximum limits of coverage of any insurance policy, whichever is greater.
b. Additional Insured coverage under Consultant's policy shall be "primary and non-contributory,"
will not seek contribution from City’s insurance/self-insurance, and shall be at least as broad as ISO
Form CG 20 10 (04/13).
c. The limits of insurance required may be satisfied by a combination of primary and umbrella or
excess insurance, provided each policy complies with the requirements set forth in this Contract. Any
umbrella or excess insurance shall contain or be endorsed to contain a provision that such coverage
shall also apply on a primary basis for the benefit of City before the City’s own insurance or self-
insurance shall be called upon to protect City as a named insured.
2.Automobile Liability: ISO CA 00 01 covering any auto (including owned, hired, and non-owned
autos) with limits no less than $1,000,000 per accident for bodily injury and property damage.
3.Workers’ Compensation: As required by the State of California, with Statutory Limits and
Employer’s Liability Insurance of no less than $1,000,000 per occurrence for bodily injury or disease.
Not required. Consultant has provided written verification of no employees.
4.Professional Liability for professional acts, errors and omissions, as appropriate to Consultant’s
profession, with limits no less than $2,000,000 per occurrence or claim, $2,000,000 aggregate. If written
on a claims made form:
a. The Retroactive Date must be shown and must be before the Effective Date of the Contract.
b. Insurance must be maintained for at least five (5) years after completion of the Services.
c. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form
with a Retroactive Date prior to the Contract Effective Date, the Consultant must purchase
“extended reporting” coverage for a minimum of five (5) years after completion of the Services.
EXHIBIT D
Insurance Requirements
Design Professionals & Consultants Contracts
Exh. D-Insurance Requirements for Design Professionals & Consultant Contracts
2
Form Updated Jan. 2022
OTHER INSURANCE PROVISIONS
The aforementioned insurance shall be endorsed and have all the following conditions and provisions:
Additional Insured Status
The City of Cupertino, its City Council, officers, officials, employees, agents, servants and volunteers
(“Additional Insureds”) are to be covered as additional insureds on Consultant’s CGL and automobile
liability policies. General Liability coverage can be provided in the form of an endorsement to Consultant’s
insurance (at least as broad as ISO Form CG 20 10 (11/ 85) or both CG 20 10 and CG 20 37 forms, if later
editions are used).
Primary Coverage
Coverage afforded to City/Additional Insureds shall be primary insurance. Any insurance or self-insurance
maintained by City, its officers, officials, employees, or volunteers shall be excess of Consultant’s insurance
and shall not contribute to it.
Notice of Cancellation
Each insurance policy shall state that coverage shall not be canceled or allowed to expire, except with written
notice to City 30 days in advance or 10 days in advance if due to non-payment of premiums.
Waiver of Subrogation
Consultant waives any right to subrogation against City/Additional Insureds for recovery of damages to the
extent said losses are covered by the insurance policies required herein. Specifically, the Workers’
Compensation policy shall be endorsed with a waiver of subrogation in favor of City for all work performed
by Consultant, its employees, agents and subconsultants. This provision applies regardless of whether or not
the City has received a waiver of subrogation endorsement from the insurer.
Deductibles and Self-Insured Retentions
Any deductible or self-insured retention must be declared to and approved by the City. At City’s option, either:
the insurer must reduce or eliminate the deductible or self-insured retentions as respects the City/Additional
Insureds; or Consultant must show proof of ability to pay losses and costs related investigations, claim
administration and defense expenses. The policy shall provide, or be endorsed to provide, that the self-insured
retention may be satisfied by either the insured or the City.
Acceptability of Insurers
Insurers must be licensed to do business in California with an A.M. Best Rating of A-VII, or better.
Verification of Coverage
Consultant must furnish acceptable insurance certificates and mandatory endorsements (or copies of the policies
effecting the coverage required by this Contract), and a copy of the Declarations and Endorsement Page of the
CGL policy listing all policy endorsements prior to commencement of the Contract. City retains the right to
demand verification of compliance at any time during the Contract term.
Subconsultants
Consultant shall require and verify that all subconsultants maintain insurance that meet the requirements of
this Contract, including naming the City as an additional insured on subconsultant’s insurance policies.
Higher Insurance Limits
If Consultant maintains broader coverage and/or higher limits than the minimums shown above, City shall be
entitled to coverage for the higher insurance limits maintained by Consultant.
Adequacy of Coverage
City reserves the right to modify these insurance requirements/coverage based on the nature of the risk, prior
experience, insurer or other special circumstances, with not less than ninety (90) days prior written notice.
ATTACHMENT D
MPR 2755219 Issued on October 28, 2022 Page 125
Cost of Bonds
the cost of bonds to release attachments, but only for bond amounts within the applicable Limits of Insurance. The
Insurer does not have to furnish these bonds.
Loss of Earnings
all reasonable expenses incurred by the Insured at the Insurer Insurer in the investigation or
defence of the Claim or Action including actual loss of earnings up to the per day Loss of Earnings Sub-limit shown
in the Commercial General Liability Declarations because of time off work necessary in the assistance of the
investigation or defence.
Bail Bonds
up to the Bail Bonds Sub-limit shown in the Commercial General Liability Declarations for the cost of bail bonds
required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily injury
Liability Coverage applies. The Insurer does not have to furnish these bonds.
Costs taxed against the Insured
all costs taxed against the Insured in the Claim or Action.
Insured.
Interest awarded against the Insured
interest awarded against the Insured on that part of the judgment within the applicable Limits of Insurance that the
Insurer pays. If the Insurer makes an offer to pay the Limits of Insurance, the Insurer will not pay any interest based
on that period of time after the offer.
Interest on any judgment
all interest on that part of any judgment, within the applicable Limits of Insurance, that accrues after entry of the
judgment and before the Insurer has paid, offered to pay, or deposited in court, that part of the judgment that is
within the applicable Limits of Insurance.
Blanket Additional Insureds
Blanket
Section extends the definition of Insured to include any person or organization described in sub-
Named Insured is required to add as an Additional
Insured to the Commercial General Liability Coverage Sections under a written contract or written agreement,
provided such contract or agreement:
1. is currently in effect or becomes effective during the Policy Period; and
2. was executed prior to:
a. the Bodily Injury or Property Damage; or
b. the offense that caused the Personal and Advertising Injury,
for which such Additional Insured seeks coverage.
However, subject always to the terms and conditions of this Policy, including the Limits of Insurance, the Insurer will
not provide such Additional Insured with:
i. the higher limit of insurance than required by such contract or agreement; or
ii. coverage broader than required by such contract or agreement, and in no event broader than that described by
the applicable sub- listed below.
Any Blanket
MPR 2755219 Issued on October 28, 2022 Page 126
Controlling Interest
Any person or organization with a majority interest in the Named Insured is an Insured, but only with respect to such
person or organization's liability for Bodily Injury, Property Damage or Personal and Advertising Injury arising out
of:
1. such person or organization's financial control of a Named Insured; or
2. premises such person or organization owns, maintains or controls while a Named Insured leases or occupies
such premises,
provided that the coverage granted by this does not apply to structural alterations, new
construction or demolition operations performed by, on behalf of, or for such Additional Insured.
Contractors and Owners
Any person or organization whom the Named Insured is required to include as an Additional Insured, but only with
respect to such person or organization's liability for Bodily Injury, Property Damage or Personal and Advertising
Injury caused in whole or in part by the acts or omissions, or the acts or omissions of those acting
on the behalf:
1. in the performance of the ongoing operations subject to such written contract; or
2. in the performance of the work subject to such written contract, but only with respect to
Bodily injury or Property damage included in the products-completed operations hazard, and only if:
a. the written contract requires you to provide the additional insured such coverage; and
b. this coverage part provides such coverage.
However, no person or organization is an Additional Insured with respect to Bodily Injury, Property Damage,
or Personal and Advertising Injury arising out of the rendering of, or the failure to render, any professional
architectural, engineering, or surveying services, including the preparing, approving, or failing to prepare or
approve maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings and
specifications; and supervisory, inspection, architectural or engineering activities. Co-owner of Insured
Premises
A co-owner of a premises co-owned by a Named Insured and covered under this Policy but only with respect to such
co-owner's liability for Bodily Injury, Property Damage or Personal and Advertising Injury as co-owner of such
premises.
Lessor of Equipment
Any person or organization from whom a Named Insured leases equipment, but only with respect to liability for
Bodily Injury, Property Damage or Personal and Advertising Injury caused, in whole or in part, by the Named
Insured's maintenance, operation or use of such equipment, provided that the Occurrence giving rise to such
Bodily Injury, Property Damage or the offense giving rise to such Personal and Advertising Injury takes place
prior to the termination of such lease.
Lessor of Land
Any person or organization from whom a Named Insured leases land but only with respect to liability for Bodily
Injury, Property Damage or Personal and Advertising Injury arising out of the ownership, maintenance or use of
such land, provided that the Occurrence giving rise to such Bodily Injury, Property Damage or the offense giving
rise to such Personal and Advertising Injury takes place prior to the termination of such lease.
The coverage granted by this does not apply to structural alterations, new construction or
demolition operations performed by, on behalf of, or for such Additional Insured.
Lessor of Premises
An owner or lessor of premises leased to the Named Insured, or such owner or lessor's real estate manager but only
with respect to liability for Bodily Injury, Property Damage or Personal and Advertising Injury arising out of the
ownership, maintenance or use of such part of the premises leased to the Named Insured, and provided that the
Occurrence giving rise to such Bodily Injury or Property Damage, or the offense giving rise to such Personal and
Advertising Injury, takes place prior to the termination of such lease.
MPR 2755219 Issued on October 28, 2022 Page 127
The cover does not apply to structural alterations, new construction or
demolition operations performed by, on behalf of, or for such Additional Insured.
Mortgagee, Assignee or Receiver
A mortgagee, assignee or receiver of premises but only with respect to such mortgagee, assignee or receiver's
liability for Bodily Injury, Property Damage or Personal and Advertising Injury arising out of the Named
Insured's ownership, maintenance, or use of a premises by a Named Insured.
The coverage granted by this does not apply to structural alterations, new
construction or demolition operations performed by, on behalf of, or for such additional insured.
Provincial, Territorial or Governmental Agency or Subdivision or Political Subdivision Permits
A provincial, territorial or governmental agency or subdivision or political subdivision that has issued a permit or
authorization but only with respect to such provincial, territorial or governmental agency or subdivision or political
subdivision's liability for Bodily Injury, Property Damage or Personal and Advertising Injury arising out of:
2. the following hazards in connection with premises a Named Insured owns, rents, or controls and to which
coverage afforded by the Commercial General Liability Coverage Sections applies:
1. the existence, maintenance, repair, construction, erection, or removal of advertising signs, awnings,
canopies, cellar entrances, coal holes, driveways, manholes, marquees, hoist-away openings, sidewalk
vaults, street banners, or decorations and similar exposures; or
2. the construction, erection, or removal of elevators; or
3. the ownership, maintenance or use of any elevators covered by this Policy; or
3. the permitted or authorized operations performed by a Named Insured or on a Named Insured's behalf.
Permits does not apply to:
i.Bodily Injury, Property Damage or Personal and Advertising Injury arising out of operations performed for
the provincial, territorial or governmental agency or subdivision or political subdivision; or
ii.Bodily Injury or Property Damage included within the Products-Completed Operations Hazard.
With respect to this provision's requirement that Additional Insured status must be requested under a written contract
or agreement, the Insurer will treat as a written contract any governmental permit that requires the Named Insured
to add the governmental entity as an Additional Insured.
Trade Show Event Lessor
With respect to a Named Insured's participation in a trade show event as an exhibitor, presenter or displayer, any
person or organization whom the Named Insured is required to include as an Additional Insured, but only with
respect to such person or organization's liability for Bodily Injury, Property Damage or Personal and Advertising
Injury caused by:
1. the Named Insured's acts or omissions; or
2. the acts or omissions of those acting on behalf of the Named Insured
in the performance of the Named Insured's ongoing operations at the trade show event premises during the trade
show event.
Bodily Injury or Property
Damage included within Extension Products-Completed Operations Hazard
Coverage section
Primary and Non-
For the sole purpose of the Commercial General Liability Coverage Sections of this Policy, points 1. and 2. below
shall be added to Other Condition
1. If the Named Insured has agreed in writing in a contract or agreement that coverage under the Commercial
General Liability Coverage Sections of this Policy is primary and non-contributory in respect of an Additional
MPR 2755219 Issued on October 28, 2022 Page 128
Insured's own insurance, then coverage under the Commercial General Liability Coverage Sections of this
Policy is primary, and the Insurer will not seek contribution from that other insurance.
For t
Insured is a Named Insured.
2. Otherwise, and notwithstanding anything to the contrary in point 1. above, the coverage afforded under the
Commercial General Liability Coverage Sections of this Policy provided to an Additional Insured (as described in
Blanket l Liability Coverage Sections) is excess of
any other insurance available to such Additional Insured.
Paula Hardie, BA, CIP, CAIB
Account Manager
2650 – 666 Burrard St.
Vancouver, BC V6C 2X8
Canada
D +604.605.3654
E paula.hardie@willistowerswatson.com
W willistowerswatson.com
Paula Hardie, BA, CIP, CAIB
Account Manager
Page 1 of 1
October 21, 2021
City of Cupertino
10300 Torre Avenue
Cupertino, CA 95014
To Whom It May Concern:
Subject:Avocette Technologies Inc.
Willis Towers Watson is the insurance broker for Avocette Technologies Inc. (Avocette). This letter is to
confirm that Avocette has Contingent Employers Liability insurance under their Commercial General
Liability as evidenced on the attached certificate. In British Columbia, Canada, Primary Worker’s
Compensation insurance, including Employers Liability, is provided by the Provincial WorkSafe BC
Program. The Contingent Employers Liability coverage will provide coverage for any employee who is
ineligible for the WorkSafe BC coverage. Avocette does not have any US employees and, as such, is
not required to purchase US Worker’s Compensation insurance.
The Endorsement adding the City of Cupert ino as Additional Insured and the Waiver of Subrogation
under Avocette’s Commercial General Liability cov erage are attached (see page 3 & 4).
Should you have any questions please do not hesitate to contact the undersigned.
Sincerely,
Third Amendment to Avocette Agreement
21-072
Final Audit Report 2023-06-05
Created:2023-06-05
By:Marilyn Pavlov (marilynp@cupertino.org)
Status:Signed
Transaction ID:CBJCHBCAABAAsHllS-Z4kMFtQ67T-xdcskcP8xMbBbeS
"Third Amendment to Avocette Agreement 21-072" History
Document created by Marilyn Pavlov (marilynp@cupertino.org)
2023-06-05 - 0:03:35 AM GMT- IP address: 69.181.168.76
Document approved by Marilyn Pavlov (marilynp@cupertino.org)
Approval Date: 2023-06-05 - 0:09:19 AM GMT - Time Source: server- IP address: 69.181.168.76
Document emailed to Araceli Alejandre (aracelia@cupertino.org) for approval
2023-06-05 - 0:09:21 AM GMT
Document approved by Araceli Alejandre (aracelia@cupertino.org)
Approval Date: 2023-06-05 - 4:30:06 PM GMT - Time Source: server- IP address: 73.170.27.253
Document emailed to christopherj@cupertino.org for signature
2023-06-05 - 4:30:08 PM GMT
Email viewed by christopherj@cupertino.org
2023-06-05 - 4:57:21 PM GMT- IP address: 104.47.73.254
Signer christopherj@cupertino.org entered name at signing as Christopher D. Jensen
2023-06-05 - 4:58:00 PM GMT- IP address: 136.24.22.194
Document e-signed by Christopher D. Jensen (christopherj@cupertino.org)
Signature Date: 2023-06-05 - 4:58:02 PM GMT - Time Source: server- IP address: 136.24.22.194
Document emailed to Pamela Wu (pamelaw@cupertino.org) for signature
2023-06-05 - 4:58:05 PM GMT
Email viewed by Pamela Wu (pamelaw@cupertino.org)
2023-06-05 - 8:03:36 PM GMT- IP address: 172.226.212.12
Document e-signed by Pamela Wu (pamelaw@cupertino.org)
Signature Date: 2023-06-05 - 8:40:59 PM GMT - Time Source: server- IP address: 64.165.34.3
Document emailed to Kirsten Squarcia (kirstens@cupertino.org) for signature
2023-06-05 - 8:41:01 PM GMT
Email viewed by Kirsten Squarcia (kirstens@cupertino.org)
2023-06-05 - 9:31:06 PM GMT- IP address: 104.47.73.126
Document e-signed by Kirsten Squarcia (kirstens@cupertino.org)
Signature Date: 2023-06-05 - 9:31:13 PM GMT - Time Source: server- IP address: 64.165.34.3
Agreement completed.
2023-06-05 - 9:31:13 PM GMT