04-090 Ricoh Business Systems Customer Care ServiceAug~23. 2004 11;30AM Savin Contract Sales
~ Custom®r C~~re Service
~~~
~a~
Ricoh Business Syst®ms ~RBS~ ~+antlfaCt
Quote Number: 'YE08170012
TO: KIMBERL~ M X
At: CITY OF CUPERTINO
F~~X: 408-777,3333
FI"OI'r1: JoAnne Belem
P x'101"1 a:650-829-56491
Fax:
Pages:
650-829W5663
No•8605 P, 1/3
SAVtn ~:orporatlon j ~
v -(-~ ~ 1
8S0 Dubuque Av~nu~
So. aan Pranalsee~ CA 94080
(')BSO-~7.0~14 (~)OSO.820-aB88
A Rlaoh company
The Service Contrac# on your 9922DP,
aurren#ly servlcad by Ricoh IBuslness Sys#®ms, Is due
for renewal o,n S/'IS/2004. To continue ov'era~®,
please r®vlew, sign and fax ithe following quote
back #o me a# 650-829-6663. To dlscon#inue Coverage,
please Indicate a# bottom left cornor of form and fax
back. If you should have an;~ questions regarding this
renewal, feel fre• #o contact ~® a# 650.629-6649.
Au~~23. 2004 11~30AM
~~~~~~
RiCOh Business Systems ~RBSj
Sevin Contract Sales
Customer Cabe Service
Contract
Quote Numb®r: 'YE08170012
Company Name:
CITY OF CUPERTINO
Addnsa~
10300 TORRE AVE
City, State, Zlpt
CUPERTINO, CA 85014
Contaot~
KIMBERLY SMITM ~~'G~~ p~ ~,~bl-~
Phonellax~
408-777-3150 408-777-3333
No~8605 P. 2/3
Sarrin corporation
a99 dubuquo Avonuo
30. San lranelseo, CA 94050
(p)eao.~s~.es~a (p~s6aess-aesa
A Ricoh company
CUSTOMeR S411p TAe 44
Company Neme:
CITY OF CUPERTINO
Addrasa~
10300 TORRE AVE
City, State, Zlpt
CUPERTINO, CA 85014
Contact:
MARIA
Phenellax~
408-777-3201
Base Bllling Amount: $178.60 Quarterly
Plus applicable tare
Copies Allor~ved: 20,000 Annually
Overage Billing Amount: $0,0367
Extended Coverage if Applicable
""CONK" Indlaalea Network Addendum Attaohed
Effectlvm: 8113/2004 nor 12 Menlh.
and Meter Allowance: 0 2nd Meter Overage Amountl$0.0000
Contract Coverage Includes: parts Labor [)rOm, Toner and Develoaer
~ IVlodel 99- _ Serial: H2400800225 ID 1~umber 793804 ~
R Tl~ PAODUC r DOas NOa ~BT r~ oxc4n~raL Mnta1JPACTURER~9 aiA7
RICOH HU3RVHSS SYSTBMS WII.L, AT TFte CU9TOt~R ASQUB®T, RBPLACCi
9 WiTfiDY TtIItEH YHARS OP tr18'rAI-T.ATSON OP ANY NHW R]COH/6AVAf
wrrx A [.na3 tnvrr ~ Tk~ CUBTOI~a 1~8T8 Tf~ POLt.OwnVO THEt6S
The equipment is continuously under the Ricoh Btctiness Systems Maintenance Agreement appNeable to the euatomer.
The customer fu~fllls all of the terms of this Maintai,mrce Agreement applicablE~ to the customer.
Mora requssetng a raplaeanisnt unit, this customer gives Savin the opportunity to rasolvs any as,wtee problems the customer may have with the
iaintenance Agreement contracts arc ndn-r~iendable/t~on-transferable and noncance/able. Bass billing amount doss not sncluds
vice of NenvorkAddendum. Base billing amount does not include price of Nehvork Addendum
THIS AGREEMENT SXALL NOT BE El+'FECTTYE UNLESS SIGNED BY THE C(15TpafER AND RICON BUSINESS SYSPEMS CONTRACT MANAdEMENT
Ca~tomer Acceptance
I have read end t~nderatand our obligations under the tarns and conditions stated herein.
Ricoh Business Systems Atethorizatio~ Date and on the reverse side hereof as the only agreement pertaining to the equipment
hereunder. No other agreements apply unless expressly noted on the face of this
agreement or in the contracts specified.
Ricoh Contract Number ~f ~ ?3~~ 5 f U~ f
PO/Contract Number Customer Signature ~ Date
~G ~ m b~ I y -~-> >~h
Print Name
O Customer has declined maiatettance coverage at this time. The EXPIRING CONTRAC'T`
customer underatanda obtaining maintenance coverage later may incur Please remit payment to fltll with return of stgned contract. If not paid
charges in addition to the normal maintenance olaarge and has been within 30 days, subJeet to parts and labor surcharge
informed as to the current time end material billing rates. Visa/MasterCard accepted. ~ 7
Aug~23~ 2004 11~30AM Savin Contract Sales
No~8605 P. 3/3
MAINTENANCE AOREEMCN71'ERNa AND CONDITIONS
7, OGNiRAL SCOPC OP COVERAp6 TNa Agreement owere both the labor and iM
material fof' adlurtmwte, repelr end roplaoamants of pasta ae raqulrod by nannal uaa of tea
equipment, w )eat b tM axcspUons In and to aaoordanoe with these terms and oondttlons.
This Agreemenn tars not oovw chergea for Installation or equlpman or da.lneglllatlon of
aqulpmanl M It la moved, Damage b the squlpmerd ar Its parts seeing oul of or auaed by
ee, aDUa, npllganca, straehment d urnulnarwd oomponanle, arceesariee or garb, uaa
of Suhabnderd faralmne (therntaq paper or aubetandanf euppllae or otMr causes heyand the
Doers or Savin are not covered by Ulla AgrNmsnt and racy OublOOt Customer m a wrcherye
or to anosllation of lNa Agreement In addition, Savin nay tarminate fire Agnsme+x If the
equlpmem Is modlAetl, dsmeged, eltsrod or sarvloetl Dy personnel ether t an the Savin
Authorized POnomM, or M part, ecraeaades W component not meeting machine
epedAosUons are thlad b the aqulppment TNa Agreement doe not Dover onargea for repalro
due to Cuebmer or tNrd party modltlatians b eottwsri ar hardwaro.
4. aERVICt"n CALLS 9ervla aAe under tMe AgrNMMt will ba made during normal
business hours et the IlutallaUon eddreee shown on tM rwene aide of tNe Agroemen.
Travel and labor time for ^arvlce calla after normal Duslnas houre, en weekends antl on
hdltlaya, K end when avellSDls, will Da ohargad d the published overtime rotas In affect at the
time tM seMOe all Is made. 6avln Reproeenttlvw wID rto! handle, dlaoonnsot or repdr
urretrthorised attaonments ar oompanerNs; Cusbmer Is riaponattrle thr dleconneoting and
rioonnadtrg uneuthodzed atbohments or campenente. Cutomer hereby Indemnltbe and
holds Savin and Its RepresemaUva Mrmlaee for dolma for damage b any unauthorised
pans, camDOnenb or scceaeoriee roeultlrlg from urvloa portarmed on Satyrs equlpmanL
Lstxx, perforated during a service call Induda lubriation and desning of the equipment end
tits adJuahnant, repelr or roplaoerr»n o1 parts described belpyy.
8. REPAIR AND RiPIACEMENT OM PARTS All parts neoueary m the.aperotion of tM
aqulpment, due b normal weer end tear, with the exception or the parts Ileted below, and
subJad m the general scope of ooveriga, rAA be fumlehed hoe of oMrge during a asMt:e call
Indudad In tM malnwrance eerNae Dravidetl by Urls Agreement Exaptl0na ere
PhotocOnduabn (I.e, Dopy drums unless the oo~er or tax b oavered by a PuN Covarege
Ma[nterrenee Agroemenq unlNa otharwlee armed In tNs Agroement
1. RECONDITIONINt3 THIS PARApR4PH (4) I9 NOT APPLICABLE TO COUIPMENT
COVERED BY A 9AVIN CONTINUOUS MAINTENANCE GUARANTEE, Rebulltllttq or rtfq~or
overhauls ere not ooverod Dy ws Agroament In addlUon, when In Its ^ola dlseredon Savin
detennlnu that a retxndldonlrtp b necessary, as a reeuh of expeotd weer and tear of
malenals and age fedora oawetl by norcnal dAa environment usage, In order m keep the
equipment In worWng oortditiarti Savin wUl wbmit m the Customer an eellmab of nwdad
repels end their oust NRrioh vii ba In addlUan b the anarge payable under this Agreement n
IM Customer daaa not authorlxe soon taacnd[iloning, Savin may dlsoontinue service of the
equlpntent urtdr INs Agreement (rsNnding Uta unused portion d the maltttananoa dwRe) or
may refuse b renew tins Agreamant open Its explrotlon. T'trareafler, the Savin ReprosentaUve
may make service available on a •Per l:sN' heals based upon puDliNiad rates In effect a> tea
time of service.
5, USE OF SAVIN SUPPLIES If the Cuabmx uses other than Satan wpplta and If such
auppllu eri defed(ve ar unaoosptaDle for uaa In Savin maohlnas and o9uae abnexnutlly
frequent aeMOe Dells ar ^arvlee problems, than Savin may, st ne aptlon, asses a wrdtarga ar
lerminete this Agroemen. In this event, the Customer ma De offered aeMoe on a "Per GII"
Daefs based upon published rata. It ht not a cortdttlon of tNa Agrsantsnt, however, that the
Customer uaa ody Savin authorized wppip.
8. SU'MLY INCW8IVG CONTRACTS If aupplla an Inducted In Qra service provided
under this Agreement, Savin will wpply black toner, InK and davelapar, unless othertrrlae
stated In this Agreemanp, b the Customer based upon normal ylNde. H tM Customer'a usage
d the wppplts exacts the normal ylelcta for Ute aqulpmerd be4tg eeMoed, Sown wAl Irndce
and tM Customw agroea to pay, for the sutoees Suppllw d 8avln'a euttbrtt rWll prices itwn In
stied. Savin roaerva the ngnt b orrarya for supplla and frolpht
7. ELECTRICAL In order b Irnuri optimum perfonnancs by tM Sevin aqulpmerd, h le
mandamry that apecMc models D. pupped Into ^ dedicated Ilhe and comply wen menufeduror
eleohlasl epadAaUore. These power standards are required by UL andlor local safety
regulatiorn, Raierance Sevin Bulletin A~00012.
A CNAIZQ G8 TM tnlllal rwn-refundable charge for malntenana under this Agraament atoll
be the amours eat forth on the reverse skis of INS AgrNmenL The annual malnlenanoe
charge wlfh roepeot b any renewal farm, or ascend or third farm of multi~tarm agraemerd, INN
bs the drerge In effect at tM time of rarwwd, Cudomer shall pay aA dtarga wltidn 10 days
of Invddng. If agdpment N moved b a stew tisvln aervla tarrippry, Savin atoll Mw iM
option b onarga, end the Cus6onter agrees b pay tits dltfarertoa In published nlalnteninoa
charge betowan tM ourrenl territory and the new temtoly (on a pro-rata teals). M equipment
t moved beyond SeNn'S Service territory, Satyrs roserva the ngM b mnc9t ar IFre Customer
aaggra~e m pay a Gtr and reseonaDle upaharya for mntlnued saMae, taltlng Inc aocourrl the
dktna b Cuatomara new 1oexUon and the DuDIthW rates of Savin far aeMoO on a 'Per
Call' teals.
Agroement Within alzty (n0)day• of the InUan rx termineUon of tNa q~yemerU, Savin
al,an submit b Cusmmar an Itemized Im+oiae br cry lase or a,rpansea, Inducting arty Par Gu
fees, therotokro aaarued under this Agreement 6aoept as otnarwlea provided heroin,
Customer, upon paymeru of aooru.d amounts ao Irnoloetl, snail titenaAar have rto further
Ilndllty ar obigation to Bavln whabawer ibr erry furttrer fees or etrpenees seeing hereunder,
In the want Savin larminatae lhla Agreement beauty of the broach of Customer, Satan snail
De enlUed to payment for want In gropes plus relmburoamama for cuto*podcd expernea.
11, INDEMNI'T'Y Customer shall IndemNfy save end hold Savin, Its afiliata, ofAwre,
dlredon, aharoholdare, emdoyea, epees and ripraeanfeUvea and Its and tMlr suooasors
and awlprn ('Savin Parties') ham>leu from antl agolnst any nablllty, lose, tact, warns or
d+~mage whatsawer auoad by reaaon d any breach of tN• Agreement by Customs or by
reason of any fyury wMther to body, properly, buelnew, aMnotsr or reputation auelalned by
9win PaAlaa or to any otMr De170n Dy rieaon d qnY act, mgled, amisalon or defadt by
CU•tOmer. Cuebnur shell defend any actkln b WMoA tPoa Indemnity shall apply. In the awed
Customer Lila b defend such actors Savin maY do Sa end recover from Customer In atldttion,
all Dods and expense Indudlrrg ettornsya' tees In oonnedion therewith. Savin shall a
MtUtied m recover from Cusbmer all caste and expernss, Indutling, wltiwut Amltatlan,
attorneys' Na end dleburoertronb, Inourntl by Savin t aonnedJan with adlons taken by
8avln or Its ropraeraatives Q) le enlorW an provision of this Agreement; (III b stoat any
paymwde ar mllsdfoM proNdetl for heroin; (yllq to Institute, malntln, preserve, erdaroe and
IoredoN on 8evln'e eeouriay Intuat Irt or Ilan an the goods, wnetMr through Judldal
pl+DOastllnppa or atherwlae; or pv) to derontl or pro.acute arty aotlorn or proaadingr arising out
or ar roladng b any Soule treneedlorn with Cuabmer. The tbregdng prov Mons of tN•
Paregreph 11 shell euNlve lM Nlminstlon ar expiration of this AgrNment
1.i, FULL AGREEMENT 7hN Agriement oonstitufea the ends agroemant between the
p+lnlee partalning b tM wbJeot manor hereof and •upewedse all prier agreements,
wtderotndings, nvgetletbna and dlsouaforo, wMlher oral or written, of tM pertla, red may
rx>t be added b, modlnetl, wpplsmented or valved In any wry exaspt In writing signed by fns
wrrUea (other than Dddng oMngae provided for MrNn).
1~i. SUCCESSORS AND A981t9NS; TEkMINAT10N Thls Agroemen shall be Wnding on
tea paNe^ barrio, their help, •uoaesori, and assigns, However, tNe Agrismard may not be
a+Klpned Dy Cusiomar without the wrnent of Savin.
1.1. aEPARARILITY OF ~ROVI910N0 Ewh provision of this Agroemem sRSll Da
mneldered sepanDle, and, tf for any mason annyY proda[an that 4 not aesenWl m the
Niaduetlon d the teals putposea of this Agreementla tletennined m ba Irneild and contrary to
arty etctating or future 14w, woh InvaAdty Shan not Impair the operation of or affect those
pliDVlalorn of this Atyeemerlt lftat aro valid,
i+s. COUNTiRPARTB AND PACSIMILI9 SIGNATURES TNa Agreemem may Da
erorrslted In swenl oountaparte, each of which atoll W doomed m be an original and aU of
wNOh tagattrer shall corntitut one Agreemert binding on all partlu harem, rotwhhsgtndlrtQ
teat ell the peNee hew not slOnetl Ofs same counterpart. A /axed Slgnatwa d fNa Agroemen
brratirq authorized efgnaturae stay be treated as en odglnel.
1+5. WAIVER OF JURY TRIAL ALL PARTIES HERETO HEREBY IRREVOCABLY WAIVE
(e) THE RIGHT TO TRIAL 0Y JURY; AND (b) THL RIGHT TO INTERPOSE ANY ANp ALL
COUNTERCLAIMS IN ANY ACTION, PROCEEDING OR CLAiM ARI91N0 OUT OF OR
PERTAINING TO THIS AGREEMENT,
1'/, JURISDICTION AU partlea heroDy oornanl end voluntarily wDnYt b pareonal
lurlsdletlon In the Slate d New York and In Me court In such State laattetl In Haw York
County In any proosadirq aridng out al or rolaUng m tN^ Agreameftt.
1+L HOLD HAftMLE88 to no event sMll BSNn bs opts for arty demagee whabower
Induding wlyrput Ilmltation, epedd, Inddarrfal, eornequsnual, or ktdlred damegea for personal
Inlury, lose d business proAb, buslne» InerrupUon, loss d buelrau IMOrrrrtlon ertsing out d
d' IMDllly m rue tNa product, Savin la not ItDle for erry dalm made by a titirtl party or made
b!r you for a tNrd party. The Cuetenler aaknowledga ttrt ttw service tbvsroge N such tMt tM
Dri us~hl ~ ~ nua b provide onplea but not funotlon u a pnntr, The CueOomer ehaU
WDa of r Ire orders covered by a nattvorK oomeativlty melydenenee
allreentert. 8psoiAaly, thla Agreement Ice applloabt m print vdume only services and
atduda help QeeK support, network support, eoRware eppllaUon wppaA erd any other
axtnedlvlty support asrvKta.
Iii. FORCE iAIUEURG Savin •M4 na Da IIaWa m Cuetomerlbr arty hUuro ordNay acted
trr avant beyond SatAn'a oortD'ol, Induding, without Ilmitatlon, Custbmero fellurs to fumleh
rNroessary Intormatlon; sabotage; failure or daleYa In trernpartaUOn ar oommuNaation;
bllyoot0a; emDergoer fellurea rY Oubstkutlorta of aqulpmaM; lehar dlaputaa; e~ldenta;
altertapee of labor', foal, nw matariale, machinery, or equlDmertC taonnlou falluros; Are; dens;
Mtod; esAFquake; expbslon; aria of the public seamy; war, Insurtectlork clot; pubno dtorder;
eDldemla quarentine rastridbrta; seta of God; sob a any government or any quasl•
ariernmental aulnorigr, Irndrumentslily eragency,
g. TERM This Agroemen baoarnas affedtva upon Savin's reoNpt of the hdUal rrorr
reTurxtabla mNntenana dtanpe provided on the reverse Olds of this Agrwman or, It Cusmmar
t billed In arceare, upon fife date Ittdloatetl In the 'BtaA Datd apace thereon, and ahdl
oxttlnw far iM parted a. epadAad an the hce of INS Agreement In the avant a Customer
roaches Or exoade the copy allawanep epedAed on tM face of Wa Agreement prior b the
d~ia end foci al~eaoes~e ooplia, it tM me®~ bs~ otlatad ar Me Crntomar wti be
rg oppOtlte Olds of INS doaumad,
through the end ar the earttroCt term.
10, GVGNT OF DEFAULT AND TERSIINATION TM ooourrena of the iollawlnp shall
oorntitute an Evan of DeCdulk the Cusomer falls b pay any portlan of the duuga for
ntalntenfnoe Or parts, a provided order rat Agreentettt when tlw, or tM Customw fella m
duy perfontt any oovettan, oortdtlon ex Andhttion of this Agroemen. upon en Cward of
Demult, Sevin msY• (lI roAb• b service tics equlpmerrk QI) htrttisft scrubs on S C.O.D. 'Per
GIF teals based upon publlehed ratty In efreot at Ute Uma of eerv)ce; and pl>) termlrtata tide
g0. NO WARRANTY 9AVIN DI9CLAIM3 ALL WARRANTIES, E>D'RE99 OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TECHNICAL
COMPATABII.ITY, FITNESS FOR USE, OR FTTNE88 FOR A PARTICULAR PURpO9E,
CU9TOMERAOREEB THAT BAVIN IS NOT RE9PON91ELE FOR DIRECT, INCIDENTAL OR
CONSEQUENTIAL DAM110E9 INCLUDINt3, aUT NOT LIMITED TO, THE L089 OF lJ8E OF
THE EQUIPMENT,
Zt. INSURANCE Cwtomer shall oDtln and melntdn, et Ace own expense, Irnunnoe
arleanq m dame for Inlury andror property wmaga pndudng commardal general IlabUlty
Irwranoe) based on Ira uee d the equipment, goods aril maonlnery,
Itav, 11/00