86-154 World Communications Consultants - Telecommunicartions Group (and Trafton-Laughlin in 1990)(ATTACHMENT)
(We--ee�) %q, f!00
15 City of Cupertino
AGREEMENT NO.
BY THIS AGREEMENT made and entered into on the 18th day of August 19 Bb
by and between the CITY OF CUPERTINO (Hereinafter referred to as CITY) and
Name (1) WORLD COMMUNICATIONS GROUP (2)
Address HLET BLVD. #21 City SAN MATEO _Zip 94409 Phone 415 570-5444
(Hereinafter referred as CONTRACTOR), in consideration of their mutual covenants, the parties hereto agree as follows:
CONTRACTOR Shall provide or furnish the following specified services and/or materials:
TELECOMMUNICATIONS CONSULTANTS.
DELIVERY: Per attached.
EXHIBITS: The following attached exhibits hereby are made part of this Agreement:
1. Fee Schedule.
2. Request for Proposal. See attachments
TERMS The services and/or materials furnished under this Agreement shall commence on
and shall be completed before
COMPENSATION For the full performance of this Agreement, CITY shall pay CONTRACTOR:
Not to exceed $14,400.
GENERAL TERMS AND CONDITIONS
Hold Harmless. Contractor agrees to save and hold harmless the City, its officers, agents and employees from any and
all damage and liability of every nature, including all costs of defending any claim, caused by or arising out of the per-
formance of this agreement. City shall not be liable for acts of Contractor in performing services described herein.
Insurance. Should the City require evidence of insurability Contractor shall file with City a Certificate of Insurance
before commencing any services under this agreement. Said Certificate shall be subject to the approval of City's
Director of Administrative Services.
Non -Discrimination. No discrimination shall be made in the employment of persons under this agreement because of
the race, color, national origin, ancestry, religion or sex of such person.
Interest of Contractor. It is understood and agreed that this agreement is not a contract of employment in the sense
that the relation of master and servant exists between City and undersigned. At all times Contractor shall be deemed to
be an independent contractor and Contractor is not authorized to bind the City to any contracts or other obligations in
executing this agreement. Contractor certifies that no one who has or will have any financial interest under this
agreement is an officer or employee of City.
Changes. This agreement shall not be assigned or transferred without the written consent of the City. No changes or
variations of any kind are authorized without the written consent of the City.
CONTRACT CO-ORDINATOR and representative for CITY shall be:
Name Dorothy Cornelius Department City Clerk
Address 10300 Torre Avenue Cupertino, CA 95014 Telephone (408) 252-4505
This Agreement shall become effective upon its execution by CITY, in witness thereof, the parties have executed this
Agreement the day and year first written above. J
CO
TO CITY OF CUP 1INO:
By. By
Title t%� Title j A-)
5.
PROPOSED
OP
WoridCom's fees are based on actual hours expended by
consultants on the project. Our current rate is $90.00 per
hour. The estimated maximum hours required to complete each
phase of the project is listed below. Report generation,
copy expenses and other nominal business expenses are
included in our hourly rate. Only extraordinary expenses
such as travel beyond 100 m i I es, overnight I odg i ng, or
spec 1 a I outs i de comp uter sery i ces, w i l l be b i l l ed at cost.
Extraordinary expenses are not foreseen for this project.
FEE SCHEDULE:
Phase 1 — Inventory the present voice and data communications
equipment and conduct a thorough Needs Assessment Survey.
Estimated not to exceed 28 hours ($2,520).
Phase 2.— Analyze various voice and data communications
solutions and recommend a specific "best" course of action,
including total system design and City's telecommunication
management and staff Ing requirements. Estimated not to
exceed 32 hours ($2, 880).
Phase 3 --Assist City staff in preparing a deta i I ed Request
For Proposal (RFP) covering voice and data communications
requirements. Estimated not to exceed 20 hours ($1,800).
Phase 4 — Assist staff in distributing and evaluating the
responses to the RFP(s), and selection of the "best" service
offering. Estimated not to exceed 24 hours ($2,160).
Beyond those consulting services requested by the City,
WorldCom proposes to:
Phase 5 — Assist the City with all contracts preparation Dnegotiation. Estimated not to exceed 16 hours (51,440). :�,JD)
Phase 6 — And to supervise the. installation, training and
acceptance testing of any new voice or data communications
systems. Estimated not to exceed 40 hours ($3,600).
Telcmr=octiorls Plarmrg & M=gemer t
Request for Proposal
Telecommunications Study
City of Cupertino, California
I. The City of Cupertino is soliciting proposals for a consultant to
provide specialized assistance in two areas:
1. City Telephone System Upgrade.
2. Data Communication System.
Ii. The consultant shall focus directly on the development of
recommendations for 1) upgrading the present telephone system
and 2) data ccmmuni.cations capabilities.
These projects represent two key segments of a coordinated
telecommunications development process and the consultant must
give due consideration to the immediate and long term impact that
any recommended action might have on the development of any other
City ccm mziications system.
III. The City of Cupertino employs a staff of ninety-six who work in
seven locations throughout the City. The majority, however, are
located within City Hall, which is scheduled to undergo
remodeling for one year starting September 1, 1986. In addition,
a new Community Center is scheduled for construction Summer,
1987.
During the .remodeling, City Hall staff will be housed in a
temporary facility. The consultant will be expected to address
the issue of taking the present telephone system to the temporary
facility and installing a new system as part of the remodeling or
selecting a new system to have installed in the temporary
facility and then moved to the remodeled City Hall.
The existing telephone system is AT&T's SMA located in City
Hall. The system consists of 2 consoles and 95 touch tone
instruments, 26 of them located outside of City Hall. The system
has twelve trunks; no tie lines or FEX service.
The City expects to make use of data transmission to three remote
sites (future Community Center, Service Center and Monta Vista
Community Center) in the near future. The need to address the
future requirements in light of the current technology, existing
telephone system, future City plans and the technical complexity
of the issue requires a study by a highly qualified independent
consultant.
IV. The work necessary, as presently viewed, will include:
1. Familiarization with City facilities, with all existing or
Projected communications activity.
-1-
a. telephone system and projected needs.
b. data communications requirements.
2. Telephone System Upgrade
a. Analyze available options for replacing the existing
SGlA switch and other ancillary telephone equipment and
review those options with City staff.
b. R--COMMend a specific course of action and provide a
rationale as well as an economic analysis/justification
for the system selected. The telephone system selected
is expected to be cost effective in terms of operation,
maintenance and expansion capabilities, as well as
offering a high-quality transmission.
C. Prepare a detailed telephone system design, including
switch, station equipment, wiring, on and off -premise
interconnections and overall telecommunications system
interrelationship requirements.
d. Define the City's telecommunications management and
staffing requirements for the system selected and
advisability of contract services for such needs.
e. Assist staffinember in preparing a detailed bid
specifications for equipment and/or services as
required.
f. Assist staff in evaluating the responses to any bid
specifications as required.
3. Data Ccno-inications
a. Analyze methods of interconnecting work stations at
City Hall to those at the Service Center, future
Carni =ty Center and Monta Vista Community Center and
review those alternatives with City staff.
b. Recommend a specific course of action and provide a
rationale as well. as an economic analysis/justification
for the system selected.
C. Assist in preparing detailed bid specifications for
equipment and/or services as required.
d. Assist in evaluating the responses to any bid
specifications that may be required.
-2-
V. Consultant shall submit a proposed work plan to accomplish the
project and shall include:
1. Task descriptions.
2. Estimated staff -days and personnel level.
3. Task start and finish date.
Consultant shall submit a bi-weekly status report which will
summarize project progress to date and contain a schedule of
activities to be completed to end -of -project.
At the completion of the project consultant should anticipate
malting an oral presentation to the City Manager and Senior
Management Group.
The project shall begin within ten working days after bid award
and shall be completed within thirty working days thereafter.
Consultants may provide a different Statement of Work and its
schedule should they believe that the same objectives can be met
in a more expeditious manner.
VI. General Information
City of Cupertino Contacts
Robert W. Quinlan
City Manager
(408) 252-4505
Dorothy Cornelius
City Clerk
(408)252-4505
All property rights, including publication rights of all reports
produced by the consultant in connection with the project, shall
be vested in the City of Cupertino. The consultant shall not
publish or release any of the results of the study without the
express written permission of the project director.
In the event of termination of the contract prior to its
completion, the consultant shall, at the option of the City,
promptly deliver to the project director all working papers and
data previously collected by the consultant for possible use in
connection with further studies.
The City is not liable for any cost incurred by a consultant
responding to this RFP.
-3-
VII.
All questions regarding procedures to be followed in the
submission of a response to this RFP should be directed to:
Dorothy Cornelius
City Clerk
10300 Torre Avenue
Cupertino, CA 95014
(408)252-4505
The consultant selected for the study must provide the City with
evidence of acceptable levels of insurance coverage, including
casualty, liability, and workers' cassation insurance to
protect the City.
After a consultant is selected by the City, the contents of the
submitted proposal will become a contractual obligation. Failure
Of the consultant to agree to include the proposal as part of the
contractual agreement may result in the cancellation of the
award.
The City reserves the right to accept any part of the proposal
and will not be obligated in any way to accept those parts that
do not meet with the approval of the City.
Proposals must include a Cost Section, which should contain the
following price elements:
1. Maximum cost including all fees and other expenses for
telecammuacations upgrade and data communications, 2a 3a
and b.
2. Hourly rates for any additional work requested by the City.
Costs for installation assistance, if required, will be
negotiated. All cost figures shall hold firm for at least ninety
(90) days from the closing date for receipt of proposals.
A payment schedule will be negotiated with the consultant at the
time of award.
The City reserves the right to accept or reject any or all
proposals. The City also reserves the right to terminate this
project at anytime.
The proposal shall include:
A. Resumes of Consultant Personnel
The consultant shall include a resume of each professional
staff member who will be working on the project. No
substitution will be allowed without the approval of the
-4-
VIII.
project director. Professional personnel may be subject to
personal interviews by a Selection Co mnittee, should they
deem it necessary.
B. Client References
The consultant shall. include a list of client references
that City staff may contact. References shall include the
ccunpany or organization name, a contact person, address,
telephone number and a summary of work performed.
C. Affidavit of Non -Affiliation
The consultant shall include an affidavit of non -affiliation
certifying that the consultant is not affiliated with nor has any
financial interest in any manufacturer, distributor, supplier, or
other company supplying any type of telephone,
teleccmmmmications, or data equipu ent. In addition, the
consultant will certify that he will not solicit, receive or
accept remuneration of any type from any manufacturer,
distributor, supplier or other company for reccnmending and/or
installing any of their products or services.
• ••� •� Y 1.'u�YY • ' ►li � � r ru
A. Response Submission
In oder to facilitate the evaluation process, five (5)
copies of each proposal are required. All proposals must be
sealed in a package showing the following information on the
outside:
1. Addressed to:
Dorothy Cornelius
City Clerk
10300 Torre Avenue
Cupertino, CA 95014
2. Consultant's Name and Address
3. Teleccum=ications Study Proposal
4. Proposal Due Date
The proposal package must be mailed or delivered to the
above address prior to the closing date and time for receipt
of proposals. Consultants mailing or shipping their
proposals must allow sufficient delivery time to ensure
timely receipt of their proposals by the time specified.
Late proposals may not be accepted
-5-
C.
loll
E.
Closing Date
All proposals must be received by the City Clerk by 3:00
p.m. on Friday, June 6, 1986.
Consultant Pre-Suhmission Conference
A consultant conference prior to proposal submission will he
held at Cupertino City Hall, 10300 Torre Avenue, Cupertino,
8:30 a.m.-11:00 a.m., Friday, May 30, 1986, to discuss and
clarify this RHP.
Oral Presentations
Consultants shall make oral presentations, including
Professional staff interviews, to supplement proposals, if
requested by the City. These presentations would be held
subsequent to the receipt of the proposals to assist the
City in evaluating the proposal and the qualifications of
the consultant. The City will schedule a time for each oral
presentation which it requests. Recordings may be made of
all oral presentations for further study and analysis.
Should a consultant refuse to honor the request for an oral
presentation or interview it may result in the rejection of
the proposal by the City.
Submittal Format
Consultant's submittal should conform to the following
guidelines:
1. Name, address, telephone number and other identifying
information of the consultant's firm.
2. Signed consultant's statement authorizing subni.ttal of
the proposal.
3.
4.
5.
6.
7.
8.
9.
Name, address, and telephone nuTber of the project
manager.
Proposed work plans (Section IV and V).
Proposed cost (Section VI).
Reounes of consultant personnel.
Client references.
List of last three switches and suppliers recuended.
Affidavit of non -affiliation."
IX. PROJECT SELECTION CRIT1;RIA
All proposals submitted as a result of this RFP will be evaluated
by a ccmunittee composed of City staff, and the prospective
consultant selected principally on the following criteria:
1. Satisfactory ams and recognition of the overall
project objectives. Specificity, clarity and
comprehensiveness of the project plan and its degree of
responsiveness to the project tasks.
2. The application of an appropriate methodology and realistic
work schedule.
3. The appropriateness of the designated staff to the project
approach. Especially important is evidence of major
experience suited to the requirements of the project.
4. The demonstrated ccunpetence and prior experience of the
consultant's project manager.
5. Demonstrated corporate and staff ccmlpetence in previous work
of a telecommunications nature. .
6. The accuracy of factual statements contained in the proposal
and evidence of existing knowledge in the project area.
7. The subjective judgment of the City project director and the
evaluation staff as to the ability of the consultant to
bring adequate staff and facilities to bear upon the project
to ensure a high probability of successfully timely
accomplishment of project objectives.
Cost estimates will receive consideration, but will not be the
most important selection criterion. Staff and expense costs will
be considered in light of the professional qualifications of the
proposed staff.
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White -
AGREEMENT
CITY OF CUPERTINO
P.O. Box 580
Cupertino, CA 95015
252-4505
BY THIS AGREEMENT made and entered into on the 27rh day of -y
by and between the CITY OF CUPERTINO (Hereinafter referred to as CITY) and
Name (1 1 rffri - ' .w`•aE* (2)
_\O, 15 Cj' ./'..7.5 1,7•; 010
NO. a -r 7
�1
19 1.,7
Address City Zip Phone
(Hereinafter referred as CONTRACTOR), in consideration of their mutual covenants, the parties hereto agree as follows:
CONTRACTOR Shall provide or furnish the following specified services and/or materials:
s pier attac_:eC
EXHIBITS: The following attached exhibits hereby are made part of this Agreement:
TERMS The services and/or materials furnished under this Agreement shall commence on 11ay 6. , i is 7
and shall be completed before ,� a_ Il , �-3--,a
COMPENSATION For the full performance of this Agreement, CITY shall pay CONTRACTOR: ,Ila ar. .
GENB AL`QfE�N(ScA`I��CbNb'ITIONS
Hold Harmless. Contractor agrees to save and hold harmless the City, its officers, agents and employees from any and
all damage and liability of every nature, including all costs of defending any claim, caused by or arising out of the per-
formance of this agreement. City shall not be liable for acts of Contractor in performing services described herein.
Insurance. Should the City require evidence of insurability Contractor shall file with City a Certificate of Insurance
before commencing any services under this agreement. Said Certificate shall be subject to the approval of City's
Director of Administrative Services.
Non -Discrimination. No discrimination shall be made in the employment of persons under this agreement because of
the race, color, national origin, ancestry, religion or sex of such person.
Interest of Contractor. It is understood and agreed that this agreement is not a contract of employment in the sense
that the relation of master and servant exists between City and undersigned. At all times Contractor shall be deemed to
be an independent contractor and Contractor is not authorized to bind the City to any contracts or other obligations in
executing this agreement. Contractor certifies that no one who has or will have any financial interest under this
agreement is an officer or employee of City.
Changes. This agreement shall not be assigned or transferred without the written consent of the City. No changes or
variations of any kind are authorized without the written consent of the City.
CONTRACT CO-ORDINATOR and representative for CITY shall be:
IN
� DEPARTMENT
This Agreement shall become effective upon its execution by CITY, in witness thereof, the parties have executed this
Agreement the day and year first written above.
CONTTOR: a� CITY OF CUP TI
/6� —
By Bye
Tifle
Title%t
Soc. Seca/
APPROVALS
CONTRACT AGREEMENT
The fol I ow i ng Is a formal agreement between the City of Cupertino
(hereafter called the Client) and World Communications Group
(hereafter cal led WorldCom).
The purpose of this agreement is for the Client to retain
WorldCom to:
o Oversee planning for Voice and Data Communications at
remodeled City Hall;
o Coordinate preparation of floor plans and other specific
information for deinstallation and reinstallation of the
telecommunications system;
o Investigate and coordinate any changes or reprogramming
required for system relocation;
o Assist City with implementation of telephone call accounting
program;
o Coordinate relocation of Pacific Bell services as necessary;
o Provide professional assistance as necessary for successful
relocation and operation of the City's voice and data
communications systems.
COST:
- $90.00 per hour estimated not to exceed 35 working hours, _
$3,000.00
METHOD OF PAYMENT:
Actual time expended will be b i l l ed monthly as work progresses,
payable upon receipt of itemized invoice.
Agreed to:
Consultant
WORL MMUNICATIONS OU
By: —
Title: V.
CI le-`
CITY
TitI
Date: Date:
Telammmu-ioat ons Plc Tft&M=gemer t
.; Asii',
Cites of curerti"o
City of Cupertino 10300 Torre Avenue Cupertino, California 95014 (408) 252-4505
To: Robert W. Quinlan, City Manager
From: Dorothy Cornelius, City Clerk
Subject: MOVING TELEPHONE SYSTEM
Date: May 27, 1987
As per previous discussion, here is the contract authorizing World Communications
Group (Don Trafton) to oversee the moving of voice and data communication to City
Hall. The hourly rate for services remains the same; the time estimated is not to
exceed 35 hours. Therefore, the total will not exceed $3,000. I have signed as
contract co-ordinator, but feel it is appropriate for you to sign as "Department
Head".
If you have any questions or want to discuss this further, please give me a call
(217).
i'
10300 Torre Avenue
Cupertino, CP.. 35014-3255
Telephone: (408) 252-4505
FAX: (408) 252-0753
DEPARTMENT OF THE CITY CLERK
1loMMber 29, 1.990
'11rafton-Laughlin.
531 Vernon Street
Roseville, CA 95678
AGREEMENT 'IF-'IFSETAGREEMENT •-
Usa-r Mr. Laughlin,
P.O. Box 580
Cupertino; CA 95015-0580
We are: enclosing to you the com LF to Agre�at,, -It any and1et�reen the City of
Cupertino and Traftm Lal.#'Iin, wl-li.ch I have signed. bulc{ you please
mrplete by signing under contractor and stunt- to Jn=:�.I cavil:; rinturn your
spy to srou. Than}c you for your coob-rera4iOn.
CQ
CITY CLERK
CITY Or CUI=-'INO
DC/so
encl.
AGREEMENT
CITY OF CUPERTINO
P.O. Box 580
Cupertino, CA 95015
252-4505
Acct //
110-2000-761
NO.
BY THIS AGREEMENT made and entered into on the 1st day of November 19 90
by and between the CITY OF CUPERTINO (Hereinafter referred to as CITY) and
Name (1)_ Traf ton—Laughlin (2)
Address 531 Vernon Street, Suite C City Roseville Zip 95678 Phone 16 961-4554
(Hereinafter referred as CONTRACTOR), in consideration of their mutual covenants, the parties hereto agree as follows:
CONTRACTOR Shall provide or furnish the following specified services and/or materials:
Telemanagement services
EXHIBITS: The following attached exhibits hereby are made part of this Agreement:
Exhibit A
TERMS The services and/or materials furnished under this Agreement shall commence on November 1, 1990
and shall be completed before June 30, 1991
COMPENSATION For the full performance of this Agreement, CITY shall pay CONTRACTOR: $55/hr.
not to exceed $2,000
GENERAL TERMS AND CONDITIONS
Hold Harmless. Contractor agrees to save and hold harmless the City, its officers, agents and employees from any and
all damage and liability of every nature, including all costs of defending any claim, caused by or arising out of the per-
formance of this agreement. City shall not be liable for acts of Contractor in performing services described herein.
Insurance. Should the City require evidence of insurability Contractor shall file with City a Certificate of Insurance
before commencing any services under this agreement. Said Certificate shall be subject to the approval of City's
Director of Administrative Services.
Non -Discrimination. No discrimination shall be made in the employment of persons under this agreement because of
the race, color, national origin, ancestry, religion or sex of such person.
Interest of Contractor. It is understood and agreed that this agreement is not a contract of employment in the sense
that the relation of master and servant exists between City and undersigned. At all times Contractor shall be deemed to
be an independent contractor and Contractor is not authorized to bind the City to any contracts or other obligations in
executing this agreement. Contractor certifies that no one who has or will have any financial interest under this
agreement is an officer or employee of City.
Changes. This agreement shall not be assigned or transferred without the written consent of the City. No changes or
variations of any kind are authorized without the written consent of the City.
CONTRACT CO-ORDINATOR and representative for CITY shall be:
NAME Dorothy Cornelius DEPARTMENT City Clerk
This Agreement shall become effective upon its execution by CITY, in witness thereof, the parties have executed this
Agreement the day and year first written a-beve:-
�7
CONTRACT(),/. CITY OF CUP RTIN
Title Title r
Soc. Sec./
APPROVALS
Department Heao Dat City Cl Date
White - City Clerk Copy Green - Finance Canary - Contractor's Copy Pink - Receiving Copy Goldenrod - Department Copy
�,'" ' � ��� ,• 'a�. T
531 Vernon Street, Suite G
Roseville, CA 95678
Sacramento Voice Mail No.
( 916) 961--4554
TELEMANAGEMENT SERVICES PROVIDED
1. Call only ONE SERVICE COMPANY to facilitate and manage all of
your telecommunication service calls, orders, troubleshooting,
billing problems, or informational needs.
?. Your company will now benefit from GROUP BUYING POWER by
joining the many other companies enjoying TRAFTON-LAUGHLIN
TELEMANAGEMENT SERVICES.
3. Your local Bell Company BILLS WILL BE REVTEWED to determine
the number of lines being billed. You will be advised when
more cost effective Bell services are found.
4. Every six months,
telephone long
distance SERVICES
AND RATES
WILL BE REVIEWED to determine
your m:�st cost
aI.L. I-ve
services such as
DATA lines, TIF:
Lines, OPX
a_ncoming
and outgoing WATS
lines, and other
long distance services that
will benefit you
the most.
5. RELIABLE INFORMATION AND ADVICE are available when you have
inquiries regarding your telecommunications voice or data
services, new products, telephone systems, software, void
mail, etc.
6. WE WILL DO YOUR LEG WORK AND FOLLOW-UP when you are too bus,,,
or don't want to spend your own valuable time on service or
equipment needs.
7. Client has the option to select any of the telemanagement
services that will best serve cli_ent.'s needs.
8. TRAFTON-LAUGHLIN TELEMANAGEMENT SERVICES shall provide client
with up to �_ hour)of service per month. Extensive or
special telemanagement services requested by client shall be
billed at fixed cost estimates, and paid in full upon
completion. A late charge of 1.5% per month shall. be added
to outstanding account balances 30 days past due.
9 .Client agrees to pay vendor service company's overt._me Hourly
.nates if work is requested at times other than normal business
hours (Monday thru Friday, 8 a.m.•5 p.m.).
Page 1 of 2
10. Vendors' work order requests shall be signed by client or
client's employee requesting service.
11. TRAFTON-LAUGHLIN TELEMANAGEMENT SERVICES agrees to direct all
non -emergency service calls within 24 hours and follow-up
until resolved. All emergency calls should_ first go directly
to the vendor affected and then to TRAFTON-LAUGHLIN TELE -
MANAGEMENT SERVICES for follow-up.
12. Client hereby appoints TRAFTON-LAUGHLIN TELEMANAGEMENT
SERVICES as its General Agent for services requested by client
and agrees to sign attached Letter of Agency for this purpose.
13. Bell, long distance company or vendor services requested by
the client shall be the full responsibility of the client and
payable as normally required by the appropriate service
company.
14. Client may choose between two long distance carrier options:
A. Carrier participating in compensation with TRAFTON-
LAUGHLIN TELEMANAGEMENT SERVICES at no cost to cl.ient,
or
B. Carrier not participating in compensation with TRAFTON-
LAUGHLIN TELEMANAGEMENT SERVICES for a fee of an aP1.0-dllt
equal to client's first six months' savings.
15. TRAFTON-LAUGHLIN TELEMANAGEMENT SERVICES is acting only as a
service or project facilitator on behalf of the client.
Client agrees to hold TRAFTON-LAUGHLIN TELEMANAGEMENT SERVICES
harmless from claims or damages arising from services rendered
or not, by client's vendors, Dell Company, long distance
companies, or any other related telephone equipment or service
companies.
16. Either client or TRAFTON-LAUGHLIN TELEMANAGEMEI4T SERVICES can
terminate Telemanagement Service with 30 days written notice.
Traftarl-La ghlin Te emanagement Services Date
'DO ze
li b -5
Name & Title 1/1
Page 2 of 2
-ry/o
Date
//-7 *
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RM,1� r; 034E r 4RfWI EED J4 `+' IF R E i L -E T) BY i }2.''�1 / 9i
Er -'i r i T LIRr; 1 ltia=i�"i i `�' , - -- — Contract No.
Master Customer No.
�
( District 1041
W PF, 02%1. 3/x71
Tel Plus Communications, Inc.
A Siemens Company
MAINTENANCE SERVICE AGREEMENT
Company Address
r01 f-7 nt F1�-a�rr r7ai�
i�nr r R t r �7f 73LIR7
Customer Name F. T T( P [I PMT T fait ,
Tel Plus ICAT ICk,,15) Inc. ("Company") agrees 2•
to provide maintenance services to Customer on,cartain equipment
listed in Exhibit A at the address listed below under the terms and
conditions provided in this agreement.
` F�i'IE S i-<isCN `F PT R T 1741-.
Equipment site location
Maintenance Services Company shall provide the following
maintenance services:
1.1 Non Emergency Service. Company shall use
its best efforts to respond to normal malfunctions
within one business day after receiving notice
thereof. Business day shall be understood to
mean Monday through Friday, 8 a.m. to 5 p.m.,
except any holidays observed by the Company.
Service provided outside of the business day
shall be charged at Company's then current rate.
Contract coverage outside of the business day
hours can be contracted for at the option of the
customer.
1.2 Emergency Service. Company shall use its
best efforts to respond to malfunctions originating
with the switching equipment which prevent the
system from processing incoming and/or
outgoing calls on the equipment within four (4)
hours after receiving notice thereof. Response
in all cases may mean remote interrogation via
a maintenance port, without a technician on site.
1.3 Parts and Labor Included. Maintenance
service shall include the labor, software recoding,
and parts required to repair or replace equipment
which has become defective through normal
wear and usage during contract hours and all
parts, independent of business hours, required
to repair or replace equipment except as
otherwise provided for in the exclusion section
of this agreement. Parts replaced under the terms
and conditions of this contract become the
property of the Company.
Address If -11R15 �;Tr 11 TM; MA.n
f"t If , TTf il, Cr 9 EC14
Price and Terms of Payment for Maintenance Services
2.1 The price for maintenance services pro-
vided during the contracted hours shall be
$ monthly, plus all applicable
taxes, for the initial term of this agreement and
shall be subject to increase on renewal at
Company's then current rate.
2.2 Customer agrees to pay for the maintenance
services in advance by one of the following
methods which shall be selected and initialed
by Customer's authorized representative.
— Prepaid annual rate of $ 1lO ' s 92 .
(This rate represents a 4% discount for
annual payment.)
Customer's initials:
Prepaid quarterly rate of $ 288.00
Customer's initials:
Annual rwount. $1,152.00 + alapl i.cablF- t -ax
3. Service Area. The normal service area is 50 miles from
the center of serviced cities. If equipment is located outside
of the 50 mile radius, a surcharge will apply.
4. Terms. The term of this agreement shall be
months commencing, on (2/299/91 and shall be
automatically renewed from year to year at Company's then
prevailing rates, unless either party gives the other party
written notice of termination at least thirty (30) days prior to
the end of the term or extended term.
5. Exclusions from Maintenance Service. EXPRESSLY
EXCLUDED FROM MAINTENANCE SERVICES PROVIDED
UNDER THIS AGREEMENT ARE MAINTENANCE OR
REPAIRS CAUSED BY ALTERATIONS BY ANY ONE
OTHER THAN COMPANY INCLUDING IMPROPER WIR-
ING, INSTALLATION OR REPAIR, THEFT, ACCIDENT,
MISUSE IN VIOLATION OF MANUFACTURER'S INSTRUC-
TIONS, ABUSE, FIRE, WIND OR FLOOD OR OTHER ACTS
OF GOD INCLUDING WITHOUT LIMITATION LIGHTNING,
COMPANY CUSTOMEFJ/
TEL PLUS ; Ci�)i`1<`�.�Y`�]?%l=�i {-I �� ,. -
�L/
By �1 r� ,� By
Title M�' fi, t.� �,�. + Title
Date �- 4 �� 1 Date
SEE REVERSE FOR ADDITIONAL TERMS
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