21-071 Amendment #2 dated 10-12-22 to Granicus Master Subscription AgreementOrder #: Q-222413
Prepared: 08/04/2022
Second Amendment to the Granicus Service Agreement between Granicus,
LLC and Cupertino, CA
This Second Amendment to the Granicus, LLC Service Agreement is effective on the date this document is signed and
entered into by and between Granicus, LLC, a Minnesota Limited Liability Company d/b/a Granicus (hereinafter
referred to as "Granicus"), and Cupertino, CA (hereinafter referred to as "Client"), with reference to the following:
WHEREAS, the Client and Granicus entered into an Agreement effective 07/06/2021 (the "Agreement"); and
WHEREAS, in addition to Client's existing solution, Client wishes to add certain products and services as detailed in Q-
222413, which is attached as Exhibit A and incorporated herein by reference; and
NOW, THEREFORE, in consideration of the premises, the parties intend that the Agreement be amended as follows:
1. Client and Granicus desire to continue Granicus' services to the Client under the Agreement, and hereby
affirm their intent that it remain in full force and effect as amended and restated by this Second
Amendment.
2.Compensation shall be amended to include the fees detailed in Exhibit A. Exhibit A is exclusive of applicable
state, local, and federal taxes, which, if any, will be included in the invoice. It is the responsibility of the Client
to provide applicable exemption certificate(s).
3.Either Party may terminate the Agreement for convenience by providing the other Party 30 days' notice.
4.Except as amended by this Second Amendment, all other terms and conditions of the Agreement shall
remain in full force and effect.
5.In the event of any inconsistency between the provisions of this Second Amendment and the documents
comprising the Agreement, the provisions of this Second Amendment shall prevail.
IN WITNESS WHEREOF, the parties have caused this Second Amendment to be executed by their duly authorized
representatives.
Agreement and Acceptance
By signing this document, the undersigned certifies they have authority to enter the agreement. The undersigned
also understands the services and terms.
Cupertino, CA Granicus
Signature:Signature:
Name:Name:
Title:Title:
Date:Date:
Cupertino, CA
Signature:
Name:
Title:
Date:
Cupertino, CA
Signature:
Name:
Title:
Date:
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
8/8/2022
Kelly Oliver
Vice President of Contracts
Christopher D. Jensen
Christopher D. Jensen
City Attorney
Oct 12, 2022
Pamela Wu
City Manager
Oct 12, 2022
Kirsten Squarcia
City Clerk
Oct 12, 2022
Exhibit A
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
PRICING SUMMARY
The pricing and terms within this Proposal are specific to the products and volumes contained within this
Proposal.
One-Time Fees
Solution Billing
Frequency Quantity/Unit One-Time Fee
OpenCities SaaS License - Setup and
configuration package
Milestones -
25/25/25/25 1 Each $10,000.00
OpenCities CMS Design Upon Delivery 1 Each $5,000.00
Training - OpenCities Upon Delivery 1 Each $1,500.00
GXG Writing for the Web Workshop Up Front 1 Each $5,000.00
OpenCities Content Migration Upon Delivery 600 Each $3,000.00
OpenForms License - Setup and
Configuration Package Up Front 1 Each $0.00
Training - OpenForms Upon Delivery 1 Each $1,200.00
GXG Information Architecture Up Front 1 Each $22,500.00
OpenCities Imperva Security License -
Services Setup and Configuration Package Up Front 1 Each $0.00
SUBTOTAL:$48,200.00
New Subscription Fees
Solution Period of
Performance
Billing
Frequency
Quantity/
Unit Annual Fee Prorated Fee
OpenCities SaaS License 7/6/2022 to
7/5/2023 Annual 1 Each $17,250.00 $17,250.00
OpenForms Enterprise License
(30 users, 100 forms)7/6/2022 to
7/5/2023 Annual 1 Each $7,500.00 $7,500.00
OpenCities Cloud Security
License 7/6/2022 to
7/5/2023 Annual 1 Each $1,250.00 $1,250.00
SUBTOTAL:$26,000.00 $26,000.00
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Exhibit A
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Renewing Subscription Fees
Solution Period of
Performance
Billing
Frequency
Quantity/
Unit Annual Fee Prorated Fee
Address Identification 7/6/2022 to
7/5/2023 Annual 1 Each $13,119.74 $13,119.74
eComment 7/6/2022 to
7/5/2023 Annual 1 Each $2,205.00 $2,205.00
24/7 Hotline 7/6/2022 to
7/5/2023 Annual 1 Each $4,505.13 $4,505.13
Compliance Monitoring 7/6/2022 to
7/5/2023 Annual 1 Each $5,624.26 $5,624.26
Mobile Permitting &
Registration
7/6/2022 to
7/5/2023 Annual 1 Each $5,250.00 $5,250.00
Rental Activity Monitoring 7/6/2022 to
7/5/2023 Annual 1 Each $7,507.14 $7,507.14
Upgrade to SDI 720p
Streaming
7/6/2022 to
7/5/2023 Annual 1 Each $1,418.15 $1,418.15
Open Platform Suite 7/6/2022 to
7/5/2023 Annual 1 Each $4,254.42 $4,254.42
Legistar 7/6/2022 to
7/5/2023 Annual 1 Each $10,210.63 $10,210.63
Granicus Encoding Appliance
Software (GT)
7/6/2022 to
7/5/2023 Annual 1 Each $1,418.15 $1,418.15
Tax Collection 7/6/2022 to
7/5/2023 Annual 1 Each $0.00 $0.00
govService (Short Term Rentals)
Government Transparency
Suite
7/6/2022 to
7/5/2023 Annual 1 Each $6,168.93 $6,168.93
Meeting Efficiency Suite 7/6/2022 to
7/5/2023 Annual 1 Each $6,027.11 $6,027.11
Legistar Add-On - Laserfiche
Integration
7/6/2022 to
7/5/2023 Annual 1 Each $0.00 $0.00
Template - Sectioned View
Page
7/6/2022 to
7/5/2023 Annual 1 Each $0.00 $0.00
VoteCast Standard Package
(Tablet) (ME)
7/6/2022 to
7/5/2023 Annual 1 Each $3,780.00 $3,780.00
govMeetings
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Exhibit A
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Project Finder Basic 12/16/2022 to
7/5/2023 Annual 1 Each $999.99 $554.79
EngagementHQ Additional
Hub Admin
5/10/2023 to
7/5/2023 Annual 1 Each $0.00 $0.00
EngagementHQ Additional
Hub
5/10/2023 to
7/5/2023 Annual 1 Each $4,500.01 $695.55
Brand Integration
Maintainence
5/10/2023 to
7/5/2023 Annual 1 Each $4,999.99 $772.83
CampaignDocs - Hosting 7/6/2022 to
7/5/2023 Annual 1 Each $0.00 $0.00
CampaignDocs Public Kiosk
Subscription
7/6/2022 to
7/5/2023 Annual 1 Each $328.87 $328.87
CampaignDocs Web
Publishing Subscription
7/6/2022 to
7/5/2023 Annual 1 Each $657.87 $657.87
eCampaign Subscription 7/6/2022 to
7/5/2023 Annual 1 Each $1,315.74 $1,315.74
SUBTOTAL:$105,966.76 $97,489.94
eHQ
DisclosureDocs Full Review
Subscription
7/6/2022 to
7/5/2023 Annual 1 Each $547.65 $547.65
DisclosureDocs Ethics
Subscription
7/6/2022 to
7/5/2023 Annual 1 Each $773.71 $773.71
DisclosureDocs Subscription 7/6/2022 to
7/5/2023 Annual 1 Each $1,597.12 $1,597.12
eDisclosure Filer Module
Subscription
7/6/2022 to
7/5/2023 Annual 1 Each $1,597.12 $1,597.12
CampaignDocs Subscription 7/6/2022 to
7/5/2023 Annual 1 Each $1,535.03 $1,535.03
govRecords
Communications Cloud 7/6/2022 to
7/5/2023 Annual 1 Each $12,500.00 $12,500.00
Communications Cloud
Advanced Package
7/6/2022 to
7/5/2023 Annual 1 Each $3,125.00 $3,125.00
govDelivery
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Exhibit A
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
FUTURE YEAR PRICING
Period of Performance
Solution(s)07/06/2023 -
07/05/2024
07/06/2024 -
07/05/2025
07/06/2025 -
07/05/2026
VoteCast Standard Package (Tablet)
(ME)$3,969.00 $4,167.45 $4,375.82
Upgrade to SDI 720p Streaming $1,489.06 $1,563.51 $1,641.69
Communications Cloud $13,125.00 $13,781.25 $14,470.31
Open Platform Suite $4,467.14 $4,690.50 $4,925.02
Legistar $10,721.16 $11,257.22 $11,820.08
Granicus Encoding Appliance
Software (GT)$1,489.06 $1,563.51 $1,641.69
Communications Cloud Advanced
Package $3,281.25 $3,445.31 $3,617.58
Government Transparency Suite $6,477.38 $6,801.25 $7,141.31
Meeting Efficiency Suite $6,328.47 $6,644.89 $6,977.13
Legistar Add-On - Laserfiche
Integration $0.00 $0.00 $0.00
Template - Sectioned View Page $0.00 $0.00 $0.00
Project Finder Basic $1,049.99 $1,102.49 $1,157.62
EngagementHQ Additional Hub
Admin $0.00 $0.00 $0.00
EngagementHQ Additional Hub $4,725.01 $4,961.26 $5,209.33
Brand Integration
Maintainence $5,249.99 $5,512.49 $5,788.12
eHQ
govDelivery
govMeetings
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Exhibit A
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
CampaignDocs - Hosting $0.00 $0.00 $0.00
CampaignDocs Public Kiosk
Subscription $345.31 $362.58 $380.71
CampaignDocs Web Publishing
Subscription $690.76 $725.30 $761.57
eCampaign Subscription $1,381.53 $1,450.60 $1,523.13
Tax Collection $0.00 $0.00 $0.00
OpenCities SaaS License $18,112.50 $19,018.13 $19,969.03
OpenForms Enterprise License (30
users, 100 forms)$7,875.00 $8,268.75 $8,682.19
OpenCities Cloud Security License $1,312.50 $1,378.13 $1,447.03
SUBTOTAL:$138,565.12 $145,493.36 $152,768.04
OpenCities
DisclosureDocs Full Review Subscription $575.03 $603.78 $633.97
DisclosureDocs Ethics Subscription $812.40 $853.02 $895.67
DisclosureDocs Subscription $1,676.98 $1,760.82 $1,848.87
eDisclosure Filer Module Subscription $1,676.98 $1,760.82 $1,848.87
CampaignDocs Subscription $1,611.78 $1,692.37 $1,776.99
govRecords
Address Identification $13,775.73 $14,464.51 $15,187.74
eComment $2,315.25 $2,431.01 $2,552.56
24/7 Hotline $4,730.39 $4,966.91 $5,215.25
Compliance Monitoring $5,905.47 $6,200.75 $6,510.78
Mobile Permitting & Registration $5,512.50 $5,788.13 $6,077.53
Rental Activity Monitoring $7,882.50 $8,276.62 $8,690.45
govService (Short Term Rentals)
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
PRODUCT DESCRIPTIONS
Solution Description
CampaignDocs Subscription CampaignDocs™ is a powerful desktop system used by the ROV staff that
provides numerous features to help you manage your Campaign Filers,
generate letters, emails, run reports on Filings, scan paper filing and
receive Electronic Filings submitted by the filers that use eCampaign
Module.
VoteCast Standard Package
(Tablet) (ME)
VoteCast is a hybrid Software-as-a-Service (SaaS) and Hardware-as-a-
Service (HaaS) solution that enables government organizations to
streamline the meeting process for both the clerk's office as well as
elected officials. By leveraging this solution, the client will be able to
automate meeting data capture and display – improving accuracy and
keeping all attendees informed of meeting proceedings. Available on a
variety of hardware as well as the iLegislate platform, elected officials can
use their touchscreens or tablets to motion, second, vote, and request to
speak. This data automatically populates to the clerk software
(LiveManager) ensuring accuracy and reducing workload. As action items
occur during the meeting, TVs or projectors hooked up to VoteCast Display
will automatically show the current agenda item, motion on the floor, vote
result, and speaker timer as well as speaker name. VoteCast includes:
·Unlimited user accounts
·Unlimited meeting bodies
·Access to one Granicus platform site
·Access to the VoteCast software application for elected officials
·Access to the VoteCast Display software application to output
meeting proceedings to TVs or projectors in the meeting room
DisclosureDocs Full Review
Subscription
Filer Review – allows the Filing Officer to perform the required tasks of
verifying the accuracy of forms and if needed requesting necessary
Amendments. 20% on time and 100 % late filings. 10 % needs to be picked
at random.
DisclosureDocs Ethics
Subscription
Ethics Training Tracking - Ethics and Sexual Harassment Prevention Training
Tracking Modules work hand in hand with our DisclosureDocs /eDisclosure
System. This Module allows tracking the Ethics Certificates and notifying
Filers of their Ethics Training requirements.
DisclosureDocs Subscription DisclosureDocs™ is your robust desktop application that provides
numerous features to help you manage your Filers, Conflict of Interest
Code changes, Full and Facial Reviews, generate Letters, Emails, business
process Reports and manage your corresponding Public Access and
Electronic Filing components.
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
eDisclosure Filer Module
Subscription
eDisclosure™ application allows your Filers to login and file for all positions
that he/she is holding as well as submit the filing to their Filing Officer(s).
Address Identification Ongoing monitoring of 60+ Short Term Rental websites including major
platforms Airbnb, VRBO, HomeAway, Booking.com, FlipKey, & Expedia. Our
machine learning will deduplicate all known Listings into unique Rental
Units, where our identification team will provide owner contact information
for further enforcement. This product includes:- Ongoing monitoring of all
listings in your jurisdiction
- Updating listing activity and details every 3-5 days
- Screenshot activity of every listing
- Deduplication of listings into unique Rental Units
- Activity dashboard and map to monitor trends and breakdown of
compliance
eComment eComment reduces staff time by providing the ability to effortlessly collect
and manage citizen input on agenda items. Citizens are allowed to either
submit comments in regards to items or sign up to speak before a
scheduled meeting.
24/7 Hotline 24/7 web and phone hotline for your community to report short term rental
complaints such as parking, trash, noise disturbances, and illegal short term
rentals. This product include:- Mobile-enabled online web form for citizens
to submit tips or complaints (text, videos, and photos)
- 24/7 call center for citizens to contact and report complaints verbally
- Recordings for all call center complaints
- Email notifications to your team when complaints are logged
- Automatic outbound IVR calls and SMS messages to permit emergency
contacts notifying them of the complaint
- SMS support for emergency contacts to mark a complaint as
acknowledged or resolved with the ability to send resolution notes
- Hotline Dashboard for tracking complaint volumes, trends, and
categories
- Ability to upload Notes/Comments to each complaint
Compliance Monitoring Compliance monitoring provides up-to-date information for each
identified Rental Unit and its compliance status. We configure your
compliance definition specific to your jurisdiction rules and ordinances in
order to provide up-to-date compliance status of each identified Rental
Unit. Additionally, this product will:- Allow your team to send letters to non-
compliant properties 24/7
- Configure letter templates with your branding and letterhead
- Add as many letter sequences as you need for escalation
- Monitor properties that become compliant after letter enforcement
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
Mobile Permitting & Registration Mobile-enabled online forms and back-end systems for streamlining the
registration/licensing/permitting of individual short-term rental hosts. These
registration forms and workflows include:- Parcel Number lookup and
validation
- E-Signatures
- ACH, Debit, and Credit Payments exclusively powered by Stripe.com
- Registration Number & Certificate creation
- Document Upload
- Renewals
- Email confirmation
- Admin approval & denial
Rental Activity Monitoring Ongoing monitoring of Short Term Rental listings for signs of rental activity
including historical revenue estimates & occupancy. Coupled with our Tax
Collection product, users can also compare historical revenue estimates to
actual reported revenue to identify those that may be underreporting and
underpaying sales tax (i.e. TOT).
Upgrade to SDI 720p Streaming Upgrade to SDI 720p Streaming (requires Digital encoder and HD feed)
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
Communications Cloud The Cloud is a Software-as-a-Service (SaaS) solution that enables
government organizations to connect with more people. By leveraging the
Cloud, the client will be able to utilize a number of different outreach
mediums, including email, SMS/text messages, RSS feeds, and social media
integration to connect with its target audiences. The Cloud includes:
·Unlimited email sends with industry-leading delivery and
management of all bounces
·Support to upload and migrate existing email lists
·Access to participate in the GovDelivery Network
·Ability to send mass notifications to multiple devices
·24/7 system monitoring, email and phone support during business
hours, auto-response to inbound messages from end users, and
emergency support
·Text-to-subscribe functionality
·Up to 2 Web-hosted training sessions annually
·Up to 50 administrators
·Up to 1 GovDelivery account(s)
·Access to a complete archive of all data created by the client for
18 months (rolling)
·Up to 3 hours of message template and integration development
·Up to 100 subscription topics
·Up to 100,000 SMS/text messages per year from a shared short
code within the United States*
*International numbers are not supported. SMS/text messages not used in
the period of performance will not carry over to the following year.
Open Platform Suite Open Platform is access to MediaManager, upload of archives, ability to
post agendas/documents, and index of archives. These are able to be
published and accessible through a searchable viewpage.
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
Legistar Legistar is a Software-as-a-Service (SaaS) solution that enables government
organizations to automate the entire legislative process of the clerk’s
office. Clerks can leverage Legistar to easily manage the entire legislative
process from drafting files, through assignment to various departments, to
final approval. Legistar includes:
·Unlimited user accounts
·Unlimited meeting bodies and meeting types
·Unlimited data storage and retention
·Up to one (1) Legistar database
·Up to one (1) InSite web portal
Granicus Encoding Appliance
Software (GT)
Granicus Encoding Appliance Software (GT) This includes the LiveManager
Software solution where webcasts are started/stopped, agendas
amended and indexed, votes and attendance recorded, and minutes
created.
Communications Cloud
Advanced Package
The Advanced Cloud Module gives government communicators better
insight into the needs of citizens and improves their ability to enhance
online transactions, promote behavior change through public awareness,
and improve citizen engagement. The Advanced Cloud Module adds
streamlined marketing capabilities that incorporate greater degrees of
audience segmentation, personalization, message testing, and mobile
engagement. The Advanced Cloud Module includes:
·Dynamic segmentation around bulletins, engagement, and
question (e.g. zip code)
·Canned campaigns for re-engagement and new subscriber
onboarding
·Testing: Simple (A/B, 10/10/80)
A subscription for the Advanced Cloud Module is dependent on an active license for the
GovDelivery Communications Cloud.
Government Transparency
Suite
Government Transparency are the live in-meeting functions. Streaming of
an event, pushing of documents, and indexing of events.
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
Meeting Efficiency Suite Meeting Efficiency is a hybrid Software-as-a-Service (SaaS) and Hardware-
as-a-Service (HaaS) solution that enables government organizations to
simplify the in-meeting management and post-meeting minutes creation
processes of the clerk’s office. By leveraging this solution, the client will be
able to streamline meeting data capture and minutes production,
reducing staff efforts and decreasing time to get minutes published. During
a meeting, use LiveManager to record roll calls, motions, votes, notes, and
speakers, all indexed with video. Use the index points to quickly edit
minutes, templates to format in Microsoft Word, and publish online with the
click of a button. Meeting Efficiency includes:
·Unlimited user accounts
·Unlimited meeting bodies
·Unlimited storage of minutes documents
·Access to the LiveManager software application for recording
information during meetings
·Access to the Word Add-in software component for minutes
formatting in MS Word if desired
·Up to one (1) MS Word minutes template (additional templates can
be purchased if needed)
Legistar Add-On - Laserfiche
Integration
Legistar Add-On - Laserfiche Integration is for the Legistar\Laserfiche
integration that allows for documents to be imported from Laserfiche to
Legistar and for Legistar to export reports\attachments to Laserfiche
Project Finder Basic Unlimited project finders to be embedded across vaious web sites.
EngagementHQ Additional Hub
Admin
Additional hub administrator for team access.
EngagementHQ Additional Hub Add an additional hub to your existing hub subscription.
Rename to Brand Integration
Maintainence
Ongoing brand integration maintainence and support.
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
CampaignDocs Public Kiosk
Subscription
Public access to your filings is available through your Public Kiosk in an
unredacted form using our CampaignDocs Public Access™ module. The
Public is able to search for filings in your office without the need of taking
staff time to pull the original records. This is not only a cost savings for your
staff, but eliminates the risk of the original filing disappearing or becoming
misfiled when it’s returned. If the Public wants a copy of a filing, they order
it at the kiosk and pay for it at the counter where they will pick up their
copy.
CampaignDocs Web Publishing
Subscription
CampaignDocs WebPublisher™ module the public has access to
redacted copies of the filings on the web. The public is able to search,
view and print from their own computer without the need of using your
agency’s resources.
eCampaign Subscription eCampaign™ system is a benefit to your filers. Your filers will be able to
use our data screens to enter their contributions / expenditures as they
occur and file their forms by the due date. The system will validate the
information and summarize all the information on the forms. There are
several tools that will help your Filer properly file their filings.
Tax Collection Tax Collection can be built as a separate mobile-enabled form or coupled
with Mobile Permitting & Registration in one single portal allowing your
users to:- Report revenue monthly, quarterly, or annually and pay sales tax
due (i.e TOT)
- Remind users when they are registering for a permit/license to also report
any back taxes
- Collect ACH, Debit, and Credit Payments exclusively powered
by Stripe.com
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
OpenCities SaaS License The OpenCities platform allows you to launch modern, easy to use
websites that evolve to put the needs of your community at the center.
The SaaS License includes:
·All OpenCities out of the box functionality (excluding
optional/premium modules priced separately)
·Platform setup and full project management
·Managed cloud hosting via Microsoft AzureGov
·Ongoing security updates
·Ongoing product updates and enhancements
·WCAG AA Accessibility maintained perpetually
·99.9% up-time guarantee and 24/7 support for Priority 1 issues (per
SLA)
·Comprehensive SLA and Support Ticketing system
See subscription agreement for details.
OpenCities SaaS License -
Setup and configuration
package
Installation and setup of OpenCities SaaS, including an assigned Project
Manager during the implementation phase.
OpenCities CMS Design This is a design package tailored for unique city requirements. Requires
scoping by implementation.
Training - OpenCities OpenCities training session for up to 20 people, covering one of these
topics:
1. Site Admin training
2. Content Publisher Training
3. Power Publisher training
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
OpenForms Enterprise License
(30 users, 100 forms)
OpenForms is a digital forms builder specifically designed for Government.
Government services can be complicated, but the experience for the
residents accessing them shouldn’t have to be. OpenForms is perfect for
the business of government, with capabilities that will help you convert
complex, multi-page forms and processes into simple, step-by-step online
forms that adjust based on customers responses. The Enterprise plan to
accelerate digital transformation for up to: 30 users, 100 published forms.
Key features include:
·Workspaces
·Response workflows
·Custom documents (Certificates, permits, formal letters & more)
·Form versioning & scheduling
·Drag and drop form builder
·Display logic and calculations
·Payments
·Insights dashboard
·Form analytics
·Support team access
·Save responses
·Unlimited responses
·Data connections and API access
·Up to: 50GB file uploads, 2,000 web API calls per hour, 20 custom
documents per form
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
GXG Writing for the Web
Workshop
Content is the most important element of a website. We believe in using
best practices to standardize and promote consistency. There's no better
time to completely revamp your content than when you're updating your
website and moving to a new CMS. We'll teach your team how to
undeniably sound like the agency and focus on the user, helping you
mature your communications and services over time. Services include:
·Workshop kick off: align on goals, dates, and participants / services
·Services review: review every service selected to confirm workshop
feasibility
·One 3-hour workshop (remote)
Sold as Firm Fixed Price (not Time & Materials). Assumes a 2-week level of
effort to be completed within the contract period. Assumes the client has
manual PDFs or use another digital tool. NOT for clients that mainly use
third party applications for all services. NOT for clients that have a
centralized content creation model (1-2 Content Authors/Publishers for the
entire website)
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
OpenCities Content Migration Content Migration Delivery: Once we have agreed upon a strategy and a
timeline, our team of migrators will work to deliver your project by the
designated deadline. At the end, you will receive:
·Access to the system with all agreed pages moved over
·A recap document that details anything your team should know
about what we migrated as well as recommendations
Client Responsibilities:
·Completion of an AIM Spreadsheet (provided by OpenCities) listing
all pages in hierarchical order classified as either Archive, Improve
or Migrate (or purchase the Content Rationalization package add
on)
·Identify individual or team with the ability to clarify questions and
promptly make decisions about migration questions
·Provide a desired folder structure for files (if contracted)
What’s IN scope?
·400 pages of content migrated and audited/corrected to align
with ADA standards OR 600 pages of content migrated as it exists
today and is managed within your current CMS
·Documents/images (if contracted)
What’s NOT in scope?
·Anything within an iFrame or embedded HTML content
·Dynamic content pulled from other systems
·Content not managed within CMS
·JavaScript, CSS, or other custom code
·Interactive web forms and/or single page applications
·Written content within image/diagram
·Content contained inside a PDF file
·Documents and images on pages marked “Archive"
OpenForms License - Setup and
Configuration Package
Setup and configuration of OpenForms Team License (5 users, 50 forms)
Training - OpenForms OpenForms training session for up to 20 people.
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Cupertino, CA
Order #: Q-222413
Prepared: 08/04/2022
Solution Description
GXG Information Architecture Updating your website’s Information Architecture (IA) is key to improving the
overall user experience. Our IA process involves website data analysis, user
research and user testing, and other best-practice methodologies that serve to
seamlessly bridge your goals with user needs. This effort will result in a strategic and
scalable approach to content priorities, a development of a navigation structure
for your new site, and the creation of an actionable implementation strategy for
your existing content. Activities include:
• Kickoff: Align on goals, expectations, timelines, and deliverables
• Data Audit: We'll review surveys, Google Analytics, and any other piece of data
to get a sense of how the website is currently utilized, what the user priorities are,
and how the current content is meeting their needs.
• User engagement: Conduct up to one (1) card sort with up to forty (40) external
users OR up to one (1) tree test with up to forty (40) external users
Deliverable:
• Recommendations & Implementation Report. Includes new Information
Architecture map, connecting individual pages to their new categories and
location in the site tree Assumptions:
• Covers analysis and IA for sites with up to 2,500 URLs.
• Three-month period of performance to be completed within the contract period.
• Does NOT include a content audit.
• Does NOT include content creation.
• Client sources external users for testing. • Does NOT include document review.
OpenCities Cloud Security
License
Deployment of Imperva Security and Content Delivery Network (CDN).
Providing leading caching and security resulting in enhanced protection
from malicious attacks.
Once configured, it continuously monitors and blocks attacks. With a
global 24/7/365 security operations center, it provides an expertly
managed web application firewall, distributed denial of service attack
protection and advanced bot detection.
OpenCities Imperva Security
License - Services Setup and
Configuration Package
Setup and configuration of OpenCities Imperva Security License
UPDATES TO SHARED SHORT CODES FOR SMS/TEXT MESSAGING (US CLIENTS
ONLY):
·Granicus will be migrating all clients with SMS/Text Messaging Solutions using a shared short code
option to a unique standard toll-free number within the United States (International numbers not
supported). Short Codes are recommended for Text-to-Subscribe functionalities, if enabled where
available, for an additional fee.
·Client must have explicit opt-in for all destinations sent to and adhere to all CTIA guidelines for the
duration of its use.
DocuSign Envelope ID: 733CEB35-F176-4910-B93F-C20E19485D87
Contract No. ________
Page 1 of 3
Exhibit B: Insurance Requirements and Proof of Insurance
Proof of insurance coverage described below is attached to this Exhibit, with City named as
additional insured.
1.MINIMUM SCOPE AND LIMITS OF REQUIRED INSURANCE POLICIES
Additional Insureds:
The City of Cupertino, its City Council, officers, officials, employees, agents, servants and
volunteers (“Additional Insureds”) are to be covered as additional insureds on Consultant’s
Commercial General Liability and Cyber Liability policies. General Liability coverage can be
provided in the form of an endorsement to Consultant’s insurance (at least as broad as ISO Form
CG 20 10 (11/ 85) or both CG 20 10 and CG 20 37 forms, if later editions are used).
Primary Coverage:
Coverage afforded to City/Additional Insureds shall be primary insurance. Any insurance or self-
insurance maintained by City, its officers, officials, employees, or volunteers shall be excess of
Software Provider’s insurance and shall not contribute to it.
Notice of Cancellation:
Each insurance policy shall state that coverage shall not be canceled or allowed to expire, except
with written notice to City 30 days in advance or 10 days in advance if due to non-payment of
premiums.
Workers' Compensation:
As required by the State of California, with Statutory Limits and Employer’s Liability Insurance of no
less than $1,000,000 per occurrence for bodily injury or disease.
The Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of
City for all work performed by Software Provider, its employees, agents, and subconsultants.
General Liability:
For bodily injury, property damage, personal injury liability for premises operations, products and
completed operations, contractual liability, and personal and advertising injury with limits no less
than $2,000,000 per occurrence (ISO Form CG 00 01). If a general aggregate limit applies, either
the general aggregate limit shall apply separately to this project/location (ISO Form CG 25 03 or
25 04) or it shall be twice the required occurrence limit.
a. It shall be a requirement that any available insurance proceeds broader than or in excess
of the specified minimum insurance coverage requirements and/or limits shall be made
available to the Additional Insured and shall be (i) the minimum coverage/limits specified
in this agreement; or (ii) the broader coverage and maximum limits of coverage of any
insurance policy, whichever is greater.
b. Additional Insured coverage under Software Provider’s policy shall be "primary and
non-contributory," will not seek contribution from City’s insurance/self-insurance, and
shall be at least as broad as ISO Form CG 20 01 (04/13).
Contract No. ________
c. The limits of insurance required may be satisfied by a combination of primary and
umbrella or excess insurance, provided each policy complies with the requirements set forth
in this Agreement. Any umbrella or excess insurance shall contain or be endorsed to contain
a provision that such coverage shall also apply on a primary basis for the benefit of City
before the City’s own insurance or self-insurance shall be called upon to protect City as a
named insured.
Automobile Liability
ISO CA 00 01 covering any auto (including owned, hired, and non-owned autos) with limits no less
than $1,000,000 per accident for bodily injury and property damage.
Cyber Liability:
Insurance, with limits not less than:
$2,000,000 each occurrence
$2,000,000 aggregate - all other
Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by
Software Provider in this Agreement and shall include, but not be limited to, claims involving
infringement of intellectual property, including but not limited to infringement of copyright,
trademark, trade dress, invasion of privacy violations, information theft, damage to or destruction
of electronic information, release of private information, alteration of electronic information,
extortion, and network security. The policy shall provide coverage for breach response costs as
well as regulatory fines and penalties as well as credit monitoring expenses with limits sufficient
to respond to these obligations.
If the Software Provider maintains broader coverage and/or higher limits than the minimums
shown above, the City requires and shall be entitled to the broader coverage and/or higher limits
maintained by the Software Provider . Any available insurance proceeds in excess of the specified
minimum limits of insurance and coverage shall be available to the City.
2. ABSENCE OF INSURANCE COVERAGE.
City may direct Software Provider to immediately cease all activities with respect to this
Agreement if it determines that Software Provider fails to carry, in full force and effect, all
insurance policies with coverages at or above the limits specified in this Agreement. At the
City’s discretion, under conditions of lapse, Cit y may purchase appropriate insurance and charge
all costs related to such policy to Software Provider.
3. PROOF OF INSURANCE COVERAGE AND COVERAGE VERIFICATION.
A Certificate of Insurance, on an Accord form, and completed coverage verification shall be
provided to City by each of Software Provider's insurance companies as evidence of the
stipulated coverages prior to the Commencement Date of this Agreement, and annually
thereafter for the term of this Agreement. All of the insurance companies providing insurance
for Software Provider shall be licensed to do insurance business in the State of California and shall
have, and provide evidence of, a Best Rating Service rate of A:VII or above.
Page 2 of 3
Contract No. ________
Page 3 of 3
4. SUBCONTRACTORS
Software Provider shall require and verify that all subconsultants maintain insurance that meet the
requirements of this Contract, including naming the City as an additional insured on
subconsultant’s insurance policies.
5.HIGHER INSURANCE LIMITS
If Software Provider maintains broader coverage and/or higher limits than the minimums shown
above, City shall be entitled to coverage for the higher insurance limits maintained by Software
Provider .
6.ADEQUACY OF COVERAGE
City reserves the right to modify these insurance requirements/coverage based on the nature of
the risk, prior experience, insurer or other special circumstances, with not less than ninety (90)
days prior written notice.
ATTACHMENT B
Second Amendment to Granicus Master
Subscription Agreement
Final Audit Report 2022-10-12
Created:2022-10-12
By:City of Cupertino (webmaster@cupertino.org)
Status:Signed
Transaction ID:CBJCHBCAABAAELIbda97xHQTT7SPSKlXPH0vTt0grnO5
"Second Amendment to Granicus Master Subscription Agreeme
nt" History
Document created by City of Cupertino (webmaster@cupertino.org)
2022-10-12 - 5:45:50 PM GMT- IP address: 35.229.54.2
Document emailed to Araceli Alejandre (aracelia@cupertino.org) for approval
2022-10-12 - 5:51:06 PM GMT
Document approved by Araceli Alejandre (aracelia@cupertino.org)
Approval Date: 2022-10-12 - 8:42:56 PM GMT - Time Source: server- IP address: 73.170.27.253
Document emailed to Marilyn Pavlov (marilynp@cupertino.org) for approval
2022-10-12 - 8:43:00 PM GMT
Email viewed by Marilyn Pavlov (marilynp@cupertino.org)
2022-10-12 - 8:43:21 PM GMT- IP address: 64.165.34.3
Document approved by Marilyn Pavlov (marilynp@cupertino.org)
Approval Date: 2022-10-12 - 8:43:32 PM GMT - Time Source: server- IP address: 64.165.34.3
Document emailed to christopherj@cupertino.org for signature
2022-10-12 - 8:43:37 PM GMT
Email viewed by christopherj@cupertino.org
2022-10-12 - 8:44:00 PM GMT- IP address: 104.47.74.126
Signer christopherj@cupertino.org entered name at signing as Christopher D. Jensen
2022-10-12 - 8:44:55 PM GMT- IP address: 136.24.42.212
Document e-signed by Christopher D. Jensen (christopherj@cupertino.org)
Signature Date: 2022-10-12 - 8:44:57 PM GMT - Time Source: server- IP address: 136.24.42.212
Document emailed to Pamela Wu (pamelaw@cupertino.org) for signature
2022-10-12 - 8:45:01 PM GMT
Email viewed by Pamela Wu (pamelaw@cupertino.org)
2022-10-12 - 9:01:28 PM GMT- IP address: 104.47.73.254
Document e-signed by Pamela Wu (pamelaw@cupertino.org)
Signature Date: 2022-10-12 - 9:01:41 PM GMT - Time Source: server- IP address: 64.165.34.3
Document emailed to Kirsten Squarcia (kirstens@cupertino.org) for signature
2022-10-12 - 9:01:46 PM GMT
Email viewed by Kirsten Squarcia (kirstens@cupertino.org)
2022-10-12 - 9:16:28 PM GMT- IP address: 104.47.73.254
Document e-signed by Kirsten Squarcia (kirstens@cupertino.org)
Signature Date: 2022-10-12 - 9:16:42 PM GMT - Time Source: server- IP address: 162.245.20.145
Agreement completed.
2022-10-12 - 9:16:42 PM GMT